Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Subham Gupta

San Francisco,CA

Summary

Senior Manager with expertise in developing and executing strategic improvements that drive business growth. Proven track record of leading operations to achieve significant enhancements and operational efficiency. Strong leadership skills with a focus on delivering measurable results and fostering team collaboration.

Overview

9
9
years of professional experience

Work History

Senior Manager Strategy & Operations, US&C Premium

Uber
05.2025 - Current
  • Lead Uber Black expansion across U.S. markets, owning end-to-end marketplace strategy including pricing, incentives, and supply planning.
  • Own supply strategy for Uber Premium and Reserve, including driver funnel, activation, marketplace health, and geographic coverage.
  • Define and manage vehicle quality and eligibility standards, ensuring high compliance and consistent rider experience across cities.
  • Partner with cross-functional teams (Product, Ops, Marketing) to launch initiatives improving driver engagement, reliability, and satisfaction.
  • Partner with Ops, Product, and Marketing teams to refine the Uber Premium driver experience, influencing product features and pilot programs.
  • Own analytical insights for Premium supply health, identifying gaps in driver supply, reliability, and earnings across top U.S. metros.

Senior Manager Strategy & Operations, Marketplace

Uber
12.2023 - 04.2025
  • Led pricing and 0% commission rollouts in Auto, driving a 25%+ increase in driver supply and improving platform compliance.
  • Launched Rider Platform Fee and Flat Fare models in Moto, resulting in ~1% take rate improvement and increased demand in low-supply cities.
  • Drove driver resurrection and engagement initiatives (PF waiver, subscription model), leading to 8%+ lift in completions and higher driver activation.
  • Owned marketplace diagnostics (ETA gaps, bid rates, offer velocity), leading to product changes that cut cancellations and improved reliability.
  • Tackled cherry-picking and trip matching inefficiencies, improving bid acceptance rates and reducing idle supply through targeted analysis and XPs.
  • Partnered with product on new feature rollouts, driving a 3% increase in supply and 2.5% improvement in driver activations across key markets.

Manager Strategy & Operations

Uber
10.2021 - 12.2023
  • Revived Uber Moto in Mumbai and Pune, achieving 10x growth in 3 months.
  • Data-driven decisions reduced cancellations by 15% and increased rider satisfaction by 20%.
  • Introduced Variable Commission and 0% Model tailored for diverse markets.
  • Implemented Dispatch Optimisation, cutting pickup distances by 20%.
  • Established key partnerships (Loadshare, Shadowfax, Zypp) to enhance supply capacity.
  • Led WBRs and MBRs to drive driver-rider experience improvements.
  • Boosted Delhi NCR reliability by 15% through incentivised driver engagement.

Business Analyst(SP&A)

Shadowfax
05.2021 - 10.2021
  • Proficiently managed P&L for Food Delivery vertical, forecasting orders, rider, and login needs.
  • Automated report generation using Python, enhancing operational efficiency.
  • Analysed the impact of incentive programs on rider logins, guiding future strategies.
  • Developed budgets, scrutinized CPO, RPO, ensuring cost-effective operations.
  • Strategically managed rider planning, hiring based on order forecasts, efficiency, rider base.
  • Designed innovative incentive plans (Minimum Guarantee, Advance Slot Booking, surge) to elevate driver logins.
  • Leveraged historical data to plan future programs, refine budgeting, and strategize effectively.

Analyst

Better.com
05.2020 - 05.2021
  • Drafted and delivered Initial Closing documents to customers promptly.
  • Collaborated closely with Closers to expedite loan closure.
  • Interacted with cross-functional title teams, resolving loan-related inquiries.
  • Ensured adherence to US compliance standards, enhancing borrower experience for home loans.

Technical Consultant

Alert Enterprise
06.2017 - 07.2018
  • Established comprehensive database for potential clients across company's product lines.
  • Strategised and executed diverse WhatsApp marketing campaigns for new product launches.
  • Developed Scope documents and orchestrated setup of demo servers with precision.
  • Implemented cost-saving strategies with Microsoft Dynamics CRM, saving $50,000.
  • Optimized efficiency by 20% through Dynamics CRM reporting.

Co-Founder

The Midnight Savior
04.2016 - 12.2016
  • Co-founded a successful food delivery startup, contributing to its strategic direction and growth.
  • Led marketing efforts, utilizing digital and traditional channels to drive customer acquisition.
  • Established partnerships with local restaurants to expand the startup's service offerings.
  • Guided the team from product conception to launch, overseeing multiple iterations.
  • Developed a Mobile App for the startup and effectively managed the entire product life-cycle.
  • Managed a diverse team of employees, fostering a culture of innovation and customer-centricity.
  • Delivered around 1000 orders in 9 months of the operations of the startup with revenue of around 1.5lakh

Education

MBA -

IIM
Sirmaur
01.2020

B.E(I.T)(H) -

U.I.E.T
Panjab University
01.2017

HSC(CBSE) -

D.C.M International School
Firozepur
01.2012

SSC(PSEB) -

D.C.M Sr. Sec. School
Firozepur
01.2010

Skills

  • Python
  • SQL
  • MS Office
  • Tableau
  • Power BI
  • P&L Management
  • Program Management
  • Budget Planning
  • Campaign Management
  • Marketplace management
  • Financial Planning
  • Category management

Timeline

Senior Manager Strategy & Operations, US&C Premium

Uber
05.2025 - Current

Senior Manager Strategy & Operations, Marketplace

Uber
12.2023 - 04.2025

Manager Strategy & Operations

Uber
10.2021 - 12.2023

Business Analyst(SP&A)

Shadowfax
05.2021 - 10.2021

Analyst

Better.com
05.2020 - 05.2021

Technical Consultant

Alert Enterprise
06.2017 - 07.2018

Co-Founder

The Midnight Savior
04.2016 - 12.2016

MBA -

IIM

B.E(I.T)(H) -

U.I.E.T

HSC(CBSE) -

D.C.M International School

SSC(PSEB) -

D.C.M Sr. Sec. School

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