Subhankar De
Solution Architect
Wayne,Pennsylvania
Summary
- Result driven hands-on Architect providing technical leadership over 20 years
- Specialized in migrating monolith application to cloud using cloud native technologies; containers, serverless & microservices
- Recognized Technology Leader, applying high impact technical solutions for omnichannel contact center modernization
- Contributed to CIO100s most innovative projects, like Voice Biometrics and AIQ platform that powers Xfinity Assistant Chatbot
- Certified AWS SAA-C02, SCS-C01, MLS-C01 and Google Cloud Associate Engineer (ACE)
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Technical Lead
Vanguard Group
Malvern, PA, USA
12.2021 - Current
- Modernize 3 containment IVR applications using conversational AI AWS Lex and Genesys Pure Cloud
- Participated in architecture, design and implementation of serverless microservices using Python, TypeScript, Java, Node.js, ECS and AWS Lambda
- Meet teams' OKR(Objectives & Key Results) to reduce 40K calls/yr. through containment and deflection for 2022
- Decreased project onboarding under 3 weeks for new hires
- Provided architectural leadership and guidance to team to deliver robust, highly scalable and cost-effective solutions using AWS Services
- Collaborate with AWS and Genesys on feature requests and optimizations
- Conduct Security Architecture Reviews for projects across department
- Participate performance reviews for the developers
- Established standard alerting and dashboard for better observability and reduce downtime
Senior Software Engineer
Comcast Cable
West Chester, PA, USA
12.2018 - 12.2021
- Leaded team of 8 to migrate monolith app to microservices platform using Spring Boot 12 factor app methodology
- Successfully migrated 80 APIs from legacy to modernize platform
- Increased API migration rate through building enhanced logging capability on API Gateway
- Lowered recurring Sev1 incidents within Organization threshold
- Platform modernization using Java, Spring Boot, Couchbase, CloudFoundary on AWS
- Trained and mentored 2 junior engineers, teaching skills in Cloud Technologies and worked to improve overall team performance
- Performed DevOps activities like deployment, monitoring, triaging and traffic shaping across multiple data centers
- Collaborated with conversational designers for API design as product SME
Architect
CEI America(Comcast Cable)
West Chester, PA, USA
10.2014 - 12.2018
- Provided architectural leadership and guidance to technical teams to deliver reliable, highly scalable and resilient product
- Design and built SOAP API's using Spring, Apache CXF and Java
- Developed solution for resiliency and responsiveness using circuit breaker, caching and technology upgrades which reduced cost over 3M in 2017
- Improved API performance and availability which increased 15% containment rate
- Partnered closely with conversational designers to build end-to-end solution for containment and deflection
- Built solution for proactive intent recommender system using rules engine - Drools
- Design and built Voluntary Threshold Notification microservice to proactively contain customers during sudden surge in call volumes
- Implemented Elastic Search and AppDynamics for better observability
Assistant Consultant
TCS America(Vanguard Group)
Malvern, PA, USA
07.2010 - 06.2014
- Developed Voice Interface for Voice Biometrics using Java, JSP, VXML, Genesys & Nuance
- Integrated with Nuance Voice Verification Software through SOAP APIs
- Wrote relational database queries for stored procedures, query optimization and performance tuning
- Supervised team of 5 developers
IT Analyst
TCS America(PNC Bank)
King of Prussia, PA, USA
01.2010 - 06.2010
- Used Java, JavaScript, ExtJS, Spring, PLSQL and HTML to develop single page application
IT Analyst
TCS(GE Corporate)
Mumbai, India
09.2005 - 12.2009
- Managed cross-functional team of 11 developers, oversaw product development from inception to implementation
- Facilitated training for associates through daily coaching and regular performance appraisals
- Offered experience with Java, ExtJS, JavaScript, JSP, SQLServer, Oracle,PLSQL, T-SQL, Informatica and Cognos
Software Engineer
Datamatics Technologies(Lexis Nexis)
Mumbai, India
11.2003 - 09.2005
- Developed robust Java, Servlet, JSP, Struts based webcentric solutions deployed in Tomcat
Developer
Mesotek
Navi Mumbai, India
03.2002 - 10.2003
- Developed thick client application using Java Swing, Crystal Reports, MS SQLServer
Education
Bachelor of Technology - Computer Science & Engineering
Berhampur University
Berhampur Orissa 11.1997 - 11.2001
Skills
Architect Microservice Platforms, Design REST and SOAP APIs
undefinedTimeline
Technical Lead
Vanguard Group
12.2021 - Current
Senior Software Engineer
Comcast Cable
12.2018 - 12.2021
Architect
CEI America(Comcast Cable)
10.2014 - 12.2018
Assistant Consultant
TCS America(Vanguard Group)
07.2010 - 06.2014
IT Analyst
TCS America(PNC Bank)
01.2010 - 06.2010
IT Analyst
TCS(GE Corporate)
09.2005 - 12.2009
Software Engineer
Datamatics Technologies(Lexis Nexis)
11.2003 - 09.2005
Developer
Mesotek
03.2002 - 10.2003
Bachelor of Technology - Computer Science & Engineering
Berhampur University
11.1997 - 11.2001
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