Stuart Williams
Springfield,MO
Summary
Dynamic professional with a strong background in customer service and supervision, notably at Victory Mission. Known for reliability and integrity, I excel in resolving conflicts and enhancing guest experiences. Proven ability to mentor others while maintaining a safe and respectful environment, ensuring both client satisfaction and team cohesion.
Overview
30
30
years of professional experience
Work History
Hall Monitor
The Salvation Army Adult Rehabilitation Center
08.2024 - Current
- Documented incidents thoroughly, facilitating accurate record-keeping for administrative review and follow-up actions.
- Developed strong relationships with students by actively engaging in conversations and offering support when necessary.
- Supported administration in emergency situations, calmly assisting with evacuations and lockdown procedures as needed.
- Enforced rules and instructions to maintain discipline.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Prepared reports and maintained administrative records.
Front Desk Agent
Victory Mission
03.2022 - 07.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted in training new front desk agents, sharing best practices and procedures.
Labor Supervisor
Pacesetter's (Walmart)
01.2019 - 01.2021
- Ensured safe work environment with consistent adherence to safety guidelines and protocols.
- Proactively managed personnel issues such as conflict resolution or disciplinary actions when necessary.
- Mentored junior employees in best practices and techniques for efficient task completion.
- Contributed towards business development efforts by identifying potential clients or expansion opportunities in the market.
Elderly Caretaker
Different Agencies
01.1995 - 11.2010
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
- Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.
- Promoted mental stimulation through engaging conversations, recreational activities, and memory exercises tailored to each individual''s interests.
- Coordinated respite care services for family caregivers, offering much-needed breaks and reducing the risk of caregiver burnout.
Education
High School Diploma -
Pleasant Hope High School
Pleasant HopeAssociate of Science - Social Services
Post University
Waterbury, CT05-2028
Skills
- Patience and tolerance
- Reliability and punctuality
- Integrity and honesty
- Respect for diversity
Timeline
Hall Monitor
The Salvation Army Adult Rehabilitation Center
08.2024 - Current
Front Desk Agent
Victory Mission
03.2022 - 07.2024
Labor Supervisor
Pacesetter's (Walmart)
01.2019 - 01.2021
Elderly Caretaker
Different Agencies
01.1995 - 11.2010
High School Diploma -
Pleasant Hope High School
Associate of Science - Social Services
Post University
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