Family
Suann Spear, AIC, LUTCF
Insurance Adjusting
Kearney,Mo
Summary
Twenty-one years experience inspecting and evaluating Homeowners Property Claims & Automobile Property Damage. Proficiency and extensive experience using Xactimate software. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Eight years as a Shelter Insurance Agent, managing and growing my agency by writing quality business and gaining new prospects through referrals and consistent marketing efforts. Excellence in retaining clients by consistently providing exceptional customer service and availability.
Overview
29
29
years of professional experience
1
1
Certificate
1
1
Florida Department of Financial Services- Non Resident-ALL Lines
1
1
National Association of Insurance & Financial Advisor, Life Unde
1
1
Oklahoma, non-resident Adjuster, 2015-curre
1
1
HAAG Certified Inspector- Residential Roofs, 09/20/2019
1
1
XACTIMATE
1
1
Flood Certification
1
1
California Evaluating Earthquake Damage Certification, March 22,
1
1
CoreLogic, Symbility Mobile
Work History
Senior Property Insurance Claims Adjuster
Shelter Insurance Companies
04.2024 - Current
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Conducted thorough site inspections to accurately assess property damage for accurate payouts.
- Attended industry conferences to stay current on trends, legislation, and emerging technologies impacting the insurance field.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Documented information gathered in field and uploaded data to company database for efficient processing using Corelogic, Symbility Claims Connect and Mobile.
Field Property Claim Adjuster
Allstate Insurance Company
09.2019 - 07.2023
- Dynamic Claims Adjuster providing excellence in customer service. Ability to properly evaluate, investigate and resolve claims quickly in accordance with company and regulatory guidelines. Consistent execution of best claim practices and commitment of strong work ethic, integrity and ethical handling of claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Trained other claims staff members on proper handling and evaluation of property damage claims.
- Documented information gathered in field and uploaded data to company database for efficient processing using XACTIMATE.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Provide superior level of customer service to insureds, claimants, TPA, public adjusters, contractors and all parties involved in claim.
- Thoroughly review claim photos, documents and notes.
- Verifying Coverage, Policy, Insured Persons, Endorsements and Property
Field Homeowners Claims Adjuster
Liberty Mutual Insurance
09.2017 - 08.2019
- Assist overflow claims in other states and during high volume claim seasons throughout country
- Communicate and negotiate with contractors, vendors, 1st and 3rd insureds and claimants.
- Improved customer satisfaction by efficiently managing homeowner claims and providing timely resolutions.
- Reduced claim processing time with thorough investigations and prompt communication with clients.
- Collaborated with contractors to expedite repairs, ensuring client satisfaction and timely claim resolution.
- Managed high volume of claims simultaneously, prioritizing tasks effectively to meet deadlines and maintain customer satisfaction.
Field Homeowners Claim Adjuster
CSAA Insurance Group
01.2012 - 09.2017
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
- Leveraged strong negotiation skills to resolve claim disputes, resulting in favorable settlements for both company and policyholders.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Collaborated with legal teams to represent company in litigation cases, leading to favorable outcomes in complex claim disputes.
- Conducted on-site field inspections to assess damages firsthand, allowing for more accurate estimates and informed decision-making regarding repair costs or total loss assessments.
Insurance Agent
Shelter Insurance Company
12.2004 - 09.2011
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Collaborated with underwriters to assess risk and determine appropriate coverage options for clients.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Educated clients on importance of adequate insurance coverage, fostering trust and loyalty among existing client base.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Established solid reputation within community as knowledgeable and reliable resource for all things insurance related.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating commitment to exceptional service.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
Sr. Claims Adjuster, SIU-Special Investigative Unit
State Farm Insurance Companies
04.1996 - 11.2004
- Investigate, process, and settle first/third party claims that need additional investigation to determine validity.
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
- Expedited claims settlements with successful negotiation strategies and effective communication skills.
- Optimized workload management, prioritizing time-sensitive cases to ensure timely resolutions for clients.
- Managed diverse caseload of property and casualty claims while maintaining strict adherence to state regulations and internal guidelines.
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout entire claims process.
- Interviewed claimants and witnesses to gather factual information.
- Consulted police and hospital records when needed.
- Substantiated legitimate claims and denied unjustified claims.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Education
Bachelor of Science Degree Business Management - Business Administration And Management
William Woods University
Fulton, MO05.1999
Skills
- Insurance Policy Coverage Knowledge
- Property Damage Assessment
- Time Management
- Empathy and Compassion
- Multitasking Abilities
- Customer Service
- Risk Assessment
- Conflict Resolution
- Computer Proficiency
- Attention to Detail
- Problem Solving
- Policy Interpretation
- Claims Investigation
- File and Record Management
- Highly Motivated
Certification
- Arizona, Property, Casualty, Life, Health, 2011, 2020
- National Association of Insurance & Financial Advisor, Life Underwriter Training Council Fellow, March 2008
- Florida Department of Financial Services, Non Resident Insurance License, All Lines, Issue Date 11/10/2017
- Oklahoma, non-resident Adjuster, 2015-current
- HAAG Certified Inspector- Residential Roofs, 09/20/2019
- XACTIMATE
- Flood Certification
- California Evaluating Earthquake Damage Certification, March 22, 2017
- Associate in Claims, AIC, The Institutes, January 2025
Timeline
Senior Property Insurance Claims Adjuster
Shelter Insurance Companies
04.2024 - Current
Field Property Claim Adjuster
Allstate Insurance Company
09.2019 - 07.2023
Field Homeowners Claims Adjuster
Liberty Mutual Insurance
09.2017 - 08.2019
Field Homeowners Claim Adjuster
CSAA Insurance Group
01.2012 - 09.2017
Insurance Agent
Shelter Insurance Company
12.2004 - 09.2011
Sr. Claims Adjuster, SIU-Special Investigative Unit
State Farm Insurance Companies
04.1996 - 11.2004
Bachelor of Science Degree Business Management - Business Administration And Management
William Woods University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
References
References and Cover Letter available upon request.
Designations
Life Underwriters Training Council Fellow (LUTCF)
Associate in Claims, AIC
Awards
- 2020, Allstate, Golden Compass Award, excellence in customer service, 100% positive survey returns
- Fall 2018, Liberty Mutual, #1 Customer Service Excellence Award
- Winter 2018, Liberty Mutual, #1 Customer Service Excellence Award
- Spring 2019, Liberty Mutual, #1 Customer Service Excellence Award
References
References and Cover Letter available upon request.
Interests
Reading
Travel
Investments
References
References and Cover Letter available upon request.
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