Summary
Overview
Work History
Education
Skills
Timeline
Generic

Suanna C Alton

Fort Smith,AR

Summary

Customer and Food Service Leader with over four years of experience in various settings, including hotels, cafés, and other franchise / corporations. Skilled in customer service, food safety, and staff supervision. Proven ability to increase sales, reduce costs, improve customer satisfaction and customer retention.

Overview

9
9
years of professional experience

Work History

Server

Red Lobster
02.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Server

Bricktown Brewery
04.2024 - 11.2024
  • Providing quality service to each guest in a quick and effective manner, addressing any questions customers have while expanding my knowledge further for future needs and wants. Staying attentive to all customers throughout the time of delivering food, pre bussing tables, taking and counting all transactions, as well as emphasizing safety at all corners.

Barista

Starbucks (Compass Group)
12.2023 - 05.2024
  • Provided all drinks efficiently with smooth communications, and fast hands. Maintained espresso machines cleanliness and kept products up to date/stock, safe and securely.

Food Service Associate

Intel (Compass Group)
06.2023 - 11.2023
  • Maintained food areas with a focus on cleanliness, efficiency and implemented safety regulations with streamlined logs and daily task lists which has reduced food waste by 15%.

Customer Service Representative

Black Hills Energy
09.2021 - 05.2022
  • Provided assistance to customers from seven different states with billing issues and regulations. Increased customer satisfaction by 25% by arranging various services to ensure customers had protection and payment plans.

Dining Hall Prep Cook

University of Arkansas
02.2021 - 09.2021
  • Demonstrated culinary skills and work ethic by developing fun recipes for strict dietary needs, such as gluten-free, allergen-free, and dairy-free.

Bistro Attendant/ Barista/ Front desk

Courtyard by Marriot
06.2019 - 11.2020
  • Mastered the art of lattes, cappuccinos, americanos, and other specialty drinks to all customers’ preferences setting a standard with excellent customer service leading to an increase of repeat customers by 20%.

Baker/ Decorator/ Wrapper/Café Opener

Sam’s Club
08.2016 - 08.2019
  • Managed a four-position department, decorated cakes with borders, roses, and writing. Baking and packaging cooled breads, decorated pastries and protecting the quality with safe handling, and fantastic hygiene standards.

Education

Diploma -

North Side High School
Fort Smith, AR

Skills

  • Decision Making
  • Organization
  • Computer Skills
  • Serving
  • Adaptability
  • Communication
  • Digital / Social Media
  • Team Player
  • Time Management
  • Initiative
  • Budget Management
  • Problem Solving
  • Catering
  • Barista
  • Customer Service
  • Baking

Timeline

Server

Red Lobster
02.2025 - Current

Server

Bricktown Brewery
04.2024 - 11.2024

Barista

Starbucks (Compass Group)
12.2023 - 05.2024

Food Service Associate

Intel (Compass Group)
06.2023 - 11.2023

Customer Service Representative

Black Hills Energy
09.2021 - 05.2022

Dining Hall Prep Cook

University of Arkansas
02.2021 - 09.2021

Bistro Attendant/ Barista/ Front desk

Courtyard by Marriot
06.2019 - 11.2020

Baker/ Decorator/ Wrapper/Café Opener

Sam’s Club
08.2016 - 08.2019

Diploma -

North Side High School

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