Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stuart Wood

Kissimmee,FL

Summary

Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service.

Overview

46
46
years of professional experience

Work History

Home Health Care Assistant

Personal
11.2008 - 12.2022
  • Assisted parents to support independence and well-being.
  • Supervised daily activities and provided assistance to staff.
  • Improved patient comfort by providing compassionate and attentive care.
  • Assisted patients with daily living activities for enhanced quality of life.
  • Maintained clean and safe living environments, reducing the risk of infections and accidents.
  • Collaborated with healthcare team members to develop customized care plans for each patient.
  • Administered medication as prescribed, ensuring proper dosage and timely intake.
  • Monitored vital signs and reported any abnormal findings to the supervising nurse promptly.
  • Provided emotional support to patients and their families, fostering a positive atmosphere during difficult times.
  • Transported patients to appointments and errands, ensuring punctuality and safety during travel.
  • Prepared nutritious meals according to dietary restrictions, contributing to overall patient health.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed rapport to create safe and trusting environment for care.

Flow Team Member

Target
12.2006 - 11.2008
  • Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
  • Unloaded packages from incoming trucks to inspect contents.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations.
  • Performed routine loading and unloading of freight trucks
  • Unloaded freight upon arrival in warehouse, stocking all items in proper locations.
  • Contributed to a positive work environment through effective communication and collaboration with team members.
  • Assisted in improving store appearance by restocking shelves, organizing displays, and maintaining cleanliness standards.
  • Demonstrated adaptability by quickly adjusting to shifting priorities and accommodating last-minute schedule changes.
  • Ensured adherence to safety regulations and guidelines, minimizing workplace accidents and maintaining a secure environment for employees and customers.
  • Kept work areas neat, clean and free from debris.

Traffic/Uniform Issue

Orange County Convention Center
04.2005 - 12.2005
  • issued safety equipment... radios, safety vests
  • filled out paper work
  • directed traffic
  • assisted with parking management
  • maintained a clean working enviroment

Assistant Grower

Jacobson's Plants
03.2002 - 03.2005
  • Enhanced plant growth by implementing effective irrigation and fertilization practices.
  • Optimized greenhouse conditions for improved plant health, adjusting temperature, humidity, and lighting as needed.
  • Collaborated with the head grower to develop and implement new cultivation techniques for increased yield.
  • Monitored pest and disease occurrences, implementing integrated pest management strategies to maintain healthy crops.
  • Performed regular maintenance on greenhouse equipment to maximize efficiency and minimize downtime.
  • Reduced water waste by utilizing efficient drip irrigation systems tailored to specific crop needs.
  • Ensured timely delivery of plants by coordinating shipping schedules with transportation department.
  • Unloaded plants and nursery items from delivery trucks.
  • Performed repairs and preventive maintenance on equipment and property.

Senior Sales Associate

7-11 Convenience Store
10.1999 - 03.2002
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Developed sales plans to increase market share, customer base and revenue.
  • Boosted sales revenue by developing and maintaining strong relationships with clients.
  • Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.

Night Auditor

Grosvenor Resort
07.1999 - 10.1999
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Generated and printed daily financial reports to track hotel performance.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Updated customer accounts with add-on room charges, minibar use, and room service bills.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.

Front Desk Agent

Howard Johnson's - Main Gate East
06.1999 - 07.1999
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.

PBX Supervisor MIS Liason

Rosen Hotels & Resorts
03.1993 - 06.1999
  • Enhanced customer satisfaction by efficiently managing and resolving PBX-related issues.
  • Streamlined operations for increased productivity by implementing optimized call routing strategies.
  • Reduced downtime with proactive system maintenance and timely troubleshooting of technical problems.
  • Increased team performance by providing comprehensive training on PBX systems and best practices.
  • Supported seamless communication within the organization through effective management of the company''s telecommunication infrastructure.
  • Developed tailored solutions to address unique client requirements, fostering long-lasting business relationships.
  • Collaborated with cross-functional teams to ensure successful implementation of new technology integrations and upgrades.
  • Maximized system stability by closely monitoring network performance and promptly addressing any disruptions.
  • Managed vendor relationships, negotiating contracts for cost-effective services and equipment procurement.
  • Implemented robust security measures for data protection, minimizing potential risks to sensitive information.
  • Established efficient workflows and standardized processes, contributing to an organized work environment for the team.
  • Conducted regular performance reviews, offering guidance and support for continuous professional growth among staff members.
  • Coordinated disaster recovery efforts, ensuring minimal impact on business operations during unforeseen events or outages.
  • Maintained accurate records of all PBX-related activities for ongoing analysis, reporting trends to upper management as necessary.
  • Complied with industry regulations and company policies consistently when conducting daily tasks.
  • Facilitated open lines of communication between departments by effectively handling internal calls.
  • Fostered a positive work culture that encouraged teamwork, resulting in higher employee morale and job satisfaction.
  • Participated in recruitment efforts, selecting candidates with strong technical skills and a commitment to excellence in customer service.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department, or business.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • maintain computer integrity for hotel
  • contacted support when needed


Front Service Help

Publix Grocery Store
01.1993 - 03.1993
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • assisted customers with purchases

Cast Member

Walt Disney World Parks And Resorts
09.1986 - 12.1992
  • Met with production director to discuss poses, movements, and persona to portray.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
  • Contributed to the success of special events by executing assigned tasks efficiently and professionally.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Provided accurate information and helpful guidance to visitors, improving their overall park experience.
  • Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
  • Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
  • Assisted with crowd control during parades, fireworks displays, and other high-traffic situations, ensuring guest safety and enjoyment.
  • Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
  • Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
  • Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Adhered strictly to company guidelines for appearance standards and conduct while representing the brand both on-stage and offstage.
  • Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
  • Helped maintain order during busy periods by directing foot traffic flow as needed around attractions or dining areas to maximize efficiency for park operations.
  • Performed routine safety checks on attractions before opening them up to the public each day.
  • Assisted in training new cast members on park policies, procedures, and best practices for serving guests.
  • Supported the implementation of new park initiatives by adapting to change and offering constructive feedback during planning stages.
  • Worked collaboratively with other actors to perform scenes and convey stories.
  • Made necessary adjustments to acting, following guidance and requests from directors.
  • Provided constructive feedback and insight into performance of colleagues role.
  • Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.

Certified Nursing Assistant

Plant City Health Care
01.1986 - 08.1986
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

Allergy Technician

United States Air Force, USAF
07.1984 - 01.1986
  • Enhanced patient comfort by conducting thorough allergy testing procedures and providing clear explanations.
  • Improved clinic efficiency by maintaining a well-organized and sanitary work environment, ensuring timely processing of patients.
  • Assisted in the accurate diagnosis of allergies by performing skin prick tests, intradermal tests, and patch tests on patients.
  • Supported physicians in creating personalized treatment plans for patients with allergies and asthma-related conditions.
  • Reduced patient wait times through efficient scheduling and streamlined check-in processes.
  • Increased patient satisfaction by addressing concerns and answering questions related to allergy testing procedures.
  • Ensured accuracy in test results by properly documenting patient information and test outcomes in electronic medical records systems.
  • Collaborated with multidisciplinary team members to provide comprehensive care for allergy sufferers.
  • Educated patients on allergen avoidance strategies and self-management techniques for allergic reactions, improving overall quality of life.
  • Developed strong relationships with patients by providing empathetic care and support throughout the allergy testing process.
  • Contributed to a positive clinic atmosphere through excellent communication skills and teamwork with colleagues.
  • Maintained up-to-date knowledge on allergy testing methodologies, treatments, and research advances through regular professional development activities.
  • Managed inventory of allergenic extracts used for testing purposes, ensuring adequate supply levels at all times while reducing waste.
  • Achieved high standard of infection control practices by adhering to strict guidelines during the preparation, administration, and disposal of allergens used in tests.
  • Demonstrated professionalism when interacting with patients to make them feel comfortable during their appointments.
  • Implemented an effective system for tracking patient progress which increased overall success rate.

Sales Associate

The Store
12.1976 - 05.1983
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Allergy/Immunology Specialist - Allergy/Immunology

School of Health Care Sciences
Walter Reed Army Medical Center, Washington DC
03.1985

Medical Service Specialist - Medical

School of Health Care Sciences
Sheppard AFB, TX
12.1984

High School Diploma -

Fall Creek High School
Fall Creek, WI
05.1984

Skills

  • Infection Control
  • Geriatric Care
  • Conflict resolution
  • Data analysis
  • Performance monitoring
  • Team management
  • Call routing knowledge
  • Staff training
  • Employee evaluation
  • Customer Service
  • Heavy Lifting
  • Task Prioritization

Timeline

Home Health Care Assistant

Personal
11.2008 - 12.2022

Flow Team Member

Target
12.2006 - 11.2008

Traffic/Uniform Issue

Orange County Convention Center
04.2005 - 12.2005

Assistant Grower

Jacobson's Plants
03.2002 - 03.2005

Senior Sales Associate

7-11 Convenience Store
10.1999 - 03.2002

Night Auditor

Grosvenor Resort
07.1999 - 10.1999

Front Desk Agent

Howard Johnson's - Main Gate East
06.1999 - 07.1999

PBX Supervisor MIS Liason

Rosen Hotels & Resorts
03.1993 - 06.1999

Front Service Help

Publix Grocery Store
01.1993 - 03.1993

Cast Member

Walt Disney World Parks And Resorts
09.1986 - 12.1992

Certified Nursing Assistant

Plant City Health Care
01.1986 - 08.1986

Allergy Technician

United States Air Force, USAF
07.1984 - 01.1986

Sales Associate

The Store
12.1976 - 05.1983

Allergy/Immunology Specialist - Allergy/Immunology

School of Health Care Sciences

Medical Service Specialist - Medical

School of Health Care Sciences

High School Diploma -

Fall Creek High School
Stuart Wood