Suad Domazet
Mortgage Loan Officer
Mesa,AZ
Summary
Driven Loan Officer with track record in mortgage and home lending product sales. Demonstrating strong interpersonal skills and exceptional service throughout sales process.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Mortgage Loan Officer
Carrington Mortgage Services, LLC
Chandler, AZ
11.2020 - Current
- Collect financial information (e.g.
- Taxes, debts).
- Evaluate creditworthiness and eligibility for obtaining a mortgage loan.
- Interview clients.
- Guide clients through mortgage loan options.
- Prepare and submit mortgage loan applications.
- Ensure data are in line with national and local financial rules.
- Monitor and report on application processes.
- Inform clients about loan approval or rejection.
- Help resolve problems with applications.
- Research new mortgage loan policies.
- Ensure compliance with privacy laws and confidentiality policies throughout the process.
- Build a supportive referral network (e.g.
- With clients, lenders, real estate agents).
Underwriter
Allstate Insurance
Chandler, AZ
09.2018 - 11.2020
- Evaluate applicants for insurance.
- Determine whether or not a prospective customer should be insured and, if so, recommend an appropriate premium to take on that level of risk.
- Serve as a go-between for insurance company providing coverage and the insurance agent selling policies.
- Adept at operating software and making sure to input data appropriately.
- Assess multiple factors related to a particular applicant and evaluate automated recommendations against their own best judgment.
- Preparing insurance policy terms and conditions.
Claims Spec I
Claims Adjuster
Des Moines, IA
05.2016 - 09.2018
- Promptly and effectively handles to conclusion all assigned claims with moderate direction and oversight.
- Makes.
- Decisions within delegated authority as outlined in company policies and procedures.
- Adheres to high standards of professional conduct consistent with the delivery of superior service.
- Initiates and conducts follow-ups via proficient use of claims systems and related business systems.
- Partners with SIU and Subrogation to identify fraud and subrogation opportunities.
- Maintains and develops current knowledge of: assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications.
- This may require.
- Attendance at various seminars or training sessions.
- Submits severe incident reports, reinsurance reports and other information to claims management as needed.
Member Care Representative II
Nationwide Mutual Insurance Company
Des Moines, IA
03.2015 - 06.2016
- Calculated premiums and established payment methods.
- Modeled exceptional customer service skills and appropriate diagnostic customer service techniques.
- Collected all premiums on or before effective date of coverage.
- Responsible for handling inbound calls of moderate complexity regarding insurance policies from policyholders,.
- Agents, third parties, and business partners.
- Completes and processes all necessary forms.
- Creates an exceptional customer experience while contributing to individual and team goals.
- Provides process and.
- Performance improvement recommendations.
Assistant Manager
Burlington Coat Factory
11.2013 - 11.2014
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Assigned employees to specific duties to best meet the needs of the store.
- Hired, trained and evaluated personnel in sales and marketing.
- Scheduled and led weekly store meetings for all employees.
- Managed staff of 40 sales associates.
- Assigned employees to specific duties to best meet the needs of the store.
- Received, stored and shipped goods and materials.
- Led warehouse improvement initiatives to advance operational efficiencies.
- Trained new sales associates each quarter.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Determined customer needs by asking relevant questions and listening actively to the responses.
Education
High School Diploma -
Urbandale High School
Skills
Practiced at FHA loan process
Financial analysis aptitude
Computer skills
Training & Development
Computer proficiency
Deep knowledge of bankruptcy processes
FNMA Guidelines
Debt-to-Income Ratios
Teamwork
FHLMC Guidelines
Additional Information
- Authorized to work in the US for any employer
Certification
NMLS
Timeline
Mortgage Loan Officer
Carrington Mortgage Services, LLC
11.2020 - Current
Underwriter
Allstate Insurance
09.2018 - 11.2020
Claims Spec I
Claims Adjuster
05.2016 - 09.2018
Member Care Representative II
Nationwide Mutual Insurance Company
03.2015 - 06.2016
Assistant Manager
Burlington Coat Factory
11.2013 - 11.2014
High School Diploma -
Urbandale High School