Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service.
Overview
46
46
years of professional experience
Work History
Home Health Care Assistant
Personal
11.2008 - 12.2022
Assisted parents to support independence and well-being.
Supervised daily activities and provided assistance to staff.
Improved patient comfort by providing compassionate and attentive care.
Assisted patients with daily living activities for enhanced quality of life.
Maintained clean and safe living environments, reducing the risk of infections and accidents.
Collaborated with healthcare team members to develop customized care plans for each patient.
Administered medication as prescribed, ensuring proper dosage and timely intake.
Monitored vital signs and reported any abnormal findings to the supervising nurse promptly.
Provided emotional support to patients and their families, fostering a positive atmosphere during difficult times.
Transported patients to appointments and errands, ensuring punctuality and safety during travel.
Prepared nutritious meals according to dietary restrictions, contributing to overall patient health.
Administered medication as directed by physician.
Monitored progress and documented patient health status changes to keep care team updated.
Developed rapport to create safe and trusting environment for care.
Flow Team Member
Target
12.2006 - 11.2008
Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
Unloaded packages from incoming trucks to inspect contents.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Cross-trained in different departments of store to learn new tasks and better understand workflows and business operations.
Performed routine loading and unloading of freight trucks
Unloaded freight upon arrival in warehouse, stocking all items in proper locations.
Contributed to a positive work environment through effective communication and collaboration with team members.
Assisted in improving store appearance by restocking shelves, organizing displays, and maintaining cleanliness standards.
Demonstrated adaptability by quickly adjusting to shifting priorities and accommodating last-minute schedule changes.
Ensured adherence to safety regulations and guidelines, minimizing workplace accidents and maintaining a secure environment for employees and customers.
Kept work areas neat, clean and free from debris.
Traffic/Uniform Issue
Orange County Convention Center
04.2005 - 12.2005
issued safety equipment... radios, safety vests
filled out paper work
directed traffic
assisted with parking management
maintained a clean working enviroment
Assistant Grower
Jacobson's Plants
03.2002 - 03.2005
Enhanced plant growth by implementing effective irrigation and fertilization practices.
Optimized greenhouse conditions for improved plant health, adjusting temperature, humidity, and lighting as needed.
Collaborated with the head grower to develop and implement new cultivation techniques for increased yield.
Monitored pest and disease occurrences, implementing integrated pest management strategies to maintain healthy crops.
Performed regular maintenance on greenhouse equipment to maximize efficiency and minimize downtime.
Reduced water waste by utilizing efficient drip irrigation systems tailored to specific crop needs.
Ensured timely delivery of plants by coordinating shipping schedules with transportation department.
Unloaded plants and nursery items from delivery trucks.
Performed repairs and preventive maintenance on equipment and property.
Senior Sales Associate
7-11 Convenience Store
10.1999 - 03.2002
Trained, coached, and mentored new sales associates for maximum performance.
Met or exceeded sales objectives on consistent basis to drive company growth.
Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
Developed sales plans to increase market share, customer base and revenue.
Boosted sales revenue by developing and maintaining strong relationships with clients.
Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
Night Auditor
Grosvenor Resort
07.1999 - 10.1999
Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Oversaw night auditing of daily room occupancy and hotel revenue.
Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Generated and printed daily financial reports to track hotel performance.
Looked over pending check-ins and payment processes to complete closing procedures.
Kept accounts in balance and ran daily reports to verify totals.
Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
Entered and updated sensitive customer information during check-ins and room changes.
Updated customer accounts with add-on room charges, minibar use, and room service bills.
Entered customer data into room system and updated information whenever patrons changed rooms.
Collaborated with team members to handle guest requirements from check-in through check-out.
Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
Front Desk Agent
Howard Johnson's - Main Gate East
06.1999 - 07.1999
Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Collected room deposits, fees, and payments.
Answered customer telephone calls promptly and appropriately handled needs.
Used internal software to process reservations, check-ins and check-outs.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained clean and organized front desk areas to uphold polished company image.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Answered multi-line phone system and enthusiastically greeted callers.
Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Streamlined front desk operations for improved efficiency and faster service delivery.
Increased customer loyalty with exceptional communication skills and personalized service.
Resolved guest issues promptly, resulting in positive feedback and return visits.
Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Facilitated smooth guest experiences by coordinating with multiple departments across the property.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
PBX Supervisor MIS Liason
Rosen Hotels & Resorts
03.1993 - 06.1999
Enhanced customer satisfaction by efficiently managing and resolving PBX-related issues.
Streamlined operations for increased productivity by implementing optimized call routing strategies.
Reduced downtime with proactive system maintenance and timely troubleshooting of technical problems.
Increased team performance by providing comprehensive training on PBX systems and best practices.
Supported seamless communication within the organization through effective management of the company''s telecommunication infrastructure.
Developed tailored solutions to address unique client requirements, fostering long-lasting business relationships.
Collaborated with cross-functional teams to ensure successful implementation of new technology integrations and upgrades.
Maximized system stability by closely monitoring network performance and promptly addressing any disruptions.
Managed vendor relationships, negotiating contracts for cost-effective services and equipment procurement.
Implemented robust security measures for data protection, minimizing potential risks to sensitive information.
Established efficient workflows and standardized processes, contributing to an organized work environment for the team.
Conducted regular performance reviews, offering guidance and support for continuous professional growth among staff members.
Coordinated disaster recovery efforts, ensuring minimal impact on business operations during unforeseen events or outages.
Maintained accurate records of all PBX-related activities for ongoing analysis, reporting trends to upper management as necessary.
Complied with industry regulations and company policies consistently when conducting daily tasks.
Facilitated open lines of communication between departments by effectively handling internal calls.
Fostered a positive work culture that encouraged teamwork, resulting in higher employee morale and job satisfaction.
Participated in recruitment efforts, selecting candidates with strong technical skills and a commitment to excellence in customer service.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Connected callers with appropriate professional, department, or business.
Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Collected and verified telephone numbers, addresses, and proper spelling of names.
Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
Operated switchboard and routed incoming calls to appropriate departments.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
maintain computer integrity for hotel
contacted support when needed
Front Service Help
Publix Grocery Store
01.1993 - 03.1993
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
assisted customers with purchases
Cast Member
Walt Disney World Parks And Resorts
09.1986 - 12.1992
Met with production director to discuss poses, movements, and persona to portray.
Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Contributed to the success of special events by executing assigned tasks efficiently and professionally.
Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
Provided accurate information and helpful guidance to visitors, improving their overall park experience.
Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.
Assisted with crowd control during parades, fireworks displays, and other high-traffic situations, ensuring guest safety and enjoyment.
Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
Adhered strictly to company guidelines for appearance standards and conduct while representing the brand both on-stage and offstage.
Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
Helped maintain order during busy periods by directing foot traffic flow as needed around attractions or dining areas to maximize efficiency for park operations.
Performed routine safety checks on attractions before opening them up to the public each day.
Assisted in training new cast members on park policies, procedures, and best practices for serving guests.
Supported the implementation of new park initiatives by adapting to change and offering constructive feedback during planning stages.
Worked collaboratively with other actors to perform scenes and convey stories.
Made necessary adjustments to acting, following guidance and requests from directors.
Provided constructive feedback and insight into performance of colleagues role.
Performed humorous and serious interpretations of emotional actions and situations, using body movements, and gestures.
Certified Nursing Assistant
Plant City Health Care
01.1986 - 08.1986
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Helped clean and prepare patient consultation rooms to maintain hygiene standards
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Built rapport with patients and families, providing emotional support during difficult times.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Allergy Technician
United States Air Force, USAF
07.1984 - 01.1986
Enhanced patient comfort by conducting thorough allergy testing procedures and providing clear explanations.
Improved clinic efficiency by maintaining a well-organized and sanitary work environment, ensuring timely processing of patients.
Assisted in the accurate diagnosis of allergies by performing skin prick tests, intradermal tests, and patch tests on patients.
Supported physicians in creating personalized treatment plans for patients with allergies and asthma-related conditions.
Reduced patient wait times through efficient scheduling and streamlined check-in processes.
Increased patient satisfaction by addressing concerns and answering questions related to allergy testing procedures.
Ensured accuracy in test results by properly documenting patient information and test outcomes in electronic medical records systems.
Collaborated with multidisciplinary team members to provide comprehensive care for allergy sufferers.
Educated patients on allergen avoidance strategies and self-management techniques for allergic reactions, improving overall quality of life.
Developed strong relationships with patients by providing empathetic care and support throughout the allergy testing process.
Contributed to a positive clinic atmosphere through excellent communication skills and teamwork with colleagues.
Maintained up-to-date knowledge on allergy testing methodologies, treatments, and research advances through regular professional development activities.
Managed inventory of allergenic extracts used for testing purposes, ensuring adequate supply levels at all times while reducing waste.
Achieved high standard of infection control practices by adhering to strict guidelines during the preparation, administration, and disposal of allergens used in tests.
Demonstrated professionalism when interacting with patients to make them feel comfortable during their appointments.
Implemented an effective system for tracking patient progress which increased overall success rate.
Sales Associate
The Store
12.1976 - 05.1983
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Engaged with customers to effectively build rapport and lasting relationships.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.