Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Suany Mendoza

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

KFC Taco Bell
01.2021 - 01.2024
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.

Packer

OSI
10.2022 - 08.2023
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Improved team collaboration through effective communication and coordination with coworkers.

Team Member

La Michocana
08.2020 - 12.2020
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Education

No Degree -

West Chicago Community High School
West Chicago, IL
05.2024

Skills

  • Staff Development
  • Quality Assurance
  • Mentoring and Coaching
  • Accurate Money Handling
  • Team Development
  • Bilingual
  • Opening and Closing Procedures
  • Problem-solving abilities
  • Effective communication
  • Attention to detail

Languages

Spanish
Native or Bilingual

Certification

ServSafe National Restaurant Association Certification

Timeline

Packer

OSI
10.2022 - 08.2023

Shift Manager

KFC Taco Bell
01.2021 - 01.2024

Team Member

La Michocana
08.2020 - 12.2020

No Degree -

West Chicago Community High School

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Suany Mendoza