Job Search Status
Open to workDesired start date: Flexible
Open To Work
Stuart S Jordan
Naples,USA
Work Preference
Summary
Expert Senior Customer Service Associate bringing advanced abilities in addressing, understanding and resolving customers' issues. Successful in improving customer satisfaction and loyalty with proven strengths in problem-solving and strategic solution building. Expertly handles direct and escalated customer issues.
Overview
51
51
years of professional experience
Work History
Senior Customer Service Associate
Home Depot
04.2019 - 05.2024
- Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems.
- Created and maintained appointment schedules for service providers with balanced approach.
SUPERVISOR CUSTERMER SERVICE
US POSTAL SERVICE
01.2012 - 04.2017
- Supervised daily operations, ensuring efficient mail processing and delivery workflows.
- Trained and mentored staff on postal regulations and best practices for service excellence.
- Implemented process improvements that enhanced operational efficiency within the facility.
- Coordinated scheduling and workload distribution to optimize team performance.
Supervisor of Distribution Operations
Us Postal Service
08.1973 - 04.2017
- Maintained adherence to stringent delivery times by proactively monitoring inventory and analyzing requirements.
- Reviewed existing distribution policies and procedures, recommending changes to streamline processes and improve efficiency.
- Provided department budget recommendations and established controls to drive optimum deployment of resources within approved budget.
- Utilized software tools for tracking inventory, managing orders, and creating reports on distribution metrics.
Education
Associate in Arts (A.A.) - Business
Saint Peters College
Jersey City, NJ09-1972
High school diploma - undefined
Marist High School
Bayonne, Nj06-1972
Skills
- Email Etiquette
- Social Media Management
- Cash Handling
- Telephone Etiquette
- Email etiquette
- Telephone etiquette
- Cash handling
- Customer service
- Customer relations
- Conflict resolution
- Complaint handling
- Interpersonal communication
- Troubleshooting
- Inter-departmental collaboration
- Escalation problem-solving
- Customer support
- Call center experience
- Staff training
- Complaint resolution
- Payment processing
- Credit card processing
- Order fulfillment
- Floor supervision
- Returns and exchanges
- Teamwork
- Teamwork and collaboration
- Problem-solving skills
- Reliability
- Customer service excellence
- Calm under pressure
- Active listening
LANGUAGE
english
Advanced
Timeline
Senior Customer Service Associate
Home Depot
04.2019 - 05.2024
SUPERVISOR CUSTERMER SERVICE
US POSTAL SERVICE
01.2012 - 04.2017
Supervisor of Distribution Operations
Us Postal Service
08.1973 - 04.2017
High school diploma - undefined
Marist High School
Associate in Arts (A.A.) - Business
Saint Peters College