Sualis Manuel Rivera Cesar
Philadelphia,PA
Summary
Assistant manager with experience in sales and call center operations, excelling in negotiation, process improvement, and team leadership. Demonstrates a strong track record in driving sales growth and enhancing customer satisfaction through innovative strategies and data analysis. Committed to leveraging skills in logistics management and customer engagement to achieve continued success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Juicer
Joe & the Juice
11.2024 - 12.2024
- Crafted vibrant juices and smoothies, elevating customer satisfaction. Maintained impeccable hygiene standards, ensuring food safety compliance.
- Precisely measured ingredients for consistent flavor profiles. Managed inventory, reducing waste and optimizing stock levels.
- Fostered teamwork in a fast-paced environment, enhancing operational efficiency. Assisted in training new team members on juice preparation techniques.
Retailer seller
T-mobile
New Jersey
06.2020 - 10.2024
- Drove sales growth through targeted customer engagement, consistently exceeding quotas. Implemented innovative strategies to capture market share and boost revenue.
- Fostered strong client relationships, resulting in increased repeat business. Worked closely with cross-functional teams to develop tailored solutions for customer needs.
- Pioneered new sales techniques, leading to significant performance improvements. Leveraged data analytics to identify trends and optimize sales strategies.
- Achieved top sales rankings through persistent lead generation and follow-up. Consistently surpassed targets, contributing to overall company growth.
- Meticulously tracked sales metrics, providing actionable insights to management. Maintained accurate customer records, ensuring seamless communication and service.
Assistant manager
Santo Domingo Oeste
11.2018 - 06.2020
- Led team of 15 call center agents, improving customer satisfaction scores and reducing average call handling time by implementing targeted training programs.
- Fostered a positive work environment, enhancing team cohesion and productivity through regular feedback sessions and team-building activities.
- Introduced new call routing system, streamlining operations and significantly reducing customer wait times, resulting in improved service efficiency.
- Analyzed call data to identify trends, implementing data-driven strategies that led to a notable increase in first-call resolution rates.
- Mentored new hires, providing guidance and support, which contributed to improved retention rates and a more skilled workforce.
Host/hostess
IHOP
02.2018 - 11.2018
- Streamlined check-in process, reducing average wait time. Implemented efficient table turnover strategies, increasing seating capacity during peak hours.
- Coordinated with kitchen and wait staff to address guest needs promptly. Fostered a welcoming atmosphere, contributing to positive customer feedback and repeat visits.
- Maintained accurate reservation records and managed seating charts. Ensured cleanliness of entrance area and adherence to health and safety protocols.
- Assisted in training new hosts, sharing best practices for customer service. Resolved guest concerns diplomatically, enhancing overall dining experience and satisfaction.
Education
High School -
Olney High School
Philadelphia03.2016
Skills
- Team Leadership
- Data Analysis
- Customer Engagement
- Process Improvement
- Call Center Operations
- Logistics Management
- Sales Strategy
- Negotiation
- Problem Solving
Languages
English - Highly Proficient, Spanish - Native
Timeline
Juicer
Joe & the Juice
11.2024 - 12.2024
Retailer seller
T-mobile
06.2020 - 10.2024
Assistant manager
Santo Domingo Oeste
11.2018 - 06.2020
Host/hostess
IHOP
02.2018 - 11.2018
High School -
Olney High School
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