Suanne Strickland
Cumming,GA
Summary
Results-driven manager with a proven track record in team leadership and customer service excellence. Skilled in developing promotional strategies and optimizing operational efficiency to drive engagement and sales.
Overview
9
9
years of professional experience
Work History
IMarket Manager
Ingles Markets Inc
Cornelia, GA
06.2016 - 08.2018
- Developed and implemented promotional strategies to enhance brand visibility and customer engagement.
- Managed product inventory levels to ensure optimal stock availability and reduce waste.
- Oversaw recruitment and training of new team members. Integrated new employees into payroll onboarding system. Developed and implemented weekly work schedules to optimize staffing.
- Oversaw cash register operations and bookkeeping processes to maintain accurate financial records. Managed gas pump maintenance and inventory stocking to ensure optimal product availability. Coordinated inventory rotation and performed comprehensive inventory assessments quarterly.
- Facilitated effective communication between customers and higher management to enhance service quality.
Assistant Store Manager
Ingles Markets Inc
Cleveland, GA
11.2015 - 06.2016
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on customer service excellence and operational standards.
- Managed inventory levels, facilitating timely restocking and minimizing shrinkage.
- Collaborated with management to develop promotional strategies that increased sales performance.
Co-Manager
Ingles Markets Inc
Cumming, GA
05.2014 - 11.2015
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on best practices for inventory management and customer service.
- Implemented sales strategies that enhanced product visibility and increased customer engagement.
- Coordinated with department managers to streamline processes and improve operational efficiency.
Grocery Manager
Ingles Markets Inc
Cleveland, GA
08.2013 - 05.2014
- Led daily operations to ensure optimal inventory management and product availability.
- Trained and mentored staff on customer service excellence and operational best practices.
- Implemented process improvements that enhanced overall store efficiency and reduced waste.
- Analyzed sales data to forecast demand and adjust stock levels accordingly.
Customer Service Manager
Ingles Markets Inc
Cleveland, GA
07.2011 - 08.2013
- Led customer service team to enhance satisfaction and resolve conflicts efficiently.
- Developed training programs to improve staff performance and knowledge retention.
- Implemented process improvements to streamline operations and reduce response times.
- Analyzed customer feedback to identify trends and drive service enhancements.
Scanning Coordiantor
Ingles Markets Inc
Cleveland, GA
07.2009 - 07.2011
- Streamlined communication between departments to enhance operational effectiveness
- Enhanced inventory accuracy by diligently scanning and updating product information in the system.
- Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
- Increased productivity by efficiently managing time and prioritizing daily tasks as a Scanning Coordinator.
- Assisted customers with locating products or answering questions regarding pricing, contributing to a positive shopping experience.
- Developed strong working relationships with vendors to ensure timely delivery of merchandise, optimizing stock levels at all times.
Education
License To Sell Real Estate in Georgia -
Atlanta School of Real Estate
Atlanta, GAHigh School Diploma -
Shamrock High School
Decatur, GA03-1979
Skills
- Team leadership
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Time management
- Decision-making
- Customer service
- Shift scheduling
- Performance evaluations
Timeline
IMarket Manager
Ingles Markets Inc
06.2016 - 08.2018
Assistant Store Manager
Ingles Markets Inc
11.2015 - 06.2016
Co-Manager
Ingles Markets Inc
05.2014 - 11.2015
Grocery Manager
Ingles Markets Inc
08.2013 - 05.2014
Customer Service Manager
Ingles Markets Inc
07.2011 - 08.2013
Scanning Coordiantor
Ingles Markets Inc
07.2009 - 07.2011
License To Sell Real Estate in Georgia -
Atlanta School of Real Estate
High School Diploma -
Shamrock High School