Suanne Amani
Summary
Experienced administrative support team member with a strong background in office environments. Dedicated to supporting efficient business operations by handling routine needs, managing special projects, event planning, and travel arrangements. Committed to enhancing team efficiency and fostering positive business relations.
Overview
17
17
years of professional experience
Work History
EDUCATION AIDE III - CREDIT RECOVERY
SALADO INDEPENDENT SCHOOL DISTRICT
08.2024 - Current
- Provide one-on-one tutoring sessions for struggling students to improve their understanding of challenging concepts or assignments.
- Manage classroom behavior effectively by establishing clear expectations and consequences, promoting a respectful learning environment.
- Monitor student progress and intervening when students are off track.
- Create an inclusive classroom atmosphere where all learners feel valued, respected, and capable of achieving academic success.
- Boost students' confidence and motivation through consistent encouragement and positive reinforcement.
- Help students troubleshoot technical issues.
OFFICE MANAGER/ADMINISTRATIVE ASSISTANT
SALADO INDEPENDENT SCHOOL DISTRICT
11.2021 - 06.2024
- Interacted in a professional manner when dealing with building staff, students, clients, guests, and supervisors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Enhanced director's productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served the needs of the Transportation in purchasing, invoice processing, and being the primary contact person when the Transportation Director is not accessible during the day
- Responsible for monitoring morning and afternoon radio transmissions to support drivers on the road and be the communication link between parents, the schools, and the drivers
- Responsible for the work and routing and activity software (Transact) monitoring, reviewing and following up with the bus change requests and outgoing trips and vehicle scheduling.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
MORTGAGE LOAN PROCESSOR
CORNERSTONE HOME LENDING
08.2020 - 05.2021
- Communicate with borrowers, builders, title companies, and realtors, to expedite the mortgage process
- Collect, review, and verify documents required to successfully close an investment
- Order preliminary title reports, review, and perform curative work to clear all for title issues
- Ensure all 'clear to close' conditions have been met before moving an application into closing
- Manage a pipeline of applications in a timely and accurate manner
- Facilitate payoffs and collect all documentation needed prior to closing
- Work with cross-functional teams, account managers, underwriters, and closers to successfully bring an application to close.
EDUCATIONAL AIDE III
SALADO INDEPENDENT SCHOOL DISTRICT
08.2019 - 08.2020
- Help teachers provide for instructional needs of students with disabilities in the regular classroom setting
- Assist in implementation of classroom programs, including self-help, behavior management and instruction programs
- Work under general supervision of a certified teacher
- Communicate professionally and effectively with students, administrators, teachers and other school staff
- Take on additional assigned responsibilities in the temporary absence of the teacher from the classroom
- Assist teachers in supervising students throughout the scheduled workday, including before and after school hours, during transitions and recreational activities, for restroom breaks, and at mealtime.
LOAN OFFICER ASSISTANT
FAIRWAY INDEPENDENT MORTGAGE
06.2016 - 08.2019
- Handle a high volume of incoming calls and emails from both clients and mortgage bank representatives
- Maintain effective communication with all necessary parties involved in a new loan application; from the customer, loan officer, processor, and lender to ensure a positive application experience
- Work with various internal departments as well as external organizations to obtain processing related documentation; or obtain necessary information needed to complete an application, including, but not limited to: IRS Transcripts, Title Reports, Setting up Escrow, Homeowner's Insurance, Ordering Appraisals
- Monitor all incoming loan conditions via email, fax or mail
- Supervise the administrative office and coordinate meetings with clients
- Assisted clients with transactions and communicated status of home loans, thereby building a strong base of referral business due to the delivery of excellent service.
HUMAN RESOURCES ASSISTANT III
THE UNIVERSITY OF TEXAS
06.2015 - 06.2016
- Source, recruit, interview, and select quality employees to staff various positions
- Create, modify, and end assignments using HRMS
- Manage all recruiting efforts, including job postings, interviews, and on-boarding, file management, and satellite benefits management
- Create new positions as needed, going through proper channels for approval, and reviewing applicants for requirements needed for specific positions
- Process assignments and compiled hiring packets for all Research Associates, Research Engineering/Scientist Associates, Postdoctoral Fellows, Research Fellows, support staff, and other permanent positions
- Coordinate all new hire paperwork, to include federal and state required documentation
- Assist the Accounting department with account and payroll information, and processing/tracking student assignments and tuition payments through FRMS
- Assist in processing visa paperwork for international employees and communicated between business offices regarding visa preparation and submission
- Serve as the secondary point of contact with the University of Texas business offices including; Human Resources, Payroll, International Office, Benefits Office, Information Technology Services, Dean's Office and the Office of the Provost
- Manage all records retention requests for HR files, and oversee HR operations in the absence of the HR Manager
- Provide leave management assistance for employees on leave of absence, leave without pay, and other leave requests
- Process all University time-sheets and leave management documents for the unit, using DEFINE
- Serve as the final signer for time sheets, review, approve, modify, all time sheet documents for 230 employees
- Prepare overtime hours report and submit to AD, twice a month.
HR LIAISON
TEXAS A&M UNIVERSITY
08.2012 - 12.2013
- Coordinator promoted to oversee and direct day-to-day operations in the office of Academic Affairs
- Streamlined various organizational and record-keeping methods to ensure optimal productivity and efficiency
- Handled all incoming communication via phone, email, and in-person visits, effectively directing people to the appropriate department and employee
- Drafted correspondence, arranged travel, and managed various projects to further department efforts
- Orchestrated hiring efforts, which included reviewing resumes, participating in hiring committees, interviewing candidates, checking references, recommending candidates to the hiring manager, and implementing new employees in the payroll system
- Served as a valuable resource to employees and job applicants by understanding and explaining basic company personnel policies, benefits, and procedures
- Developed and implemented training programs and workshops to educate staff on documentation collection, account reconciliation, budget maintenance, and travel document management
- Demonstrated ability to manage multiple projects simultaneously, with consistent deadline adherence and high-quality work performance.
STUDENT ACCOUNT ASSOCIATE
TEXAS A&M UNIVERSITY
03.2009 - 08.2012
- Associate recruited to manage students' financial accounts
- Reconciled new institutional loans and advances with financial aid, processed deferment and forbearance requests, verified new loans and advances for each term; uploaded borrower information to campus partners, and posted various transactions to appropriate software
- Prepared and proofread correspondence, forms, and various other documents such as memos, purchase vouchers, and student bills
- Maintained and scanned records, files, and third-party billing letters as needed to include secure department files.
OFFICE MANAGER
STARLIGHT APARTMENTS
12.2007 - 03.2009
- Office manager charged with scheduling maintenance repairs, issuing payments for services rendered, filing and maintaining invoices, and managing tenant contracts and records
- Controlled petty cash drawer and budget on contract jobs, reconciled bank statements, and received monthly payments from tenants
- Showed apartments to interested clients, and answered any questions they had utilizing exceptional communication skills.
HR LIAISON
COMBAT SUPPORT ASSOCIATES
06.2007 - 02.2009
- Liaison responsible for orchestrating and completing various HR-related procedures for multiple companies
- Calculated vacation hours, managed time-sheets, collected and retained employee records, and prepared employee badge applications
- Served as a valuable resource for employees and colleagues regarding company policies, procedures, and benefits
- Led new hire on-boarding, completed HR paperwork for new employees, facilitated new hire orientation sessions, and prepared orientation packages
- Advocated for staff members, helping to identify and resolve conflicts.
- Created and tracked attendance using Excel, easing the task of completing daily status reports.
- Coordinated company-wide events such as holiday parties or team-building retreats, boosting morale among staff members.
- Fostered a positive work environment through open communication channels and regular team-building activities.
- Improved employee retention rates by conducting exit interviews and developing targeted strategies to address concerns.
Education
Paraprofessional Certification -
Texas State Board for Educator Certification
Austin, TX08.2019
Bachelor of Science - Business Management/Human Resources -
University of Phoenix
Austin, TX12.2014
Skills
- Multi-Tasking
- Deadline Adherence
- Staff Training & Development
- Hiring Processes
- Reimbursements
- Office Management
- Organizational Skills
- Clear oral/written communication
- Scheduling and calendar management
- Relationship Building
- Staff Management
- Staff hiring
Timeline
EDUCATION AIDE III - CREDIT RECOVERY
SALADO INDEPENDENT SCHOOL DISTRICT
08.2024 - Current
OFFICE MANAGER/ADMINISTRATIVE ASSISTANT
SALADO INDEPENDENT SCHOOL DISTRICT
11.2021 - 06.2024
MORTGAGE LOAN PROCESSOR
CORNERSTONE HOME LENDING
08.2020 - 05.2021
EDUCATIONAL AIDE III
SALADO INDEPENDENT SCHOOL DISTRICT
08.2019 - 08.2020
LOAN OFFICER ASSISTANT
FAIRWAY INDEPENDENT MORTGAGE
06.2016 - 08.2019
HUMAN RESOURCES ASSISTANT III
THE UNIVERSITY OF TEXAS
06.2015 - 06.2016
HR LIAISON
TEXAS A&M UNIVERSITY
08.2012 - 12.2013
STUDENT ACCOUNT ASSOCIATE
TEXAS A&M UNIVERSITY
03.2009 - 08.2012
OFFICE MANAGER
STARLIGHT APARTMENTS
12.2007 - 03.2009
HR LIAISON
COMBAT SUPPORT ASSOCIATES
06.2007 - 02.2009
Bachelor of Science - Business Management/Human Resources -
University of Phoenix
Paraprofessional Certification -
Texas State Board for Educator Certification
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