Suanett Villanueva
Tampa,FL
Summary
- Bilingual, enthusiastic Healthcare professional motivated to work with patients, families, and care teams in the most efficient and effective manner. Friendly, adaptable, and collaborative professional able to devise satisfying solutions to complex problems.
- Good interpersonal skills & ability to absorb professional knowledge quickly and proficiently.
- Excellent customer service skills, including the ability to be able to identify and respond appropriately to urgent situations.
- Good problem-solving skills: ability to prioritize workload; pays attention to detail.
- Self-starter, self-motivated.
- Knowledge of Medicare, Medicaid, County, and commercial insurance.
- Insurance verification, billing, and call center experience.
Overview
11
11
years of professional experience
Work History
Health Unit Coordinator
Moffitt Cancer Center
02.2022 - Current
- Coordinate and prioritize tasks, maintaining daily flow of the unit in a complex, rapidly changing environment
- Communicate with staff, families, and other departments utilizing effective communication skills
- Effectively coordinate communications involving incoming calls, pages and nurse call light system
- Coordinate admissions, discharges and transfers of patients and maintains medical records and release of information for continuation of care
- Effectively manage various administrative tasks such as entering patient charges, ordering supplies, and other duties as assigned
- Demonstrate a high level of attention to detail which is critical when dealing with patient care
- Recognize possible issues and acts proactively to avoid a negative impact
- Able to appropriately process the flow and events occurring within the unit.
- Train new staff and float to different units.
Specialty Procedure Scheduler- Radiology
Moffitt Cancer Center
06.2022 - 02.2023
- Scheduled and coordinated patient appointments MRI, X-RAY, Ultrasounds, CT Scans Biopsies, etc
- Communicated with patients in a timely manner
- Obtained open time for additional procedures with other departments
- Other duties as assigned.
Procedure Scheduler/ Practice Coordinator
Gastro Florida
07.2021 - 06.2022
- Scheduled procedures with surgery facilities for Gastroenterologist surgeons including pre-op and post-operative appointments and arranging medical clearances
- Verified benefits and pre-certify requests for surgery for all private insurance patients
- Maintained physicians' calendars coordinating with the scheduling department to block the clinic as needed
- Coordinated daily operations with a physician's office, including patient and physician scheduling, and confirming appointments
- Trained new staff
- Diplomatically resolved customer complaints on a need basis
- Responsible for greeting patients and ensuring patients receive outstanding customer service; promptly greeting patients, staff, and visitors
- Assisted in medical record requests, filing, inventory, and supply ordering
- Scheduled all appointments; obtained accurate demographic registration, insurance information, and copay collection
- Requested and process insurance referrals
- Reconciled daily charges and payments received and prepared daily bank deposits.
Amazon Driver
Amazon
10.2016 - 07.2021
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Patient Relations Coordinator
Florida Hospital Physician Group
07.2013 - 10.2016
- Clerical staff supervisor
- Welcomes patients to the facility; serves as the primary point of contact for patients and visitors
- Comforted patients by answering preliminary non-medical questions, anticipating their anxieties and maintaining the reception area
- Scheduled appointments in person or by phone
- (E-Clinicals, ATHENA)
- Performed patient check-in/check-out procedures
- Prepared and updated staff schedules to ensure adequate staffing coverage in the practice
- Reconciled daily charges and payments received and prepared daily bank deposits.
Education
Timeline
Specialty Procedure Scheduler- Radiology
Moffitt Cancer Center
06.2022 - 02.2023
Health Unit Coordinator
Moffitt Cancer Center
02.2022 - Current
Procedure Scheduler/ Practice Coordinator
Gastro Florida
07.2021 - 06.2022
Amazon Driver
Amazon
10.2016 - 07.2021
Patient Relations Coordinator
Florida Hospital Physician Group
07.2013 - 10.2016
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