Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Suanice Norris

Baltimore,MD

Summary

Customer-focused hospitality professional with exceptional communication skills and attention to detail. Seeking a position to provide personalized service to guests in a fast-paced environment and contribute to success within the hospitality industry.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Records Supervisor

Horseshoe Baltimore Casino
10.2017 - Current
  • Oversee auditing, process verification, and reconciliation of daily activities across all departments
  • Streamline auditing processes across departments, ensuring data integrity and compliance with financial regulations
  • Foster interdepartmental cooperation to maintain record integrity, effectively communicating procedural variances and exceptions
  • Train new employees on role-specific duties
  • Completed bi-weekly payroll for employees

Host

Victory Restaurant & Lounge
07.2021 - 05.2023
  • Greeted guest upon arrival, escorted guest for seating, balancing the flow among servers across the restaurant
  • Maintained seating assignment charts and reservations
  • Maintained a clean and organized station and restocked restaurant supplies as needed
  • Answered the phone assisting with inquiries related to operating hours, reservations, special request, etc.
  • Collaborated with servers and kitchen staff to ensure smooth operations
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Records Coordinator

Harrah's Philadelphia Casino & Racetrack
07.2012 - 10.2017
  • Maintained electronic and digital files, ensuring accurate and organized record-keeping
  • Prepared check requests for utilities, taxes, and other payments, streamlining financial processes
  • Retrieved documents for guests and co-workers, enhancing operational efficiency
  • Responded to mail and telephone inquiries about procedures and billing, improving customer satisfaction
  • Filed and stored documents systematically, supporting efficient information retrieval

Education

Associate of Science - Business Administration

Peirce College
Philadelphia, PA
08-2020

Skills

  • Problem solving
  • Attention to detail
  • Customer service
  • Active listening
  • Collaboration
  • Multitasking

Certification

  • 40 Hours Intensive Hands-on Bartending Training, Charm City Bartending Academy - March 2022

Timeline

Host

Victory Restaurant & Lounge
07.2021 - 05.2023

Records Supervisor

Horseshoe Baltimore Casino
10.2017 - Current

Records Coordinator

Harrah's Philadelphia Casino & Racetrack
07.2012 - 10.2017

Associate of Science - Business Administration

Peirce College

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