Stuart Williams
Springfield,MO
Summary
Dynamic professional with a strong background in customer service and supervision, notably at Victory Mission. Known for reliability and integrity, I excel in resolving conflicts and enhancing guest experiences. Proven ability to mentor others while maintaining a safe and respectful environment, ensuring both client satisfaction and team cohesion.
Overview
30
30
years of professional experience
Work History
Hall Monitor
The Salvation Army Adult Rehabilitation Center
Springfield MO
08.2024 - Current
- Documented incidents thoroughly, facilitating accurate record-keeping for administrative review and follow-up actions.
- Developed strong relationships with students by actively engaging in conversations and offering support when necessary.
- Supported administration in emergency situations, calmly assisting with evacuations and lockdown procedures as needed.
- Enforced rules and instructions to maintain discipline.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Prepared reports and maintained administrative records.
Front Desk Agent
Victory Mission
Springfield, MO
03.2022 - 07.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted in training new front desk agents, sharing best practices and procedures.
Labor Supervisor
Pacesetter's (Walmart)
Santa Rosa Beach, FL
01.2019 - 01.2021
- Ensured safe work environment with consistent adherence to safety guidelines and protocols.
- Proactively managed personnel issues such as conflict resolution or disciplinary actions when necessary.
- Mentored junior employees in best practices and techniques for efficient task completion.
- Contributed towards business development efforts by identifying potential clients or expansion opportunities in the market.
Elderly Caretaker
Different Agencies
Springfield, MO
01.1995 - 11.2010
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
- Promoted mental stimulation through engaging conversations, recreational activities, and memory exercises tailored to each individual''s interests.
- Coordinated respite care services for family caregivers, offering much-needed breaks and reducing the risk of caregiver burnout.
Education
High School Diploma -
Pleasant Hope High School
Pleasant HopeAssociate of Science - Social Services
Post University
Waterbury, CT05-2028
Skills
- Patience and tolerance
- Reliability and punctuality
- Integrity and honesty
- Respect for diversity
Timeline
Hall Monitor
The Salvation Army Adult Rehabilitation Center
08.2024 - Current
Front Desk Agent
Victory Mission
03.2022 - 07.2024
Labor Supervisor
Pacesetter's (Walmart)
01.2019 - 01.2021
Elderly Caretaker
Different Agencies
01.1995 - 11.2010
High School Diploma -
Pleasant Hope High School
Associate of Science - Social Services
Post University