Rafael Munguia
Virginia Beach,VA
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
14
14
years of professional experience
Work History
Retail Store Manager
T-Mobile
Elizabeth City, NC
04.2015 - Current
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Developed and implemented operational policies and procedures to improve efficiency.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Monitored team progress towards achieving milestones set forth in project plans.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Scheduled meetings between internal teams and external stakeholders when necessary.
- Conducted regular audits of employee performance and provided feedback on areas of improvement.
- Ensured compliance with applicable laws and regulations related to operations.
- Oversaw inventory management activities including ordering supplies as needed.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Implemented systems for tracking operational performance metrics.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Spearheaded the adoption of new technologies, streamlining operations and enhancing capabilities.
- Ensured compliance with industry regulations and maintained high standards of operational excellence.
Store Manager
Verizon
San Diego, CA
07.2010 - 04.2015
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
- Resolved customer complaints in a timely manner.
- Implemented efficient systems for tracking stock movement.
- Prepared monthly reports on sales figures, expenses, profits.
Education
High School Diploma -
Escondido Charter High School
Escondido, CA06-2006
Some College (No Degree) - Business Administration And Management
Mesa City College
San Diego, CASkills
- Retail Employee Training
- Merchandise Strategizing
- Hiring and Training
- Sales Leadership
- Problem-Solving
- Shift Scheduling
- Sales Growth
- Store Opening and Closing
- Coaching and Mentoring
- Retail Operations
- Highly motivated
- Program Administration
- Market Trend Awareness
- Budget Administration
- Sales Analysis
- Loss Prevention
- Customer Service
- Staff Management
- Store maintenance
- Stockroom Management
- Goal Setting
- Safety mindset
- Spanish Fluency
Languages
Spanish
Native/ Bilingual
Timeline
Retail Store Manager
T-Mobile
04.2015 - Current
Store Manager
Verizon
07.2010 - 04.2015
High School Diploma -
Escondido Charter High School
Some College (No Degree) - Business Administration And Management
Mesa City College
Similar Profiles
DeShawn MurphyDeShawn Murphy
Account Expert at T-MobileAccount Expert at T-Mobile
Basem ShadadBasem Shadad
Mobile Expert at T-MobileMobile Expert at T-Mobile
Julio TodakeeJulio Todakee
Retail Sales Representative at T-MobileRetail Sales Representative at T-Mobile
Alain GarciaAlain Garcia
Salesperson at T-MobileSalesperson at T-Mobile
Devon RumbaughDevon Rumbaugh
General Laborer at NGK-Locke Polymer Insulators Inc.General Laborer at NGK-Locke Polymer Insulators Inc.