Su Williams
Marysville,CA
Summary
Results-driven professional with extensive experience in healthcare support roles. Proven ability in mentoring junior staff and streamlining clinical operations. Ready to leverage expertise in conflict resolution and clinical documentation to improve patient outcomes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Ampla Health
01.2023 - Current
- Mentored junior staff on best practices in clinical procedures and patient interaction techniques.
- Led quality assurance initiatives to enhance operational protocols within the medical specialty center.
- Conducted inventory management, ensuring supply availability while minimizing waste and costs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Certified Medical Assistant
Orchard Hospital/ Medical Specialty Center
08.2021 - 01.2023
- Administered patient care by performing vital sign checks and assisting with examinations.
- Coordinated patient scheduling and managed electronic health record documentation efficiently.
- Assisted in the preparation of examination rooms, ensuring cleanliness and readiness for procedures.
- Implemented patient education on treatment plans and medication usage to enhance compliance.
- Collaborated with healthcare teams to streamline workflow and improve patient service delivery.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Certified Nursing Assistant and Medication Tech
Adventist Health/ The Courtyard Assisted Living Facility
02.2005 - 07.2021
- Provided compassionate care and assistance to residents, ensuring comfort and well-being.
- Monitored vital signs and reported changes in health status to nursing staff promptly.
- Trained new staff on best practices for resident care and facility protocols, fostering a supportive environment.
- Implemented infection control procedures, maintaining high standards of cleanliness and safety in the facility.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Collaborate with healthcare professionals to optimize care plans for residents.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Mentored junior staff, fostering professional growth and ensuring knowledge transfer.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Collaborated with interdisciplinary teams to develop personalized care plans tailored to individual needs.
Education
High School Diploma - Medical Assistant
Cal Regional- Roseville Adult School
Roseville, CA06-2021
High School Diploma -
Wheatland High School
Wheatland, CA06-1989
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Medication administration
- Electronic health records
- Conflict resolution
- Basic life support
- Infection control
- Telephone etiquette
- Schedule coordination
- Injection administration
- EMR / EHR
- Immunization administration
- Clinical documentation
Certification
- CCMA - Certified Clinical Medical Assistant
- BLS Certified- Expires 03/2027
Timeline
Certified Medical Assistant
Ampla Health
01.2023 - Current
Certified Medical Assistant
Orchard Hospital/ Medical Specialty Center
08.2021 - 01.2023
Certified Nursing Assistant and Medication Tech
Adventist Health/ The Courtyard Assisted Living Facility
02.2005 - 07.2021
High School Diploma - Medical Assistant
Cal Regional- Roseville Adult School
High School Diploma -
Wheatland High School