Suay Marquez
Miami,FL
Summary
Dynamic sales professional with a proven track record at Clearpath, adept in relationship building and customer engagement. Excelled in implementing sales strategies and negotiation, boosting customer satisfaction and loyalty. Skilled in complaint handling and needs analysis, driving sales growth through effective customer care and sales process optimization.
Overview
6
6
years of professional experience
Work History
Salesperson
Clearpath
04.2024 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Logged reports, expenses, receipts, and sales in company database.
- Implemented effective sales strategies to maximize revenue generation.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Utilized CRM software to manage contacts, track progress, and analyze performance metrics.
Server Manager
Smith & Wollensky
03.2022 - 04.2024
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
Bartender Shift Manager
LVL2
07.2018 - 02.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Associate In Physical Therapy - Massage Therapy
La Belle Beauty Academy
Miami, FLSkills
- Customer care
- Relationship Building
- Customer Relationship Building
- Customer Engagement
- Sales process
- Sales strategy development
- Negotiation
- Objection handling
- Product description
- Complaint Handling
- Cold-calling
- Closing Techniques
- Needs analysis
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Salesperson
Clearpath
04.2024 - Current
Server Manager
Smith & Wollensky
03.2022 - 04.2024
Bartender Shift Manager
LVL2
07.2018 - 02.2020
Associate In Physical Therapy - Massage Therapy
La Belle Beauty Academy