Subashini Maloney
Missouri City,TX
Summary
Dynamic professional with extensive experience in healthcare management at Pacific Behavioral Healthcare, excelling in client relationship management and budget administration. Achieved an 80% reduction in aging reports while enhancing staff training and compliance oversight. Proven track record in implementing strategies that drive client retention and improve operational efficiency.
Overview
12
12
years of professional experience
Work History
Billing and Client Care Manager
Pacific Behavioral Healthcare
Bellevue, WA
01.2024 - Current
- Oversee payroll operation for over 25 clinicians
- Handle aging reports and resolve discrepancies in our budget
- Resolve all client issues and manage client relationships
- Build strategies to improve billing accuracy and client retention
- Monitor performance of the administrative team
- Responsible for intake and firing of Sex Offender Treatment Program (SOTP)
- Onboard new clinicians
Director of Administration (Contract Work)
The More We Love
Kirkland, WA
01.2024 - Current
- Develop organizational policies
- Manage administrative budget
- Vendor relationship and contract negotiations
- Human resource development
- Advocate for sex trafficked victims and other vulnerable population
- Conduct intake process for victims to begin the rehabilitation process
Founder
Subi’s Spice Route
Houston, TX
01.2019 - 01.2024
- Launched and curated product for the business
- Develop financial estimates
- Marketing and Sales
- Developing business goals
- Establish mission and vision
- Handling legal and compliance responsibility
- Oversee company operations
Operations Director
Juanita Physical Therapy
Kirkland, WA
01.2017 - 01.2019
- Diversified marketing strategies to increase patient volume by 30%.
- Improved hiring practices to reduce staff turnover and increase the retention rate.
- Reduced aging report by 80%.
- Implemented measures to increase patient data collection, which resulted in on-time collection.
- Managed the clinic budget to consecutively meet the goals set by the corporate office
- Evaluated staff’s overall performance.
- Reviewed the clinic’s compliance and licensing to ensure accordance with state and medical board.
Business Office Director/ Acting Executive Director
Overlake Terrace (Assisted Living and Memory Care)
Redmond, WA
01.2016 - 01.2017
- Implemented changes to improve resident satisfaction index, earning Overlake Terrace '2017 Best Senior Living' award.
- Oversaw accounting for approximately $800,000 in monthly rents and aging reports for 175 residents.
- Rectified four months of delinquent accounts prior to arrival.
- Managed all human resources functions, including hiring and terminations.
- Completed payroll for staff of 145 associates.
- Established practices to minimize injury risks among residents.
- Provided training for care staff, ensuring compliance with certification requirements.
- Collaborated with health department to create resident care packages tailored to individual needs.
Front Office Manager on Duty
Pan Pacific Hotel Seattle
Seattle, WA
01.2014 - 01.2016
- Developed comprehensive training manual for Front Desk and Valet Department.
- Managed scheduling and payroll functions, ensuring accuracy and compliance.
- Oversaw Front Office budget, monitored profit and loss, and managed cash handling.
- Supervised upsell program while collaborating with Yield Management team to enhance revenue.
- Conducted monthly department meetings to promote Standards of Excellence and team cohesion.
- Acted as Global Hotel Alliance champion, facilitating communication with membership program.
- Administered disciplinary actions within Front Desk and Valet Department.
- Participated in emergency response team, ensuring staff training on emergency protocols.
Education
Master’s - Healthcare Administration
University of California Los Angeles
Los Angeles, CA, United States08.2025
Bachelor of Science - Business Administration w/ concentration in Healthcare Administration
Southern New Hampshire University
Manchester, NH, United States01.2023
Skills
- Healthcare management
- Client relationship management
- Staff training
- Budget administration
- Data analysis
- Compliance oversight
- Project management
- Client retention
- Quality assurance standards
- Program implementation
Hobbies and Interests
- Cooking
- Gardening
- Hiking
- Discovering spices from around the world
- Caring for animals
- Finding new ways to live a sustainable lifestyle
Additional Education
Tourism and Hospitality classes in Hotel Management, Hiring and Training, Speaking to Media, valet orientation, Six Sigma training, Human Trafficking awareness- Best Seattle May 2013 and How to win a client/ Mastering the product
Affiliations
Hiring and Training, Human Trafficking awareness-
Mastering the product, Six Sigma training, Speaking to Media,
Management, valet orientation
Best Seattle May
2013 and How to win a client/
“
Tourism and Hospitality”
classes in Hotel
Languages
English
Native/ Bilingual
Tamil
Native/ Bilingual
Education Project
Consultant for Avista Senior Living
- Oversee their staffing and retention challenges and provide a detailed sustainable soultions for the long term growth.
References
References available upon request.
Timeline
Billing and Client Care Manager
Pacific Behavioral Healthcare
01.2024 - Current
Director of Administration (Contract Work)
The More We Love
01.2024 - Current
Founder
Subi’s Spice Route
01.2019 - 01.2024
Operations Director
Juanita Physical Therapy
01.2017 - 01.2019
Business Office Director/ Acting Executive Director
Overlake Terrace (Assisted Living and Memory Care)
01.2016 - 01.2017
Front Office Manager on Duty
Pan Pacific Hotel Seattle
01.2014 - 01.2016
Master’s - Healthcare Administration
University of California Los Angeles
Bachelor of Science - Business Administration w/ concentration in Healthcare Administration
Southern New Hampshire University