Style Wadsworth
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Operations Manager
Dreamland Studios LLC
Temecula, CA
07.2023 - Current
- Ran day to day operations of an e-commerce and large event retailer and manufacturer
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Processed payroll for employees and reported payroll taxes for organization.
Utility Locating Trainer
USIC LLC
Wixom, MI
01.2022 - 06.2023
- Maintain positive employee, client, supported district, and public relations.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Developed effective training plans based on department needs and objectives.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed individualized training plans to achieve staff readiness.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
Operations Manager
Dreamland Studios LLC
Temecula, CA
05.2020 - 12.2021
- Ran day to day operations of an e-commerce and large event retailer and manufacturer
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Processed payroll for employees and reported payroll taxes for organization.
Sales
Dreamlands Studios LLC
Santa Rosa, CA
06.2019 - 05.2020
- Utilized persuasive communication skills to promote special offers and discounts, increasing sales conversion rates.
- Implemented creative visual merchandising techniques that attracted attention from passersby while staying true to brand identity guidelines.
- Provided exceptional customer service by resolving issues promptly, ensuring customer satisfaction and loyalty.
- Increased sales revenue through effective upselling and cross-selling techniques for related products.
- Supported fellow staff members during peak hours ensuring seamless workflow for maximum efficiency.
- Managed cash register transactions accurately, maintaining financial integrity within the store environment.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed event logistics and operations.
- Oversaw demand planning, purchasing, and logistics.
IT Manager
Toscano Y Fausto Insurance
San Felipe, Baja California Norte, MX
01.2017 - 12.2019
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Developed custom web applications, resulting in tailored solutions for client needs.
- Resolved technical issues promptly, ensuring minimal disruption to website performance and user satisfaction.
CDL Driver and Lead Cook
Latitude Catering
Tucson, AZ
06.2016 - 12.2016
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Ensured safe transportation of goods by meticulously adhering to company safety procedures and federal regulations.
- Navigated various weather conditions safely while maintaining schedule adherence for time-sensitive deliveries.
- Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Supervised line cooks to monitor food safety and order accuracy.
- Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
- Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
- Maximized ingredient usage by developing creative daily specials that showcased seasonal produce and reduced food costs.
Assistant Store Manager
BevMo! Beverages & More
Tucson, AZ
01.2015 - 06.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
High school diploma -
Sabino High School
Tucson, AZ01.2007
Skills
- Screen Printing
- Adobe Illustrator
- Quickbooks Online
- Sublimation Printing
- Digital pattern editing
- E-Commerce
- Shopify
- Sublimation Pressing
- Team Management (8 years)
- Operations Management
- Adobe Photoshop
- Logistics
- Budgeting
- Computer Networking
- Supervising experience
- Management
- Human Resources
- Process Improvement
- Computer skills (10 years)
- Mac OS
- Microsoft Office
- Google Suite
- Sublimation printing
- Screen printing
- Website management
- Operating Systems
- Hand tools
- Power tools
- Computer hardware (10 years)
- Manufacturing
- Mechanical knowledge
- Google Docs
- Website maintenance (5 years)
- IT management
- Sewing
- Warehouse distribution
- Training & development (5 years)
- Microsoft Windows, Linux
- MacOS, iOS, iPadOS
- Recruiting
- Technical Support
Certification
Driver's License
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Relocation: Anywhere
- Title: Operations Manager
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Manager
Dreamland Studios LLC
07.2023 - Current
Utility Locating Trainer
USIC LLC
01.2022 - 06.2023
Operations Manager
Dreamland Studios LLC
05.2020 - 12.2021
Sales
Dreamlands Studios LLC
06.2019 - 05.2020
IT Manager
Toscano Y Fausto Insurance
01.2017 - 12.2019
CDL Driver and Lead Cook
Latitude Catering
06.2016 - 12.2016
Assistant Store Manager
BevMo! Beverages & More
01.2015 - 06.2016
High school diploma -
Sabino High School