Suave Suchowian
Plainfield,IL
Summary
Highly driven, customer-oriented Director of Fleet Services with 30 years of broad experience, including shop management, team leadership, repair estimates, inventory control, invoicing, database management, and vendor negotiations. Recognized for exemplary customer service, and team collaboration.
Overview
17
17
years of professional experience
Work History
Diretor of Fleet Services
Truck Service Point
Bolingbrook, Illinois
09.2024 - Current
- Promoted to Director of Fleet Services.
- Prepared presentations for board meetings summarizing key developments within the company.
- Promoted from Truck Shop Manager.
- Managed annual budgeting process, including forecasting and financial planning.
- Oversees the day-to-day operations of the truck shop, trailer shop, and mobile techs.
- Reviewing all repair orders and invoices.
- Preparing invoices for all customers.
- Implemented campaigns and promotions to help with developing goods and services.
- Assessed employee performance against established benchmarks or targets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Currently working with TMT (Trimble) software.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with senior leadership to set long-term objectives for the company.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Managed crisis situations to minimize impact on operations and reputation.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Cultivated relationships with stakeholders to secure support and funding for key initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Truck Shop Manger
Truck Service Point
Bolingbrook, Illinois
10.2023 - 09.2024
- Promoted to Director of Fleet Services
- Collaborated with HR to recruit, hire, and onboard new staff members.
- Analyzed sales data to identify trends in consumer behavior.
- Instituted a comprehensive maintenance schedule, ensuring all equipment operated optimally.
- Conducted regular staff meetings to communicate goals and solicit feedback.
- Resolved customer complaints promptly and professionally.
- Monitored staff performance and provided feedback and guidance as necessary.
- Managed relationships with external vendors and service providers.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared detailed reports on shop performance for senior management review.
- Supervised a team of 15 employees, providing training and performance evaluations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Scheduled staff shifts according to business needs.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Resolved customer complaints with professionalism, preserving the shop's reputation.
General Manager
Ted's Truck Body & Trailer Service
Chicago, IL
03.2015 - 10.2023
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created employee work schedules to keep shifts properly staffed.
- Created written estimates and obtained customer consent to proceed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Created standard operating procedures for all service functions.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Created detailed reports on service activities for senior management review.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Adhered to customer service standards to foster satisfaction and retention.
- Ensured compliance with applicable laws and regulations related to services provided.
- Guided department employees on changes from management.
- Reviewed customer billing statements for accuracy prior to release.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
Shop/Service Manager
Fleet Body and Fabricators
Shorewood, IL
07.2010 - 03.2015
- Managed and supervised service technicians, ensuring timely completion of all repairs.
- Maintained records of completed jobs for future reference or warranty purposes.
- Scheduled work orders and managed workflow to maximize efficiency.
- Ensured safety protocols were followed at all times.
- Coordinated with vendors to purchase parts, tools, and supplies as needed.
- Regularly engaged with customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Logged services performed in service ticket system.
- Maintained accurate records of service calls, repairs, and parts used.
Fleet /Shop Manager
Knight Transportation
Joliet, IL
07.2008 - 07.2010
- Maintained fleet of 81 vehicles, including scheduling preventative maintenance and repairs to ensure operations meet state and federal compliance.
- Improved shop, fleet performance and per mile budgets to be ranked number one in the in the country for the company.
- Implemented procedures for processing warranty claims efficiently.
- Compiled weekly and monthly reports on warranty performance metrics for senior management review.
- Supervised employees schedules to provide optimal productivity in job tasks and duties while maintaining proper staffing.
- Identified issues with work vehicles and put in maintenance requests with terminal manager.
- Communicated with upper management and drivers to build lasting relationships.
- Managed inventory levels of spare parts used in maintenance activities.
- Provided guidance on proper use of equipment; ensured that employees were trained in safe operating procedures.
- Implemented best practices for tire wear conservation across the fleet.
- Minimized expense spending by procuring equipment inventory with optimal cost savings.
- Prepared weekly report summarizing key performance indicators for senior management review.
Skills
- Communication
- Bilingual - Polish
- Organizational
- Self Management
- Budget Control
- Estimating and Quoting
- Leadership
- Problem-solving
- Teamwork
- Interpersonal
- Strong work ethic
- Open-mindness
- Learning/Adaptability
- Skilled Negotiator
- Operations Management
- Shop Management
- Fleet Management
Timeline
Diretor of Fleet Services
Truck Service Point
09.2024 - Current
Truck Shop Manger
Truck Service Point
10.2023 - 09.2024
General Manager
Ted's Truck Body & Trailer Service
03.2015 - 10.2023
Shop/Service Manager
Fleet Body and Fabricators
07.2010 - 03.2015
Fleet /Shop Manager
Knight Transportation
07.2008 - 07.2010
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