SUBBU SUBRAMANIAN
Technology Leader
Charlotte,NC
Summary
Insightful Information Technology Leader with 18+ years of IT Engineering and leadership experience including leadership roles in IT Infrastructure, Release Management, DevOps, ITSM, Application Support, Process Improvement and Automation. With a passion for crafting captivating stories, a keen eye for detail and a proven track record of successful projects cultivating the eagerness to take on new challenges in a leadership role. Have consistently demonstrated ability to bring creative visions to life while fostering collaborative environments and delivering exceptional results. Seeking a director position to leverage expertise in driving organizational growth and achieving sustainable success.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Lead DevOps Engineer | Senior Manager - IT
Charter Communications
Charlotte, NC
03.2019 - Current
- Led the RPA technology and created RPA CoE to research and automate the Business Processes and repetitive everyday Operational deliverables.
- Provided thought leadership by analyzing the e2e organization structure and created a customized Release and DevOps model to suit the needs of the BU. Presented it to the Executive Management and implemented it from scratch.
- Created, Managed, and ran a team which provided support for 24/7/365 days a year for Business-Critical Applications.
- Led and oversaw all the Tier 1/Tier 2 operational support for the entire suite of Call Center Technology applications and tools
- Partnered with cross-functional teams to quickly resolve any degradation of system performance and be part of a 24/7 emergency escalation leadership team to address decreased performance on priority
- Empowered the team to provide efficient Support for Application-level functionality issues, code level fixes and data fixes for the code running in Production.
- Actively managed vendors, measured their performance, oversaw professional services, demanding high quality deliverables and ensured accurate submission and timely payment of invoices
- Partnered with the Development, PMO, QA and Business teams on the architecture, data flow and coding to align the SDLC with the customer needs.
- As a seasoned leader with excellent Data Analytics and visualization skills analyzed the Production issue data and reduced the number of Production issues through predictive and prescriptive recommendations.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
Manager
Cognizant Technology Solutions
Chennai, Zurich, Armonk, India, Switzerland, United States
03.2012 - 02.2019
- Led the planning of the release builds and Advised build cycles and environments
- Provided consultative input on integrated applications and code dependencies
- Effectively produced Release plan for non-Dev stages through to go-live for 54+ applications
- Managed Production Patches and Produced delivery plans including scope dates, patching and sign off dates
- Chaired weekly meetings to decide on build content for the patches
- Managed a global Release, Change and DevOps team spreading across US, India, UK and Switzerland
- Owned and Maintained Application Integration Diagram(s) and Code Compatibility Matrices
- Managed code compatibility, Version Control and data integrity across each environment cluster (All non-Dev environments)
- Ensured the code and data are in sync with Finance, Reporting and Data Warehousing linked environments
- Configured and maintained CI/CD pipelines for 30+ applications across all the environments from Dev to PROD in Bamboo and Azure based Cloud Platforms.
- Managed and mentored the global DevOps team on the nuances of the CI/CD pipelines, Cloud DevOps, code and data sanity across the environments
- Created deployment pipelines from Dev to PROD utilizing Bamboo for Java/Linux based applications and VSTS for .net/windows-based applications
- Produced a robust, reusable Decommissioning process
- Provided inputs and Improved Service Now based processes
- Cross-trained existing employees to maximize team agility and performance.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Team Lead, IT Release, Change and Build Coordinator
HCL Technology
Chennai, San Antonio, India, Unites States
04.2007 - 03.2010
- Understood the need for a change from an IT and business perspective, reviewed and scheduled changes after performing impact analysis
- Ensured all audit controls (production quality standards) are met for the changes, thereby ensuring compliance
- Created and maintained the Enterprise Rollout plan which covered the entire changes across the organization for the current and upcoming weeks and performing an overall impact analysis on the changes then and then when they are created and getting updated in the plan
- Supported various initiatives across the organization including system implementations, business process improvements, new initiative rollouts, etc
- Provided suggestions to improve the existing practices and processes and implemented them
- Performed production, test and training deployments for various applications used at the Client’s premises from offshore
- Prepared the rollout/backout plan or documentation for the code to be moved into production after holding discussions with the development team and the testing team
- POC for the Build management during the high-profile Code Release into production
- Led the whole code release to production and performed the escalation procedures and code back out in case of failures.
Education
Master’s - Business Administration, Business Analytics
University of North Carolina
08.2021 - 06.2023
Bachelor of Engineering - Electronics and Communication
Madras University
10.1999 - 05.2003
Skills
Robotics Process Automation – NICE RPA, UIPath
Cloud Platforms: Azure, Swisscom Appcloud, AWSAnalytics & Reporting: SQL, Power BI, Tableau, Python, R, Powershell, Advanced Excel, Visio, Powerpoint
Service Management: Service Now, Cherwell, Infra, HPSM, MaximoMiddleware: MIRA, ISCMS, MQ Queue Monitor, Websphere Admin Console, WLP AdministratorBuild, Deployment and CI/CD: Bamboo, SPORT, SCM, VSTS, Jenkins, Workbench, Kubernetes, ArgoCD
Monitoring Tools: AppDynamics, Data Dog, PRTG, Kibana
Version Control and Project Management: SVN, GitHub, GitLab, Confluence Wiki, Jira, Kanban Board
Program Management - Project Management - Agile Methodologies - ITSM - ITIL - DevOps - Change Management - SDLC - Leadership - Technical Release Management - Incident Management - Problem Management - Cloud DevOps - Process Improvement - Customer Focused - Service Desk - Service Delivery - Innovative - People Management - Story Teller - Problem Solver
Certification
Certified and Trained SAFe Product Owner Product Manager
Accomplishments
- Led customer focused global teams, which provided Tire1/Tier2 support for 24*7*365 days a year for 36+ applications including IVR, and IVA with a user base of 32 million.
- Planned and executed vendor transition for L1/L2 Support Operations including 22 applications with 0 critical escalations to improve service delivery
- Operationalized 40+ applications (combination of on-prem and Azure Cloud based) using ITIL and DevOps framework to reduce application downtime and maintain application availability at 99%
- Unique experience in implementing and operationalizing BoT Technology - Chatbots for Customer Support and RPA for Business Process Automation
- Eliminated 100% escalations by implementing OLA/SLA process and measured success by defining KPIs leveraging data analytics
- Owned PCI and Quality Compliance for 20+ applications under Release Management Team ensuring security standards are maintained.
- Developed and implemented 15+ DevOps processes and streamlined existing processes that resulted in reduced turn-around time and fewer errors for deployments.
- Created, trained, and managed 10+ customer focused global teams in DevOps, Release Management, and Infrastructure Support.
- Identified and proposed automations opportunities to utilize Robotic Process Automation (RPA) across 5 systems thereby saving 3000+ man hours and eliminate manual repetitive tasks.
- Improved DevOps process efficiency up to 80% by introducing RACI Matrix for assigning project roles and responsibilities.
- Led the Migration of 20+ external facing application from on-prem to Cloud Azure platform by implementing agile methodology and DevOps.
- Transformed the alert monitoring area by introducing and implementing automated alert monitoring technology through Data Dog tool, bringing down the laborious manual monitoring for 1000+ emails a day to just 50 to 60 emails.
- Automated different ITSM tasks including business processes, reporting and team deliverables using scripting, macros, and Tableau.
- Project Managed 28+ migration projects ranging from Windows upgrades, DB2, Websphere, Oracle, Unix SLES etc.
Timeline
Master’s - Business Administration, Business Analytics
University of North Carolina
08.2021 - 06.2023
Lead DevOps Engineer | Senior Manager - IT
Charter Communications
03.2019 - Current
Manager
Cognizant Technology Solutions
03.2012 - 02.2019
Team Lead, IT Release, Change and Build Coordinator
HCL Technology
04.2007 - 03.2010
Bachelor of Engineering - Electronics and Communication
Madras University
10.1999 - 05.2003