SUANA RIZVIC
JACKSONVILLE
Summary
Experienced and enthusiastic Consultant with a track record of success across a wide range of industries. Possesses exceptional interpersonal, problem-solving, and analytical skills to provide advice and expertise to client organizations, improving business performance. Experienced in all aspects of operations, strategy, and finance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
AUTO FULFILLMENT CONSULTANT INT.
Ally Financial Inc.
01.2024 - Current
- Developed comprehensive project plans and timelines, ensuring alignment with client objectives and resource allocation tailored to GAP/Aftermarket and Life/Disability Insurance refunds and fees.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients and processes. Teams included: Commercial, Title Support, Asset Recovery, Aftermarket, Payment Research and Bank Reconciliation Team.
- Served as Subject Matter Expert on three teams within the “PIF” call team umbrella-Call Center, Aftermarket parts and titles department.
- Facilitated stakeholder workshops to gather requirements, identify challenges, and drive consensus on solutions.
- Analyzed industry trends and best practices to provide actionable insights for Dealers, GAP Admins and other business personnel.
- Optimized processes by implementing innovative methodologies that improved project delivery timelines and quality standards.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
REAL ESTATE AGENT
Berkshire Hathaway HomeServices Florida Network Realty
04.2021 - Current
PREMIER CST CONSULTANT INT.
Ally Financial Inc.
01.2023 - 01.2024
- Serviced Premier- IRA/Trust Customers.
- Work with efficiency daily to meet call metrics and provide exceptional customer service on every call.
- Handled complex case objectives and communicated with internal departments to provide guidance and care to premier and general customers.
- Handle outgoing email correspondence for premier customers. Worked alongside other team leaders and immediate supervisor to research, document and analyze customer information and provide solutions for in-depth scenarios.
- Mentored junior consultants in best practices for client engagement and project execution methodologies.
- Completed tasks with a sense of urgency while providing accurate information.
- Handled knowledge articles and provide latest information to customers.
- Facilitated workshops to identify process improvements, fostering collaboration among cross-functional teams.
- Led project initiatives, ensuring alignment with business objectives and timely delivery of outcomes.
- Developed comprehensive reports on project progress, providing insights for senior management decision-making.
LEAD OFFICE SPECIALIST
Florida Retina Institute
04.2018 - 04.2021
- Created and coordinated surgery schedules for all doctors in NE FL region.
- Managed relationship between FRI and outpatient surgery centers/all major hospitals in town.
- Collaborate with outside personnel on surgical requirements and scheduling.
- Monitored inventory levels of medical supplies, ensuring timely replenishment
- Supported executive staff, managing calendars, coordinating travel arrangements, and preparing meeting materials as needed.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
- Assisted in the preparation of presentations and reports, employing advanced formatting skills for increased readability and impact.
- Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
- Facilitated clear communication among team members by drafting professional correspondence and distributing memos as required.
- Outlined parts of the surgical plan and communicated to patients.
- Discussed pre and post operative instructions and recovery period and expectations; maintained strict HIPPA confidentiality.
- Proofread and streamlined surgical charts before sending to insurance organizations.
- Educated patients on before and after surgery expectations and procedures.
- Trained new staff on administrative procedures and software applications
- Obtained surgical clearances from Primary Care Physicians and verification prior to surgery.
LEAD SURGERY COORDINATOR
Atlantic Eye Institute, Nicolitz Eye Specialists
10.2015 - 04.2018
- Maintained accurate and organized medical records for optimal retrieval.
- Collaborated with multidisciplinary teams to ensure comprehensive patient care
- Streamlined data entry procedures, enhancing documentation efficiency and accuracy.
- Trained new staff on documentation protocols and electronic health record systems.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Accompanied physicians through day in fast-paced, stressful environments.
- Increased physician productivity by handling administrative tasks such as scheduling appointments and managing patient inquiries.
- Developed strong working relationships with physicians, nurses, and other healthcare professionals through effective communication skills.
- Bolstered overall clinic efficiency by proactively identifying areas for improvement in documentation processes and implementing necessary changes.
- Assisted physicians during procedures by preparing necessary equipment or supplies ensuring smooth workflow in high-pressure situations.
- Improved patient follow-up and treatment plans by ensuring accurate and timely documentation of diagnoses and prescriptions.
- Collaborated with physicians to review and edit medical documents for accuracy and compliance with industry standards.
- Developed and implemented strategies to improve transcription efficiency.
- Collaborated with team members to share knowledge and keep workflow moving smoothly.
BUSINESS OFFICE MANAGER
VK Express Inc.
12.2007 - 10.2015
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements
- Dispatched drives and managed freight verification, bill of lading
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Processed accounts receivable and accounts payable; oversaw daily office operations.
- Facilitated vendor negotiations, securing favorable terms and strengthening supplier relationships.
- Led process improvement initiatives, resulting in enhanced productivity and cost savings across departments.
- Updated reports, managed accounts, and generated reports for company database.
- Resolved financial discrepancies and customer billing issues with timely attention.
Education
Real Estate License - Sales
Florida Real Estate School
Orlando, FL04.2021
High School Diploma -
Anoka Ramsey Community College/ Coon Rapids HS
Anoka, MN05-2005
Skills
- Proficient in time management
- Public relations management
- Strategic communications analysis
- B2C and B2B strategy execution
- Managing confidentiality procedures
- Project leadership
- Customer relationship management
- Analytical thinking
- MS office
- Issue resolution
- Organizational development
- Process improvement
- Research and development
- Management coaching
- Executive support
- Sales strategy
- Market research and analysis
- Business presentation
Accomplishments
- ReThink Council Member at Berkshire Hathaway HomeServices FNR- 40 under 40 in the State of Florida
- Recognized as a Subject Matter Expert at Ally Financial Inc., supporting three critical departments- Call Center, Titles Department, and Aftermarket Product Development. Providing cross-functional leadership and development while serving as a mentor.
Certification
- NorthEast Florida Honor's Society Member, Berkshire Hathaway HomeServices FNR -2021
Languages
Serbian
Native or Bilingual
Timeline
AUTO FULFILLMENT CONSULTANT INT.
Ally Financial Inc.
01.2024 - Current
PREMIER CST CONSULTANT INT.
Ally Financial Inc.
01.2023 - 01.2024
REAL ESTATE AGENT
Berkshire Hathaway HomeServices Florida Network Realty
04.2021 - Current
LEAD OFFICE SPECIALIST
Florida Retina Institute
04.2018 - 04.2021
LEAD SURGERY COORDINATOR
Atlantic Eye Institute, Nicolitz Eye Specialists
10.2015 - 04.2018
BUSINESS OFFICE MANAGER
VK Express Inc.
12.2007 - 10.2015
Real Estate License - Sales
Florida Real Estate School
High School Diploma -
Anoka Ramsey Community College/ Coon Rapids HS
Similar Profiles
Karl SaxeKarl Saxe
Lead Director, Digital Product at Ally Financial, Inc - Ally Credit Card (formerly Fair Square Financial, LLC)Lead Director, Digital Product at Ally Financial, Inc - Ally Credit Card (formerly Fair Square Financial, LLC)
Tina BillingsTina Billings
Account Executive at Ally Financial Inc.Account Executive at Ally Financial Inc.
Kanesha MitchellKanesha Mitchell
Consultant Internal Customer Care at Ally Financial Inc.Consultant Internal Customer Care at Ally Financial Inc.
Michael RosenburgMichael Rosenburg
CBRNE Hazard Modeling Software Instructor at Applied Research Associates Inc.CBRNE Hazard Modeling Software Instructor at Applied Research Associates Inc.
Jannai CheeksJannai Cheeks
Contact Representative at Internal Revenue Service (IRS)Contact Representative at Internal Revenue Service (IRS)