Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stuart V. Ambrose

Youngsville,La.

Summary

Knowledgeable Supervisor/Manager with proven history of managing service operations efficiently and effectively. Demonstrated success in leading teams to improve customer satisfaction and streamline processes. Displayed strong problem-solving skills and excellent time management in high-pressure environments.

Professional service leader prepared to excel in managing and optimizing customer service operations. Skilled in problem-solving, communication, and team leadership with focus on achieving results. Dependable and adaptable, with keen ability to work collaboratively in dynamic environments. Strong expertise in conflict resolution, process improvement, and customer satisfaction.

Experienced with leading service teams and managing complex operations. Utilizes effective communication and leadership skills to maintain high service standards. Track record of enhancing customer satisfaction and operational efficiency through strategic problem-solving.

Professional with extensive experience in service operations, committed to maintaining high standards and achieving results.

Knowledgeable and dedicated customer service professional with extensive experience in Oilfield/Pipeline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Willing and able to travel abroad to various countries with proper work visa to accomplish safe work practice and reliable structure for clientele.

Overview

35
35
years of professional experience

Work History

Lead Service Tech 2

Bluefin Service
01.2022 - Current
  • Lead and supervise crew members to work safely and efficiently thru out the work scope per clients request
  • Communicate liaison for clients, 3rd party and office personnel in-order to maintain a safe work procedure.
  • Prepare and maintain all paperwork such as daily reports, safety reporting, JSA/JSEAs, training matrix, scheduling, P& IDs, dew point certifications, BOL's and vessel manifest for transit/DOT or Coast Guard.
  • Operating and maintaining of pumping equipment (T/EE, Garden Denver, HP550, Jet Pumps, Hadley, Godwin and other numerous hydroplex, centrifugal, pneumatic pumps) along with various compressors/electric dryers, de-hydration, oil pumps.
  • Reading and understanding of P&IDs or drawings/schematic
  • Pipeline pigging of various pigs, smart pigs and smart tools.
  • Rig up and down for various pipeline operations, ex
  • Fill, Hydro test and De-watering main lines/ stroking MLVs
  • Working with various settings of PRV/PSV valves and check valves to maintain a proper pressure on a energized line.
  • Maintenance and preparation of Membranes, Nitrogen units, Compressors/Boosters, after coolers, pumps and high-pressure manifolds, cryogen units and liquid N2 experience.
  • Keeping logs of pressure and flow charts along with chart recorders and various pressure gauges, digital or liquefied.
  • Working with a team to keep safety first and all personnel aware of danger areas
  • Complete & attend all JSAs and pre-job meetings along with toolbox talks to keep safe work environment
  • Keeping logs of returns and Frac tank readings
  • Coil tubing spread, shakers, pumps and assistance of Ell reel tool to clean out pipelines of Paraffin or any other plugs/pigs stuck in pipelines.
  • Mix and pour, install and push/receive various size pigs including Gel Pigs for different type of pigging operations thru pipelines for customers onshore and offshore facilities.
  • Reduced response time to customer inquiries, ensuring a positive customer experience.
  • Streamlined communication between departments by creating a centralized system for sharing information.
  • Assisted management in recruiting top talent for the on-land/offshore team, contributing to improved performance metrics.
  • Enhanced team productivity by implementing and assist in training programs for new employees.
  • Managed inventory control, ensuring adequate supplies were available for daily operations.
  • Coordinated with other departments to resolve complex service issues effectively and efficiently.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.

H2S Trainer

Total Safety
06.2021 - 12.2021
  • Train personnel on various offshore and land facilities on safety of H2S gas and equipment
  • Monitor all fixed and manual devices for H2S readings onboard various rigs and plants
  • Rig up and conduct electrical checks on all fixed sensors while calibrating daily for BESSE and United States Coast Guard inspection
  • Communicate all DPRs and personnel movement to and from facilities while keep daily tickets with OIM and company Reps
  • Oversee and manage all work activity while training personnel to dawn, operate and remove all SCBA provided equipment
  • Clean and maintain all H2s equipment and and prepare drills on various land and offshore facilities to properly train personnel to maintain a safe and working environment.

Lead Service Tech 1

Bluefin Service
11.2019 - 06.2021
  • Operating Pumping equipment (T/EE, Garden Denver, HP550, Jet Pumps, Hadley, Goodwin and other numerous hydroplex pumps)
  • Reading and understanding of P&IDs or drawings/schematic
  • Pipeline pigging of various pigs, smart pigs and smart tools.
  • Rig up and down for various pipeline operations, ex
  • Fill, Hydro test and De-watering main lines/ stroking MLVs
  • Working with various settings of PRV/PSV valves and check valves to maintain a proper pressure on a energized line.
  • Maintenance and preparation of Membranes, Nitrogen units, Compressors/Boosters, after coolers, pumps and high-pressure manifolds, cryogen units and liquid N2 experience.
  • Keeping logs of pressure and flow charts along with chart recorders and various pressure gauges, digital or liquefied.
  • Working with a team to keep safety first and all personnel aware of danger areas
  • Complete & attend all JSAs and pre-job meetings along with toolbox talks to keep safe work environment
  • Keeping logs of returns and Frac tank readings
  • Coil tubing spread and assistance of Ell reel tool to clean out pipelines of Paraffin or any other plugs/pigs stuck in pipelines.
  • Mix and pour, install and push/receive various size Gel Pigs for different type of pigging operations thru pipelines for customers onshore and offshore facilities.

Offshore Marine Specialist/Supervisor/Rig Coordinator/OCM

InterMoor Inc.
01.2010 - 04.2020
  • Controlled and maintain all movement of Offshore rig moves of MODU's and floating platforms or drillship's thru communication with various vessel captains and survey.
  • Basic rigging and labor worker/supervisor to maintain integrity and safety while performing dangerous heavy material movement on vessels and facilities offshore.
  • Completed all documents/paperwork for customers/coast guard or any client on rig moving procedures.
  • Supervise all crew member's to properly work safe and efficiently to carry out rig move procedures.
  • Maintain communication with clients, coast guard, various captains of vessels being on hire to complete rig moves.
  • Travel 90% of the time to various countries to create clientele and relationship with various clients abroad. Site visits and project planning of facilities to set out a work plan for pre rig move documents to be approved thru all parties involved.
  • Following company and customers rules while working on various facilities
  • Working safety with rigging and crane operations and looking out for others along with customer's product
  • Communicating and participating in the JSA, JSEA's, Stop card programs and tool box talks to keep crew safe and aware of any potential incidents
  • Working with survey and ROV units for subsea installations

Operator 2 for Land or Offshore

Orion Group for Baker Hughes/GE
06.2015 - 11.2019
  • Operating Pumping equipment (T/EE, Garden Denver, HP550, Jet Pumps, Hadley, Goodwin and other numerous hydroplex pumps)
  • Operate and maintain Ariel boosters and N2 Membranes for purity to complete leak testing, purging, pressure testing, cleaning/drying lines. Some experience with cryogenic N2 units as well.
  • Rig up and down for various pipeline operations, ex
  • Hydro testing and De-watering
  • Working with various settings of PRV valves and check valves
  • Maintenance and preparation of Membranes, Nitrogen units, Compressors/Boosters, after coolers, pumps and high-pressure manifolds
  • Keeping logs of pressure and flow charts along with chart recorders, digital gauges, (Vatrix, Additel) etc.
  • Leading and working with a team to keep safety first and all personnel aware of dangerous areas/barricades and signs.
  • Complete & attend all JSAs and pre-job meetings along with toolbox talks to keep safe work environment
  • Keeping logs of returns and Frac tank readings
  • LOTO, Commissioning, Air blows, Hot Oil Flushing.
  • Operated machinery for consistent quality and adherence to production standards.
  • Enhanced team performance with clear communication and support during complex tasks.
  • Conducted regular inspections, identifying potential hazards and implementing corrective measures.
  • Improved operations by monitoring equipment performance and troubleshooting issues promptly.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Worked outside in all weather conditions.
  • Reduced equipment downtime by troubleshooting issues and performing timely repairs.
  • Led cross-functional team project that improved communication between departments, enhancing overall operational efficiency.

Rig Builder

Loadmaster Derrick
07.2011 - 12.2011
  • Rig up and down rig derricks on various offshore drilling rigs, inspect derrick components such as, Crown, Water table, lower and upper derrick, rigging gear man rider lifts.
  • Work under supervisor instructions to repair or build derricks at work site
  • Light welding, rigging, torch work and some mechanic helping to install rigging packages in derricks of rigs
  • Work safely in man ridding equipment in order to change bad equipment or damage braces, cross beams or bolts in derrick units
  • Working in various countries and GOM to inspect and build various types of derricks for customers

P & A Tech 3

Weatherford Decommissioning
01.2011 - 07.2011
  • Rig up and down plug and abandonment pulling units to complete P&A wells
  • Rig up and down while assist operator with cement and mud/water pumps
  • Work derrick tripping single joint drill pipe, work as floor hand with hydraulic tongs/slips
  • Help shop rebuild hydraulic tongs, slips and all drilling tools
  • Connect and disconnect BOP to wells and monitor drilling fluids on returns & cement jobs
  • Operate mud/cement/water pumps, centrifugal/trash pumps and blender
  • Rig up hoses and all equipment for cement jobs and wireline work
  • Replace cutting boxes and clean out mud/cement/water pumps after cement and mud jobs
  • Rigging up and down Cantilever jobs with Hi-torque tools to perform P & A work off jack up rigs offshore, GOM
  • Inspect all equipment and keep all pulling units, pumps, BOPs and equipment clean and ready for shipment

Barge Project Coordinator/Rig File Clerk/MCA

J. Ray McDermott
04.2009 - 01.2010
  • Custom clearance of personnel, helicopters and vessels
  • Scheduled crew changes, flights and transit of personnel or cargo
  • Handle all administrative duties on barge and assist Safety Coordinators with POBs
  • Coordinated all work orders and equipment for transit to and from barge
  • Approved all work order forms and requisitions for Superintendents and Captains
  • Material coordinator administrator for Chief engineer to complete requisitions for part ordering and material handling
  • Shipping and receiving, BOL's for Trucking and Vessels
  • Record all daily times and events of barge activities/duties
  • Maintain all logs on equipment and materials for rig/barge
  • Issues daily task memos from Captain, Superintendents, and Chief Engineer

Rig Position Supervisor / Coordinator

Del-Mar
04.1993 - 04.2009
  • Rig coordinated various rig moves and Drill ships in the GOM from water depths of 250' to 10,000'
  • Supervised and coordinated all mooring procedures for rig moves in GOM
  • Evaluated employees
  • Completed required documentation i.e
  • Time tickets, etc
  • Trained all employees of work duties and safety


Various Rig facilities completed as a Mooring Supervisor


  • B.P Exploration Troika project pipeline tow out and deflection and hook-up to platform
  • Thunderhawk Rope Inspection and Mooring
  • Marathon Bullwinkle Test Moorings
  • Suction Pile Installation
  • SEPLA Installation
  • Preset Installation and hook-up/disconnect of mooring for all Diamond rigs Ocean Victory, Ambassador, Valiant, Ameriante, Ocean Concord, Ocean Quest, Falcon 100, and all Noble drilling rigs
  • Disaster Recovery of Mooring Lines after Hurricanes Katrina, Rita, Ike, and Gustav
  • Working with survey and ROV units for subsea installations
  • Mooring of several rigs in water depths of 200 ft to 9,900 ft
  • Connection and Disconnection of Hurricane Legs and Test Barges
  • Lay out and recovery of various diameter of mooring rope/chain connections

Service Manager

Chabills Tire Traxx
04.1992 - 04.1993
  • Manage all mechanics and oversee all shop work being completed
  • Complete all sales and order correct parts for vehicles repair
  • Customer service with a smile
  • State inspector of vehicles
  • Inventory and sales audits
  • Store maintenance
  • Trained and guided team members for improved overall performance and morale.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.

Part Pro Manager

Autozone
01.1990 - 04.1993
  • Customer service
  • Inventory and sales
  • Manage others and evaluate performance
  • Open and close store daily
  • Planograms and stocking parts
  • Parts Specialist
  • Scheduling for employees
  • Conducted performance evaluations to identify areas for employee growth.
  • Managed budgets for various departmental initiatives.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.

Education

High School Diploma -

New Iberia Senior High
New Iberia
07-1991

Skills

  • Team management
  • Delegation and supervision
  • Teamwork and collaboration
  • Multitasking Abilities
  • Computer skills
  • Adaptability and flexibility

Timeline

Lead Service Tech 2

Bluefin Service
01.2022 - Current

H2S Trainer

Total Safety
06.2021 - 12.2021

Lead Service Tech 1

Bluefin Service
11.2019 - 06.2021

Operator 2 for Land or Offshore

Orion Group for Baker Hughes/GE
06.2015 - 11.2019

Rig Builder

Loadmaster Derrick
07.2011 - 12.2011

P & A Tech 3

Weatherford Decommissioning
01.2011 - 07.2011

Offshore Marine Specialist/Supervisor/Rig Coordinator/OCM

InterMoor Inc.
01.2010 - 04.2020

Barge Project Coordinator/Rig File Clerk/MCA

J. Ray McDermott
04.2009 - 01.2010

Rig Position Supervisor / Coordinator

Del-Mar
04.1993 - 04.2009

Service Manager

Chabills Tire Traxx
04.1992 - 04.1993

Part Pro Manager

Autozone
01.1990 - 04.1993

High School Diploma -

New Iberia Senior High
Stuart V. Ambrose