Summary
Overview
Work History
Education
Skills
Certification
Achievementsawards
Timeline
Generic

Su (Chris) Song

Summary

Dedicated IT professional with over 20 years of experience in technical support, systems administration, and data center operations. Expertise in troubleshooting, customer satisfaction, and driving deliverables. Proven ability to enhance operational efficiency in diverse environments. Skilled in maintaining IT enterprise infrastructure and supporting data center security policies.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Lab Systems Engineer

Dell
05.2023 - Current
  • Supported customers in India and China within a 450,000 sq ft data center
  • Planned and executed server, array, cabling, and switch installations, moves, and rotations
  • Implemented and troubleshooted IBM, HP, Sun, Dell, Lenovo, Cisco, VNX, Xtrem10, VPLEX, Recover Point, DD, Avamar, Unity, VMAX, Isilon, and SAN environments
  • Configured and troubleshooted FC, iSCSI, zoning, and LUN provisioning
  • Managed Brocade & Cisco switches, VLANs, trunks, and port channels/VLT
  • Supported VMware ESXi, Oracle Solaris, IBM AIX, HP Unix, and Windows environments
  • Configured and managed Dell storage arrays and networking switches
  • Performed NDU and firmware upgrades on EMC storage products

Systems Administrator/IT Data Center Systems Specialist

Suntrust/Truist
03.2019 - 05.2023
  • Deployed and troubleshooted Cisco UCS Blade Chassis
  • Collaborated with Windows, Linux, and network teams during maintenance
  • Updated firmware on Dell servers
  • Escorted CE's onsite during changes
  • Maintained DCIM and inventory asset management
  • Assisted with installation, routine testing, and analysis of IT enterprise computing infrastructure facilities

EMC/Dell
11.2015 - 03.2019
  • Implement and troubleshoot issues on AIX, HPUX, Sun, Dell, Lenovo, Cisco, Storage array VNX, XtremIO, VPLEX, Recover Point, Data Domain, Avamar, Unity, XtremIO, Power Store, VMAX, and Isilon
  • Configure Brocade & Cisco switches, VLAN, Trunk, Port Channel/VLT

Co-Owner

Global RTP Solution
10.2009 - 11.2016
  • Managed PC and parts sales locally and via e-commerce platforms
  • Ensured proper packaging for shipment
  • Set up customers' LAN, Wifi, NAS devices, and upgraded systems
  • Built servers and desktops to customer specifications

Tier 3 Information System Support

Nortel Networks
12.2006 - 06.2010
  • Provided Tier 3 hardware and software support for over 10,000 employees
  • Utilized Remedy for problem management and data gathering
  • Managed Active Directory, Exchange, and VPN support
  • Set up Red Hat Enterprise Linux, HPUX, and Sun Solaris clients
  • Migrated end-user data and configured VMWare on Linux and Windows systems

Field Engineer

KFORCE
01.2005 - 03.2006
  • Data migrations, installing servers, setup rack mounts, ghosting, updating RF guns & kiosks, installing network printers, and configuring routers, switches, POS, and running cables for Office Max, AT&T, UBS/Bluecurrent, Wachovia, Xerox, and School One

Field Engineer

A&R Computers
07.2002 - 01.2005
  • Travelled to customer sites, troubleshooted hardware and software issues, and upgraded computers
  • Utilized Remedy to open, update, and maintain customer problems to resolution

Field Engineer

Computer Technologies
03.2000 - 07.2002
  • Travelled to customer sites, troubleshooted hardware and software issues, and upgraded computers
  • Utilized Remedy to open, update, and maintain customer problems to resolution

QC Inspector

IBM
03.1999 - 03.2000
  • Inspected hardware to ensure proper installation and defect-free performance
  • Documented procedures to ensure product quality and communicated effectively with coworkers and customers

Education

Diploma -

Sanderson High School

Skills

  • Assessment
  • Implementation
  • Support
  • Networking
  • SAN Infrastructure
  • Dell and Cisco Networking Switches
  • Brocade Switches
  • VMware
  • IBM LPAR
  • Dell EMC Enterprise Storage
  • PowerMax
  • XtremIO
  • PowerStore
  • Isilon
  • Troubleshooting Storage Issues
  • Cisco UCS Manager
  • Fabric Interconnects
  • Server Hardware
  • HP
  • Dell
  • IBM
  • Lenovo
  • Oracle
  • DCIM
  • Knowledge of data flow
  • Mainframe/client server software
  • Performance enhancement
  • Familiarity with infrastructure cabling
  • Blade server technology
  • Excellent interpersonal and communication skills

Certification

  • ISM V3 Storage Foundation (EMCISA V3)
  • MCSE
  • A+

Achievementsawards

  • Deployed the first Powerstore array in HCI mode in Durham Labs.
  • Employee of the Month for performance excellence, 2019.
  • Multiple Silver/Bronze awards, LTI, Game Changer Award, and Inspire Awards at Dell EMC.

Timeline

Senior Lab Systems Engineer

Dell
05.2023 - Current

Systems Administrator/IT Data Center Systems Specialist

Suntrust/Truist
03.2019 - 05.2023

EMC/Dell
11.2015 - 03.2019

Co-Owner

Global RTP Solution
10.2009 - 11.2016

Tier 3 Information System Support

Nortel Networks
12.2006 - 06.2010

Field Engineer

KFORCE
01.2005 - 03.2006

Field Engineer

A&R Computers
07.2002 - 01.2005

Field Engineer

Computer Technologies
03.2000 - 07.2002

QC Inspector

IBM
03.1999 - 03.2000

Diploma -

Sanderson High School

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Su (Chris) Song