Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Subash Rajan

Summary

Result-oriented professional with over 25+ years of rich and extensive global experience in IT infrastructure management, ITIL-based service delivery, project/program management, and architecture.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Sr. Specialist– Cloud & Infra Services

LTI Mindtree Ltd.
08.2019 - Current
  • Growth Path:
  • Aug’19 - Feb’21: Public Cloud Services Delivery for US/Europe clients from Shared Services Centre (Bengaluru)
  • Feb’21 - Dec’21: Infra Delivery Management for Injazat Data System’s client (Mubadala Investment Company) from Offshore (Chennai)
  • Dec’21 - Jun’22: Infra Delivery Management for UAE-based clients (Govt
  • Agencies) through IT Services Partnership with Injazat Data Systems- Employment VISA Provider: TASC Labor Services LLC (UAE)
  • Sep’22 – Jun’23: Infra Delivery Management for US-based client from Offshore (Chennai)
  • Aug’23 – Till Date: Delivery Excellence Team Consultant for Cloud & Infra – Transformation Projects, primarily responsible for Governance, Risks and Compliance throughout the Project lifecycle
  • Key Result Areas:
  • Defining service standards and guidelines, a governance structure that works as a benchmark for excellent service delivery for multiple global clients by leading teams of infrastructure technology specialists
  • Developing mechanism for transition for global clients using a robust shared services model; establishing the framework of transformation, transition and delivery model
  • Driving monthly service reviews & evolution forums with clients & leadership, integration with project counterparts including proactive problem management, daily change calls, incident management
  • Establishing standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs
  • Creating technical design documentation & implementation strategies towards addressing single points of failure in IT services used in the delivery of core business applications
  • Working as Core Project Contributor for multiple IT infrastructure project deployments like Data Center Migration, Cloud Transformation, call to action for incident tickets & service requests
  • Leading the IT Orientation Program to new joiners to understand the organization’s IT policies & procedures including do’s & don’ts and activating them to start
  • Understanding business processes, studying and analysing workflow to design solutions (As-Is, To-Be and Solutioning / Freezing), also preparing requirement & testing documents and conducting GAP analysis
  • Identifying opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources, including staffing, sourcing, purchasing, and in-house development
  • Facilitating the sessions with Subject Matter Experts/Business Owner and understanding & mapping the business process/requirements & documenting the Business Requirements/concern(s) and pain areas
  • Creating IT-related policies, procedures and SOP for each and every activity that mandates governance & compliance
  • Following ITIL best practices, organization policies and procedures for best IT Assistance, adhering to Organization’s Delivery Excellence standards

Solutions Architect

UST Global
11.2018 - 03.2019
  • Service Innovation Division: AWS Cloud Infrastructure Management / DevOps / DevSecOps Product Development

Associate

JPMorgan Chase & Co.
11.2017 - 07.2018
  • Leading Application Support Team:40 plus Global Identity & Access Management Applications (GIAM Operations Division)

Tech Manager- Infrastructure Operations Management

Tech Mahindra Ltd.
02.2017 - 10.2017
  • Client: Vodafone India Pvt
  • Ltd
  • And Mobistar Orange, Belgium

Sr. Manager- Tech Support

HCL INSYS PTE Ltd.
09.2014 - 12.2016
  • Company Overview: Singapore (Subsidiary of HCL Infosystems Ltd.)
  • Command Centre and Govt
  • Data Centre Operations Management for Govt
  • Agencies (Singapore)

Sr. Manager –Tech Support

HCL Services Ltd.
01.2013 - 09.2014
  • Company Overview: Bengaluru (Subsidiary of HCL Infosystems Ltd.)
  • CSI Programs for IMS Accounts in India, leading Centralized Technical Support group for multiple accounts, Technical/Process Audits, Process re-engineering and Automation initiatives

Lead Consultant

WIPRO Technologies
01.2004 - 01.2013
  • Multiple Roles for UK/APAC Clients which includes Solution Architecture, IT Operations Management, Technical Implementations, Project Management and so on

Systems Engineer

MphasiS BFL Ltd.
07.2003 - 01.2004
  • Remote Support for UNIX Infrastructure - client FedEx EMEA, Belgium

Systems Administrator

Network Solutions Ltd.
11.2000 - 07.2003
  • In-house Support for UNIX Infrastructure - client Misys International Financial Systems, Bengaluru

Customer Support Engineer

HCL Infosystems Ltd.
06.1997 - 11.2000
  • Hardware Break Fix, new installation & OS Administration Support for multiple domestic customers

Education

E-MBA -

National Institute of Planning and Management – Distance Learning
01.2013

Diploma in Electronics Engineering - undefined

State Board of Technical Education, Kerala State
01.1997

Skills

  • IT Infrastructure Service Delivery Management
  • IT Infrastructure Solution & Enterprise Architecture
  • Budget, P&L, Revenue & Change Management
  • Technical / Process Audits & IT Governance
  • Business Continuity Planning & Disaster Recovery
  • Project & Program Management, Pre-Sales
  • IT Infra Services Transition Management
  • IT Infra Transformation Program Management
  • Process Re-Engineering & Automation
  • People / Practice Management
  • Stakeholder engagement
  • Quality assurance
  • Cross-functional collaboration
  • Strategic planning

Certification

  • AWS Certified Solutions Architect- Associate in2019 (Candidate ID: AWS00886902, Validation Number: GZ13OMYCL1FEQ6S3)
  • TOGAF8 Certification (The Open Group Architecture Framework) in2008
  • ITIL Foundation Certified
  • IBM – AIX, Solaris and HPUX Technology Certifications

Timeline

Sr. Specialist– Cloud & Infra Services

LTI Mindtree Ltd.
08.2019 - Current

Solutions Architect

UST Global
11.2018 - 03.2019

Associate

JPMorgan Chase & Co.
11.2017 - 07.2018

Tech Manager- Infrastructure Operations Management

Tech Mahindra Ltd.
02.2017 - 10.2017

Sr. Manager- Tech Support

HCL INSYS PTE Ltd.
09.2014 - 12.2016

Sr. Manager –Tech Support

HCL Services Ltd.
01.2013 - 09.2014

Lead Consultant

WIPRO Technologies
01.2004 - 01.2013

Systems Engineer

MphasiS BFL Ltd.
07.2003 - 01.2004

Systems Administrator

Network Solutions Ltd.
11.2000 - 07.2003

Customer Support Engineer

HCL Infosystems Ltd.
06.1997 - 11.2000

Diploma in Electronics Engineering - undefined

State Board of Technical Education, Kerala State

E-MBA -

National Institute of Planning and Management – Distance Learning

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Subash Rajan