Team Lead
Didlake Law
Norfolk, VA
09.2023 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Coordinated resources across multiple teams to achieve project goals within budget constraints.
- Assigned and monitored tasks to janitorial staff, ensuring that all duties were completed in a timely manner.
- Developed training materials for new janitorial staff and conducted orientation sessions on proper cleaning techniques.
- Inspected work areas to ensure janitorial staff adhered to safety regulations and industry standards.
- Scheduled daily assignments for janitorial staff to maximize efficiency of resources.
- Provided guidance to janitorial staff on how to use specialized equipment such as floor scrubbers or carpet shampooers.
- Ensured all equipment was properly maintained and serviced according to manufacturer specifications.
- Coordinated with other departments regarding special event setup and cleanup needs.
