Summary
Overview
Work History
Education
Skills
Timeline
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STUART WARNER

Summary

Highly motivated, self-starter, with over 16 years of customer service experience, with a passion for stellar customer service, advanced problem solving, and conflict resolution skills, with an aim of maximizing company sales, by creating a superior customer experience.

Overview

20
20
years of professional experience

Work History

Driver

Lyft
01.2017 - Current
  • Company Overview: Launched in the summer of 2012, Lyft is a transportation network company headquartered in San Francisco, California and operating in thousands of markets across the US
  • It develops, markets and operates the Lyft car transportation mobile app
  • Provided Airport and other transportation terminal connectivity within the greater Chicagoland area
  • This included special needs clients and customers needing baggage transfer assistance
  • Used Lyft App to locate fares and safely delivered them to their final destinations, on time
  • Garnered list of ‘repeat and request’ clients who provided excellent ratings and requested reoccurring pick-ups and drop offs
  • Maintained required availability and prompt service during ‘Surge Hours’ either at special events, during inclement weather conditions, or in heavy traffic, to delight customers
  • Launched in the summer of 2012, Lyft is a transportation network company headquartered in San Francisco, California and operating in thousands of markets across the US
  • It develops, markets and operates the Lyft car transportation mobile app

Paralegal/Personal Assistant

Jason Thomas Welge Esq.
01.2018 - 03.2018
  • Company Overview: Attorney, solicitor, and counselor at law, specializing in Criminal, Civil, and Pro Bono litigation
  • Provided reliable transportation for Mr
  • Welge and associates, to and from court and other required appearances as scheduled
  • Managed general office calendar, email and written correspondence, legal research, scheduled/rearranged appointment bookings for Mr
  • Welge
  • Managed requested files for client meetings, motions, legal briefs and court proceedings, meetings with clients, note-taking, allowing Mr
  • Welge to satisfy his customers and emerge successful in litigation or representation on their behalf
  • Assisted with the preparation of briefing materials, written court documents, and affidavits as required by Mr
  • Welge
  • Acted as an advisor to Mr
  • Welge
  • Attorney, solicitor, and counselor at law, specializing in Criminal, Civil, and Pro Bono litigation

Customer Service/Order Processing

FTD Flowers
02.2017 - 04.2017
  • Company Overview: On line Florist fulfillment service for over 100 independent florists across the United States
  • Fielded calls from over 150 customers per day
  • Assisted customers with processing payments for their orders and resolving ‘level 1’ billing and payment inquiries
  • Assisted customers with locating local florists in their area to fulfill custom orders or if an order shipped was incorrect or not in keeping with the customer’s expectations
  • Assisted customers with monograms and personalized messaging to accompany their orders for that special touch
  • Upsold customers on ancillary products which enhanced their purchases and brought in extra revenue to the company
  • On line Florist fulfillment service for over 100 independent florists across the United States

Dietary Aide

ST. PATRICK’S RESIDENCE
09.2016 - 11.2016
  • Company Overview: Rehabilitation home and senior residential care facility
  • Deliver meal trays to more than 50 individual residents per day while assisting them with opening their meal packets and refilling their various beverages, when requested
  • Assist team members with meal set up and service for residents
  • Observed liquid and dietary restrictions for certain residents where specified
  • Clean up of dining and kitchen areas, including preparation for specialized meal service
  • Assisting with answering phones and basic call routing operations at the facility
  • Rehabilitation home and senior residential care facility

Customer Service/Bookstore Associate

FOLLETT’S COLLEGE OF DU PAGE BOOKSTORE
08.2008 - 08.2016
  • Company Overview: College Bookstore
  • Fielded more than 45 telephone calls and email inquiries from students, looking for various text books and reference material per day
  • Assisted multiple in-store customers in finding printed material in a fast paced and friendly environment
  • Assisted in quarterly in inventory count of over 5000 individual titles located at the sore and assisted in cataloguing them so that they could be compared with existing system totals
  • Performed loss prevention procedures as directed, to assist the company in reducing shrinkage by 32% over a 12 month period
  • College Bookstore

Dietary Aide

Marion Joy Rehab Hospital
11.2004 - 04.2007
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Education

COLLEGE OF DU PAGE
Glen Ellyn, IL
05.2007

NATIONAL LOUIS UNIVERSITY
Evanston, IL
02.2002

Skills

  • Microsoft Windows
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Basic Telephony Computer Operation
  • Point of Sale Platforms

Timeline

Paralegal/Personal Assistant

Jason Thomas Welge Esq.
01.2018 - 03.2018

Customer Service/Order Processing

FTD Flowers
02.2017 - 04.2017

Driver

Lyft
01.2017 - Current

Dietary Aide

ST. PATRICK’S RESIDENCE
09.2016 - 11.2016

Customer Service/Bookstore Associate

FOLLETT’S COLLEGE OF DU PAGE BOOKSTORE
08.2008 - 08.2016

Dietary Aide

Marion Joy Rehab Hospital
11.2004 - 04.2007

COLLEGE OF DU PAGE

NATIONAL LOUIS UNIVERSITY

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