Suada Toska
Wethersfield,CT
Summary
Experienced Behavior and Marketing Specialist with expertise in management, organization, and client relations. Resourceful and diligent with exceptional attention to detail, time management, and problem-solving skills. Committed to achieving company objectives, enhancing team growth, and making a positive impact.
Overview
6
6
years of professional experience
3
3
Certification
Work History
Registered Behavior Technician
Center for Children with Special Needs (CCSN)
Glastonbury, CT
08.2021 - Current
- Provided patients with direct instruction and daily living skill support, improving their quality of life and uplifting their families.
- Utilized Applied Behavioral Analysis principles and application-based technology in daily instructional activities.
- Consistently upholding compliance with documentation standards and accurately recording all patient sessions.
Education Coordinator
C2 Education
Glastonbury, CT
11.2022 - 06.2024
- Assisted the Center Director in delivering high-quality customer service.
- Monitored students' course selection, academic progress, and academic plans.
- Organized and facilitated diagnostic and interim conferences with parents and students.
- Utilized community events to enhance service offerings.
- Achieved consistent success by documenting sales, managing customer profiles, and consistently surpassing monthly budget expectations for the company.
Patient Administrative Assistant
Hartford Hospital
Hartford, CT
03.2021 - 07.2021
- Provided administrative support by effectively communicating with healthcare team members, patients, and families.
- Contributed to the successful operation of the work area and functions in alignment with regulatory and hospital standards, policies, and procedures.
Administrative Assistant
UConn School of Business
Hartford, CT
02.2019 - 05.2020
- Assisted with application procedures for students, faculty, and visitors.
- Directed customer communication to relevant department staff.
- Managed executive communication through telephone calls and mail prioritization.
- Maintained inventory to ensure adequate supply levels, while also processing invoices and coordinating deliveries.
Teacher's Assistant
The Goddard School
Rocky Hill, CT
03.2018 - 05.2020
- Aided in assisting lead teachers with the enhancement of children's social and emotional growth
- Cleaned and organized classrooms, materials, and supplies for optimal efficiency.
- Maintained a secure learning environment through vigilant observation of student activities, accurate tracking of their whereabouts, and identification of potential safety risks.
Lead Referee
Jump On In
Newington, CT
03.2018 - 05.2020
- Provided guidance and support to newly hired referees during training and orientation.
- Reviewed safety, health, and sanitation processes to ensure overall security of operations.
- Maintained high level of customer satisfaction through effective issue resolution and complaint management.
Education
Bachelor of Social Work -
University of Connecticut
05.2021
Skills
- Leadership and Organizational Skills
- Interpersonal Communication Skills
- Customer Engagement and Support
- Sales Expertise
- Operations Management and Marketing
- Creativity and Innovation
Certification
- College Admissions Counseling Certificate
- Registered Behavior Technician (RBT)
- First Aid, CPR, AED, American Red Cross
Languages
English
Native/ Bilingual
Spanish
Full Professional
Albanian
Native/ Bilingual
Volunteer Experience
United Way Day of Action Blitz － East Hartford, CT
- Facilitated greater community involvement in the United Way Program through interactions with families in East Hartford.
- Distributed marketing materials to various locations including fast food establishments, residential areas, libraries, post offices, and community centers.
The Lucy Robbins Welles Library － Newington, CT
- Engaged with kids of various age groups by facilitating movie discussions and actively participating in the Builders' Club using LEGO bricks and KEVA planks.
- Educated individuals on various art methods to cultivate creativity and improve their capacity for acquiring new skills.
Intenrship
Community Meal Assistant at Hands On Hartford
Hartford, CT | Aug 2020 - April 2021
- Supported community clients in accessing necessary resources.
- Provided clients with meal services and facilitated access to various social support programs.
- Developed positive relationships with internal customers through effective communication techniques.
References
Kiera Smith C2 Education
Glastonbury@c2education.com
(860) 368-0115
Stephanie Boyce Hands On Hartford
Sboyce@handsonhartford.org
(860) 706-1506
Elizabeth Nulty CCSN
info@ccsnct.org
(860) 430-1762
Timeline
Education Coordinator
C2 Education
11.2022 - 06.2024
Registered Behavior Technician
Center for Children with Special Needs (CCSN)
08.2021 - Current
Patient Administrative Assistant
Hartford Hospital
03.2021 - 07.2021
Administrative Assistant
UConn School of Business
02.2019 - 05.2020
Teacher's Assistant
The Goddard School
03.2018 - 05.2020
Lead Referee
Jump On In
03.2018 - 05.2020
Bachelor of Social Work -
University of Connecticut
- College Admissions Counseling Certificate
- Registered Behavior Technician (RBT)
- First Aid, CPR, AED, American Red Cross
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