Summary
Overview
Work History
Education
Skills
Training
Certification
Timeline
Generic

Suad Muhammed

New York,NY

Summary

Looking to obtain a position which will enable me to further my skills and excel within your company. Working and learning diligently to strengthen my knowledge and performance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Hands of Hope Physical Therapy
05.2021 - 02.2024
  • Greeted and seated patients on arrival
  • Checked patients in for appointments and all necessary authorizations
  • Delivered exemplary customer service to both internal and external patients
  • Maintained and updated all patient charts and information
  • Made follow-up calls and appointment reminders to all patients on a daily basis

Direct Care Counselor

Cerebral Palsy of NYS
08.2017 - 12.2020
  • Assisted 7-10 individuals with their daily living, provided safety, and comfort
  • Aided individuals with basic tasks such as bathing, dressing, grooming and eating
  • Helped with home management tasks such as preparing meals, grocery shopping, and cleaning
  • Monetary needs get accounted for and have to be documented on a daily basis

Residential Program Manager

United Cerebral Palsy
02.2013 - 01.2017
  • Scheduled staff to provide adequate coverage for workdays, holidays, vacations, medical
  • Performed daily routine checks of the daily log for each individual of the residence
  • Prepared clinical charts, weekly activities, family visits
  • Attends weekly staff meetings as well as any other assigned meetings and in-service training
  • Prepare concise written reports including residents progress notes and other reports as assigned

P/T Sales Associate/Cashier

Macy’s Herald Square
10.2012 - 02.2013
  • Provided customers with great customer service and answered to inquiries concerning prices/costs
  • Ringing up merchandise and cash handling on POS system
  • Maintained store displays and appearances

Customer Information Agent

First Transit Para transit
01.2009 - 05.2012
  • Handled Calls of the Clients Who Reserved Transportation
  • Confirmed Drop-offs & Pick Ups via Access-a-Ride
  • Maintained a Quota of Daily Call Intake
  • Ensured Proper Payment of Fares Per Individual

Per Diem Telephone Rep

1199 SEIU Communication Call Center
02.2009 - 08.2011
  • Provide union members with info regarding changes
  • Made outbound calls to ensure follow ups to mailing

Education

High School Diploma -

Jane Addams High School
06.2006

Bronx Community College - Human Services Major, Accounting Minor

Bronx Community College
10.2010

Skills

  • Ability to work well in a busy and demanding atmosphere
  • Excellent written and oral communication skills
  • Ability to multi task and prioritize
  • Proficient in Microsoft Word
  • Proficient in PowerPoint
  • Proficient in Excel
  • 45 wpm

Training

  • AMAP Certified
  • CPR Certified
  • Computer Assembly and Diagnostics Certificate
  • Employment Readiness Certificate
  • National Retail Federation Customer Service Certificate

Certification

  • NYS Driver's License
  • First Aid Certification
  • CPR/AED Certification

Timeline

Front Desk Receptionist

Hands of Hope Physical Therapy
05.2021 - 02.2024

Direct Care Counselor

Cerebral Palsy of NYS
08.2017 - 12.2020

Residential Program Manager

United Cerebral Palsy
02.2013 - 01.2017

P/T Sales Associate/Cashier

Macy’s Herald Square
10.2012 - 02.2013

Per Diem Telephone Rep

1199 SEIU Communication Call Center
02.2009 - 08.2011

Customer Information Agent

First Transit Para transit
01.2009 - 05.2012

Bronx Community College - Human Services Major, Accounting Minor

Bronx Community College

High School Diploma -

Jane Addams High School

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Suad Muhammed