Stuart Wehrenberg

*Resolving guest issues

*Training employees on proper protocols and processes

*Handling procedures to ensure guest satisfaction and overall performance results

* Handled customer issues when presented at front desk

*Greeted Owners and guests upon arrival, offered assistance and answered questions to build rapport

*Posted charges to room accounts, reviewing charges with guests at checkout.

*Dealt with guest issues and follow up's

*Helped manage different size teams based on department

*Assisted in Board of Directors visit

* Helping team fill multiple Department positions when needed

* Ensuring Closets are up to standard and stocked to ensure housekeeper needs are met

• Relied upon to fill in and support in all areas of service; Housekeeping, Houseperson, Frontdesk, Night Auditor, Restaurant
• In support of the team i was able to gain experience in multiple areas of the hotel.

• Excellent customer service and problem solving skills applied to situations that required quick solutions.
• Provided personal feedback to team on how to improve customer service based on my perspective.

• Maintained safety of children while leading daily activities.
• Participated in community outreach programs such as food banks and other opportunities that were presented.

• Utilized critical thinking to solve complaints such as noise issues.
• Ran shift reports and documented information to hand off to next shift to ensure quality.

• Provided safety and security for transportation of military personnel.
• Guarded military installation equipment worth over three billion dollars.
• Trained other soldiers in combat scenarios and pressure situations.