Operations and Project Management professional with 15+ years of experience supporting business operations, reporting, process improvement, stakeholder coordination, and administrative workflows in fast-paced organizations. Skilled in operations support, HR analytics, project coordination, documentation management, and cross-functional collaboration. Strong ability to manage multiple priorities, improve operational efficiency, and support leadership teams with organized execution and data-driven insights.
Overview
13
13
years of professional experience
Work History
Operations & Project Lead
Coates Group
Chicago, USA
01.2022 - Current
Managed operational workflows across multiple business teams and regions
Supported leadership with reporting, workforce metrics, and project coordination
Improved internal processes, reducing external vendor usage by 60%
Coordinated onboarding, documentation, and compliance activities
Partnered with cross-functional teams to improve communication and execution
Operations Specialist
Life Fitness
Rosemont, USA
01.2018 - 01.2019
Supported operations, reporting, and workforce coordination across departments
Partnered with leadership teams on planning, scheduling, and process improvements
Maintained operational records, tracking systems, and reporting dashboards
Helped standardize workflows and documentation processes
Operations Coordinator
Kelly Services
Oak Brook, USA
01.2017 - 01.2018
Coordinated high-volume operational and administrative activities
Managed reporting, compliance documentation, and workflow tracking
Assisted with onboarding coordination and operational support tasks
Maintained accurate records and reporting data
Project Management Consultant
Taproot Foundation
Chicago, USA
01.2013 - 01.2017
Supported nonprofit organizations with operations and project coordination
Managed timelines, communication workflows, and stakeholder collaboration
Assisted with process improvement and organizational projects
Education
Bachelor’s Degree - Economics and Statistics
BJB College
Skills
Project Management
Operations Support
HR Analytics
Reporting & Documentation
Process Improvement
Administrative Support
Stakeholder Management
Scheduling & Planning
Data Management
Microsoft Office
Google Workspace
Cross-Functional Collaboration
Tools And Technology
Workday, Taleo, Lever, Bullhorn, PeopleNet, SAP Fieldglass, IQ Navigator, Beeline, Microsoft Excel, Word, Outlook, Google Workspace, Reporting, Data Tracking, Workflow Coordination, Documentation, Scheduling
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