Suamy Gonzales
Houston,TX
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Global Parking Operations. Excelled in complaint resolution and call management, boosting service quality by analyzing trends and feedback. Skilled in Microsoft Outlook and consultative sales, adept at translating customer needs into actionable solutions. Achieved significant improvements in customer service metrics. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2
2
years of professional experience
2
2
Certification
Work History
Customer Service Representative
Global Parking Operations
02.2022 - 06.2024
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Associate of Applied Science - Computer Science
Lone Star College System
Spring, TX05.2026
High School Diploma -
Macarthur High School
Houston, TX05.2021
Skills
- Call Management
- Product Knowledge
- Consultative Sales
- Scheduling
- Microsoft Outlook
- Paperwork Processing
- [Language] translation
- Caller Assistance
- Issue Research
- Customer Support
- Call Center Operations
- Complaint resolution
Certification
PSM 1
PSPO 1
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Global Parking Operations
02.2022 - 06.2024
Associate of Applied Science - Computer Science
Lone Star College System
High School Diploma -
Macarthur High School
PSM 1
PSPO 1
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