Summary
Overview
Work History
Education
Skills
Timeline
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Su-San Cannon-Spain

Fort Worth,Texas

Summary

Dynamic leader with a proven track record at American Medical Response, enhancing targeted market sales by 23% through innovative strategies. Expert in Microsoft Office and client support, demonstrating exceptional team leadership and empathetic understanding. Skillfully blends critical thinking with effective organization, driving success and fostering strong professional relationships.

Overview

20
20
years of professional experience

Work History

REGISTERED BEHAVIOR TECHNICIAN (RBT)

ACTION BEHAVIOR CENTER
Forney, Texas
12.2024 - Current
  • Ensured safety protocols were followed at all times during therapy sessions.
  • Modeled appropriate social behaviors for students while providing feedback when necessary.
  • Provided direct one-on-one instruction to children with autism in a variety of settings.
  • Assisted in the development of positive behavior supports within the classroom environment.
  • Assisted patients improve social relationships and engagement.
  • Maintained accurate records of all sessions conducted with students.
  • Provided verbal prompts, physical guidance, or other forms of prompting when necessary.

SUBSTITUTE TEACHER

EDUCATION MANAGEMENT & STAFFING SOLUTIONS
Fort Worth, Texas
09.2022 - Current
  • Oversee a class of 1 to 33 students.
  • Assist with handicapped and disabled children
  • Confer with administrative staff, teachers, and parents.
  • Administer attendance, assignments, instructions, etc.
  • Enforce the proper behavior in class and hallways.
  • Created an environment conducive to learning while managing challenging behaviors.
  • Organized classroom activities, games and tasks to enhance interactive learning experience.
  • Provided classroom instruction outlined in teacher's lesson plans.

DIRECTOR OF BUSINESS DEVELOPMENT

BLESSED HANDS HOME SERVICES
Fort Worth, Texas
04.2022 - 11.2024
  • Maintained accurate records of all sales activities in CRM systems including contacts made and agreements reached.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Bedside and in-home assessments of potential clients.
  • Coordinated with external agencies such as advertising firms or PR companies when needed.
  • Developed strong internal relationships across departments in order to effectively manage projects from conception through completion stages.
  • Supported sales team members to drive growth and development.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.

DIRECTOR OF ASSISTED LIVING

BRIDGEMOOR TRANSITIONAL CARE
Fort Worth, Texas
01.2022 - 04.2022
  • Provided leadership to the staff, creating a positive work environment and promoting team building activities.
  • Monitored daily operations of the assisted living facility to ensure quality standards are maintained.
  • Managed budgeting processes for all departments within the facility while maintaining cost effectiveness.
  • Assisted families in understanding resident rights under state law.
  • Developed effective communication channels between staff members so that tasks can be completed efficiently.
  • Performed routine inspections of facilities to identify potential safety hazards or areas needing improvement.

DIRECTOR OF ADMISSIONS

BRIDGEMOOR TRANSITIONAL CARE FKA RAPID RECOVERY CENTER
Fort Worth, Texas
02.2018 - 01.2022
  • Complete all admission paperwork prior to admission in a timely manner
  • Initiate, build, and maintain strong relationships both internally and externally
  • Partner with management to develop and execute marketing plans and achieve occupancy goals
  • Obtain and verify patient insurance information
  • Submitted for insurance authorization
  • Gained working knowledge of payer sources (Medicare, Medicaid, and Insurance) and utilized them effectively to maximize revenue
  • Lead admissions process and ensure appropriate placement, as well as coordinate admission documentation
  • Facilitate 'Admissions' systems and workflow training during orientation
  • Conduct effective tours that promote conversion to admission
  • Foster open lines of communication with team members who must be involved in the admissions process
  • Expanded knowledge of medical terminology

ADMISSIONS COORDINATOR

BROOKDALE SENIOR LIVING
Fort Worth, Texas
02.2014 - 02.2018
  • Develop and maintain relationships with and generate leads through residents, family, and professional referral sources
  • Maintained and improved occupancy level of community in accordance with marketing and business plans
  • Assist management with resident retention
  • Expanded knowledge of medical terminology
  • Partner with management to develop and execute marketing plans to achieve occupancy goals
  • Obtain and verify patient insurance information
  • Submitted for insurance authorization
  • Gained working knowledge of payer sources (Medicare, Medicaid, and Insurance) and utilized them effectively to maximize revenue
  • Ensure proper and appropriate execution of Admissions Contracts
  • Compile and distribute census reconciliation daily
  • Partnered with Finance to reconcile admissions during end of month process
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
  • Created plans and communicated deadlines to ensure projects were completed on time
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

CASUAL MAIL HANDLER - Casual Clerk

UNITED STATES POSTAL SERVICE
Coppell, Texas
12.2013 - 02.2014
  • Made distribution of and/or cased any class of mail
  • Pulled, faced, and cancelled mail
  • Loaded, unload, and move bulk mail
  • Emptied mail from mail containers (bags, hampers, etc.) and load mail into mail containers
  • Performed other duties incidental to moving and processing of mail and related mail handling equipment
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote a safe working environment
  • Exceeded goals through effective task prioritization and great work ethic

DIRECTOR (DIV)

AMERICAN MEDICAL RESPONSE
Dallas, Texas
09.2008 - 08.2012
  • Managed Business Development teams in 7 states (TX, AZ, NM, OK, KS, AR, FL)
  • Conducted in-services to leverage customer knowledge of services offered by company, and updated information regarding health plan pay sources, such as, Medicare, Medicaid, etc
  • Managed senior executive relationships, both internally and externally
  • Prepared responses for Request for Quotes 'RFQ' and Request for Proposals 'RFP' for emergent and non-emergent services
  • Regulated growth and retention of same/new store accounts
  • Managed sales funnel for staff
  • Guided Account Executives and Operations staff in development and maintenance of focused sales efforts on Business Retention to maximize contract retention efforts
  • Researched local markets to identify market opportunities, prospective clients and related revenue
  • Initiated follow ups with self-generated referrals/leads to identify buyer influences and any timing issues
  • Monitored prospects and prepared monthly reports
  • Recorded all customer relationship activity utilizing SalesForce.com (SFDC) database, to include account planning, pipeline, retention and growth efforts, and other assigned tasks
  • Recommended prospects and prepared monthly reports
  • Created sales presentations and prepared correspondence for prospective customers
  • Increased implementation of new accounts with Operations General Manager and team
  • Supervised day-to-day activities of Account Executives and Account Managers
  • Trained employees
  • Handled performance evaluations
  • Executed counseling and disciplinary actions to assigned personnel
  • Bridged divisional and executive leadership relationships with external C-Suite and executive leaders to create accountability and continuation of relationships
  • Worked closely with executive team to maintain optimum levels of communication to effectively and efficiently complete projects
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations

MANAGER

AMERICAN MEDICAL RESPONSE
Dallas, Texas
08.2008 - 09.2008
  • Streamlined strategy for comprehensive marketing plans, encompassing integrated marketing initiatives designed to penetrate and grow targeted markets
  • Consulted with customers, management, internal departments, and vendors to coordinate overall marketing effort in accordance with corporate goals
  • Provided leadership and direction to marketing associates to guide creation of marketing materials and ensure congruence with objectives
  • Increased target-market product sales by 23% through designing and launching a new marketing strategy
  • Increased new market revenue from zero to $100K within one month by spearheading the creation and implementation of a highly effective marketing campaign
  • Prepared and facilitated in-service training of staff and clients
  • Won major contracts (HCA & Parkland) resulting in annual revenue of $3.5 mil
  • Increased collections of past due AR by more than $500K
  • Applied customer feedback to develop process improvements and support long-term business needs
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
  • Evaluated report data to proactively adjust and enhance operations

ACCOUNT EXECUTIVE

AMERICAN MEDICAL RESPONSE
Dallas, Texas
07.2005 - 08.2008
  • Established position as liaison to existing customers
  • Maximized services at each contracted facility
  • Identified new and potential business
  • Prospected continuously for new clients through variety of techniques, including, but not limited to telephone solicitation, and cold calling
  • Created effective campaign theme ideas
  • Streamlined client base by designing and implementing strategic customer-retention projects
  • Trained new employees
  • Improved client relationships
  • Managed all contracts within assigned territory
  • Presented key decision-makers with new and updated account strategies
  • Recorded and maintained sales prospect and sales data within customer relationship management system

Education

Associate of Applied Science - BUSINESS ADMINISTRATION – Management

Southern New Hampshire University
Hooksett, NH
01.2024

Certification - PARALEGAL STUDIES

Arlington Career Institute
Grand Prairie, TX
09.1999

Skills

  • Effective Organization Skills
  • Client Support
  • Team Leadership
  • Strategic Organization
  • Proficient in Computer Applications
  • Active Listening Skills
  • Collaborative Teamwork
  • Team Supervision
  • Empathetic Understanding
  • Effective Conflict Resolution
  • Strong Work Ethic
  • Critical Thinking Abilities
  • Strong Written Communication Skills
  • Microsoft Office Proficiency

Timeline

REGISTERED BEHAVIOR TECHNICIAN (RBT)

ACTION BEHAVIOR CENTER
12.2024 - Current

SUBSTITUTE TEACHER

EDUCATION MANAGEMENT & STAFFING SOLUTIONS
09.2022 - Current

DIRECTOR OF BUSINESS DEVELOPMENT

BLESSED HANDS HOME SERVICES
04.2022 - 11.2024

DIRECTOR OF ASSISTED LIVING

BRIDGEMOOR TRANSITIONAL CARE
01.2022 - 04.2022

DIRECTOR OF ADMISSIONS

BRIDGEMOOR TRANSITIONAL CARE FKA RAPID RECOVERY CENTER
02.2018 - 01.2022

ADMISSIONS COORDINATOR

BROOKDALE SENIOR LIVING
02.2014 - 02.2018

CASUAL MAIL HANDLER - Casual Clerk

UNITED STATES POSTAL SERVICE
12.2013 - 02.2014

DIRECTOR (DIV)

AMERICAN MEDICAL RESPONSE
09.2008 - 08.2012

MANAGER

AMERICAN MEDICAL RESPONSE
08.2008 - 09.2008

ACCOUNT EXECUTIVE

AMERICAN MEDICAL RESPONSE
07.2005 - 08.2008

Associate of Applied Science - BUSINESS ADMINISTRATION – Management

Southern New Hampshire University

Certification - PARALEGAL STUDIES

Arlington Career Institute

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