Suani Contreras
Brooklyn,NY
Summary
Dynamic professional with a proven track record in operations and customer relations, honed at CBPS and in retail environments. Excelled in employee management and POS systems, enhancing customer satisfaction and streamlining processes. Known for exceptional interpersonal skills and a strategic approach to stock management, significantly improving operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Floor Manager
CBPS
09.2024 - 01.2025
- Oversaw linen management processes to ensure appropriate supply levels were maintained at all times.
- Coordinated with the maintenance department to address repair needs quickly and efficiently.
- Established a strong rapport with guests to create a welcoming atmosphere that encouraged positive reviews.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Sales Associate
Urban Oufitters
09.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate
Claires Stores Inc
05.2023 - 11.2023
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed efficient cash register operations.
Education
Associate of Arts - Business Administration And Management
Guttman Community College
New York, NY01-2023
Skills
- Employee management
- Customer relations
- POS systems
- Policy enforcement
- Operations management
- Stock management
- Sales training
- Interpersonal relations
Certification
- Adobe Certified Expert (ACE) – Adobe Systems Incorporated.
- Six Sigma Certification
Languages
Spanish
Native or Bilingual
Timeline
Floor Manager
CBPS
09.2024 - 01.2025
Sales Associate
Urban Oufitters
09.2023 - 09.2024
Sales Associate
Claires Stores Inc
05.2023 - 11.2023
Associate of Arts - Business Administration And Management
Guttman Community College
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