Summary
Overview
Work History
Skills
Timeline
Generic

Subaiqa Mehar

Queens,NY

Summary

Proven professional with extensive experience at Swissport International Inc, adept in airline reservation systems and demonstrating exceptional empathy and patience. Excelled in enhancing customer satisfaction through efficient problem-solving and superior service delivery. Skilled in data entry and confidentiality, ensuring seamless operations and team collaboration. Personable and attentive with strong interpersonal skills and positive attitude. Familiar with booking systems and customer service, possessing excellent organizational and problem-solving abilities.

Overview

1
1
year of professional experience

Work History

Ticketing Agent Emirates Airline

Swissport International Inc, JFK Airport
04.2016 - 07.2016
  • Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
  • Sold, printed, and issued tickets to guests.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Reviewed tickets, identification, and passports to verify traveler identity.
  • Directed passengers to correct airport terminal locations.
  • Checked baggage at gate and loaded onto ramp.
  • Facilitated smooth boarding processes by verifying passenger documentation prior to departure timeframes accurately.
  • Collaborated with colleagues to maintain a consistently high level of service across all departments.

Admin Assistant, Baggage Claim Department Emirates

Swissport International Inc, JFK Airport
04.2016 - 06.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Proactively identified potential problems or errors in the baggage handling process, taking corrective action when necessary.
  • Collaborated with team members to ensure efficient transfer of luggage between flights.
  • Maintained clear communication with colleagues, supervisors, and airline staff to coordinate seamless baggage services.
  • Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.

Office Receptionist

A&Z Audio Studio Inc
12.2015 - 04.2016
  • Demonstrated strong multitasking skills by handling multiple phone lines while assisting walk-in clients simultaneously.
  • Consistently provided exceptional customer service by addressing inquiries professionally and resolving issues efficiently.
  • Increased office productivity by maintaining inventory of essential supplies and placing orders when needed.
  • Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Skills

    Airline Reservation Systems

    Empathy and patience

    Basic computer skills

    Passport reviews

    Complaint Handling

    Check-in procedures

    Information assistance

    Booking issues

    Ticketing software knowledge

    Customer Service

    Problem-Solving

    Attention to Detail

    Problem-solving abilities

    Organizational Skills

    Team Collaboration

    Data Entry

    Telephone reception

    Baggage Handling Procedures

    Confidentiality

Timeline

Ticketing Agent Emirates Airline

Swissport International Inc, JFK Airport
04.2016 - 07.2016

Admin Assistant, Baggage Claim Department Emirates

Swissport International Inc, JFK Airport
04.2016 - 06.2016

Office Receptionist

A&Z Audio Studio Inc
12.2015 - 04.2016

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Subaiqa Mehar