SUBHAN WAJID
Old Bridge,NJ
Summary
Customer-focused banking professional with experience across teller operations, pharmacy, and retail. Brings strong active listening, accurate transaction processing, and clear communication to busy branch settings, with a focus on identifying customer needs, protecting sensitive information, and connecting people with the right banking support.
Overview
4
4
Languages
6
6
years of professional experience
Work History
Teller
Wells Fargo
, New Jersey
12.2024 - Current
- Welcomed customers, ensuring comfort, safety, and a welcoming atmosphere upon entering the branch.
- Listen carefully and ask follow-up questions to understand customer needs and identify opportunities where a banker or other branch partner can help.
- Consistently generate approximately 25–30 qualified referrals per month, including 40 qualified referrals in two consecutive months by recognizing customer needs and connecting them with the appropriate banker.
- Process deposits, withdrawals, wires, and other transactions accurately while following bank procedures and security requirements.
- Built trust with customers through clear communication, patience, and a commitment to understanding their needs.
- De-escalated situations with upset customers by communicating patiently and connecting them with the appropriate banker or branch partner.
- Work closely with bankers and the branch team to support customer needs and branch goals while balancing accuracy, security, compliance, and customer service.
Pharmacy Technician / Cashier
Walgreens
Englishtown, NJ
01.2023 - 01.2024
- Provided friendly and helpful service to customers at the pharmacy and the front register, enhancing overall customer experience.
- Assisted with prescription pickups and directed medication-related questions to the pharmacist when appropriate to ensure customers received accurate and safe information.
- Collaborated with pharmacists and pharmacy staff in a fast-paced environment, ensuring accuracy and attention to detail in all transactions.
- Utilized strong knowledge of store products and their locations to assist customers quickly and efficiently.
- Handled cash, card transactions, refunds, and other register responsibilities accurately.
- Carefully verified customer information and helped protect confidential information.
- Adapted pharmacy and cashier responsibilities to align with customer flow.
Electronics Associate
Walmart
, New Jersey
01.2021 - 01.2023
- Guided customers in selecting TVs, video games, and electronics tailored to their needs, interests, and experience levels, enhancing customer satisfaction.
- Explained TV resolution, screen sizes, features, and product differences to help customers make informed decisions.
- Worked with customers of different ages and personalities, including people who were new to video games and needed help choosing products they would enjoy.
- Set up TVs and strategically positioned merchandise to enhance product visibility and drive sales.
- Managed an assigned area, including organization, merchandise presentation, pricing, and inventory needs.
- Handled cash drawers and helped maintain security throughout the department.
- Monitored equipment, displays, cameras, and other department equipment and reported issues when needed.
- Collaborated with team leads across departments to align on daily plans and identify areas needing support.
Education
Associate of Science - Bussiness Admin
Brookdale Community College
Lincroft, NJ10-2026
Skills
- Relationship management
- Needs assessment
- Active Listening
- Referrals & Sales Support
- Communication
- Transaction Processing
- Information security
- Conflict management
- Teller Procedures
- Data Privacy Practices
- Digital Banking Support
- Team Collaboration
- Regulatory Compliance
- Conflict management
- Basic Financial Guidance
- Relationship management
- Customer Engagement
- Transaction Analysis
- Positive Attitude
- Customer-Centric Approach
- Reliable
LANGUAGES
English | Urdu | Hindi | Punjabi
Languages
English
Native/ Bilingual
Urdu
Full Professional
Hindi
Professional
Punjabi
Professional
Timeline
Teller
Wells Fargo
12.2024 - Current
Pharmacy Technician / Cashier
Walgreens
01.2023 - 01.2024
Electronics Associate
Walmart
01.2021 - 01.2023
Associate of Science - Bussiness Admin
Brookdale Community College