Suanlimar Gonzalez
Orlando,FL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
8
8
years of professional experience
Work History
Manager
Chiropractic Therapy Center
Orlando, FL
01.2020 - Current
- Monitored staff performance and addressed issues.
- Enforced patient service standards and resolved patient's problems to uphold quality service following established protocols.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees/New staff on additional job positions to maintain coverage of roles, office procedures, insurance processes and medical terminology.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- scheduled interviews for potential candidates. Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Maintained effective communication with patients regarding their treatments and follow-up visits.
- Tracked, organized and counted clinic stock and supplies.
- Oversaw ordering, purchasing and maintenance of office supplies
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Submitted electronic claims to various insurance carriers.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Completed and submitted appeals for denied claims.
- Answered incoming calls regarding billing inquiries from patients and/or providers in a professional manner. And coordinated with attorney/adjuster staff to fulfill requests and resolve issues.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Managed all payments processing, invoicing and collections tasks.
- Received incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted patient's warmly and made them feel welcome.
- Conducted patient intake interviews to collect medical information and insurance details.
Front Desk/ Medical Records Clerk
Central Florida Breast Center, P.A.
Winter Park, FL
02.2019 - 01.2020
- Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
- Performed various administrative tasks as assigned such as filing documents or answering emails from patients or colleagues.
- Scheduled appointments for clients according to their availability.
- Collected co-pay and deductibles from patients requested from healthcare insurance.
- Assisted with the doctor on biopsy's every Tuesday.
- Assisted patients in filling out pre-appointment paperwork via phonecall.
- Processed incoming medical records requests.
- Organized patient charts, gathering medical historys, lab results and consents.
- Pulled patient records and transferred information to appropriate parties and for upcoming appointments.
Medical Biller
Path Medical
Orlando, FL
11.2015 - 02.2019
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Contacted insurance providers to verify correct insurance information.
- Submitted claims with CMS1500 forms to auto insurance company's in a timely manner attached with soap notes and reports.
- Effectively coordinated all communication between patients, billing personnel, insurance carriers and attorneys.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05-2015
Skills
- Fluent in English and Spanish
- Team Leadership
- Microsoft Office/Excel/Powerpoint
- Muli-tasking
- Detail oriented
- Energy Efficiency
- Fast learner
- Staff Training and Development
Timeline
Manager
Chiropractic Therapy Center
01.2020 - Current
Front Desk/ Medical Records Clerk
Central Florida Breast Center, P.A.
02.2019 - 01.2020
Medical Biller
Path Medical
11.2015 - 02.2019
High School Diploma -
Cypress Creek High School
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