Styx Cyprus
East Lansing,MI
Summary
Charismatic, responsible and self-motivated. Authorized to work in the US for any employer
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Wild Bills Tobacco
Grand Ledge, MI
- Current
- Assist with and oversee daily operations and ensure smooth store function.
- Collected and reported market feedback, consumer insights, and competitor activity to sales and marketing teams
- Directed multi-unit retail performance with full ownership of sales KPIs, implementing strategic initiatives that improved revenue growth and operational efficiency across all locations.
- Assisted with merchandising, product displays, and point-of-sale materials to ensure brand standards
- Represented our brand at local and promotional events such as Great Lakes Cigar Fest 2025.
- Oversee inventory management, including stocking and ordering tobacco products, vape supplies, and accessories
- Ensure compliance with local, state, and federal regulations regarding the sale of tobacco and related products
- Open and close the store as needed, handling cash deposits and security procedures
- Provide excellent customer service and product recommendations based on customer preferences
- Handle customer complaints or concerns professionally and escalate issues when necessary
- Supervise and assist employees, ensuring adherence to store policies and procedures
- Oversee scheduling staff and ensuring adequate shift coverage
Back of House Manager
Pincanna
East Lansing, MI
10.2023 - 12.2024
- Monitor security and telecommunications systems.
- Answer visitors’ questions, calls, and emails, and provide them with the relevant information.
- Maintain visitor, employee, and department directories and logs.
- Building interpersonal relationships through customer interactions
- Supervised daily dispensary operations, ensuring compliance with all state and local cannabis regulations.
- Managed and trained budtenders and support staff to maintain high standards of customer service and product knowledge.
- Monitored inventory levels, coordinated restocking, and conducted regular audits to ensure accuracy and prevent loss.
- Handled customer escalations professionally, resolving issues quickly to maintain customer satisfaction.
- Oversaw opening and closing procedures, including cash handling, security checks, and reporting.
- Managed daily office operations, including scheduling, correspondence, document control, and supply procurement
- Ensured proper storage, labeling, and presentation of cannabis products in accordance with safety guidelines.
- Maintained accurate records of sales, employee performance, and compliance documentation.
- Promoted a positive and inclusive work environment, encouraging team collaboration and accountability.
- Stayed up to date with industry trends, product offerings, and regulatory changes to educate staff
Store Manager
Rise smoke Shop LLC
East Lansing, MI
04.2022 - 10.2023
- Hire, Train and Oversee the work of Customer Service Representatives.
- Receive and handle incoming Inventory.
- Establish and create a monthly schedule.
- Analyze and identify issues within the procedures and protocols of the company.
- Establish and maintain a solid line of communication between upper management, Customer Service representatives and I.
- Accomplishing weekly, monthly, and annual sales goals.
- Create, display, and distribute sales advertisements
Assistant Manager
BIGGBY COFFEE
08.2020 - 04.2022
- Barista Duties- Prepare and present beverages according to established recipe and presentation standards, serve prepared food items such as muffins and bagels
- Maintain clean and hygienic work area, dismantle and clean machinery as needed.
- Customer Service - Greet all customers respectfully and discuss beverage items, make suggestions and answer any inquiries.
- Assist customers with sales transactions accurately and efficiently, including cash, check, and card payments.
- Dailey Paperwork Duties, Deposits, Cash Handling and Drawer Balancing.
Sales Associate
JCPenney
10.2018 - 08.2020
- Assisted people with purchases/returns and explained advantages of credit cards services to all customers.
- Responsible for organizing displays by folding, straightening and handling return items.
- Operated cash registers, managed financial transactions, and balanced drawers.
- Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service.
- Directed customers to merchandise within the store.
- Increased in store sales due to excellent product knowledge.
- Maintained an orderly appearance throughout the sales floor.
Education
High School Diploma -
Holt High School
Holt, MISkills
Multi-Store Operations Management
District-Level Performance Oversight
Team Leadership & Development
Store Manager Coaching & Mentorship
Succession Planning
Accountability & Performance Management
Sales Growth Strategy
KPI Tracking & Performance Analysis
Profit & Loss (P&L) Management
Revenue Forecasting
Budget Planning & Cost Control
Average Ticket & Conversion Optimization
Sales & Performance Reporting
POS Systems & Retail Analytics
Trend Analysis & Forecasting
Microsoft Excel / Google Sheets
District-Level Reporting Dashboards
Strategic Thinking
Cross-Functional Communication
Adaptability in Regulated Environments
Operational Standardization Across Locations Inventory Control & Shrink Reduction
Vendor Relations & Purchasing
Process Optimization & Efficiency Improvements
Time & Priority Management
Decision-Making Under Pressure
Certification
Microsoft Office Specialist (MOS), Microsoft Corporation
Accomplishments
Leadership for Inclusion Ambasssador, Accreditation received 04/13/2024
Timeline
Back of House Manager
Pincanna
10.2023 - 12.2024
Store Manager
Rise smoke Shop LLC
04.2022 - 10.2023
Assistant Manager
BIGGBY COFFEE
08.2020 - 04.2022
Sales Associate
JCPenney
10.2018 - 08.2020
Store Manager
Wild Bills Tobacco
- Current
High School Diploma -
Holt High School