Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Details
Timeline
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SUBHASELVI GOTHANDARAMAN

Summary

Overall 9+ years of experience in the field of Information Technology with 1+ years of experience in Salesforce.com CRM Platform with Lightning and 7+ years of experience as Siebel CRM Certified Salesforce Administrator, Salesforce Platform Developer I, Siebel 8 Core Consultant. Expertise in Siebel development skills like Siebel Declarative Configuration Alternatives. Expertise in Siebel Scripting (Server, Browser), EIM Process, Siebel EAI, Workflow Processes, Workflow Policies, Runtime events and Business Services (Adhere to the best practices) Strong Knowledge of Siebel Call Center, Siebel Sales, Siebel Field Service, and Siebel Telecommunication application. Executed Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Siebel Analytics, Sales, Marketing, Customer Service, and Support Administration. Experience in Oracle BI Publisher, ETL Tools like SQL Loader. Experience in building complex interfaces using Siebel ETL, Data Migration/Loads, Performance tuning ETL Loads, Scheduling and building ETL jobs using Siebel EIM,EAI,PL/SQL Loader, INFORMATICA. Strong knowledge of Siebel Administration, Problem management, Upgrades, and Installation of Siebel Servers. Involved in the Siebel application Health Checks, source code quality, testability, error detection. Strong knowledge of the Salesforce.com implementation cycle in Sales and service. Involved in various stages of Software Development Life Cycle (SDLC) and SDLC including analysis, requirement engineering, architecture design, and development, enhancements, testing, CRM Testing, deployment, and maintenance of standalone, multi-tier, web-based, and portals-based object-oriented enterprise applications. Having solid experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Service Cloud, Sales Cloud Force.com Platform. Developed interface in Salesforce Communities using custom Apex classes, pages, and Lightning Components. Experience working across various SFDC implementations covering App-exchange applications and assisting internal team for managing the customer relationship with the company. Having strong experience in designing custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats. Having solid experience in building Visualforce Custom Controllers/ Components, Custom Objects, Reports, Dashboards, Tabs. Worked on Salesforce Workbench to perform SOQL, SOSL, and other DML operations Experience on Deployment tools t from Sandbox to Production using the ANT and Autorabit, Change set tool Coordinating & Leading Onsite/Offshore with the Remedy/ Jira Defects on the Phase wise Development in the way of building the Standalone Application. Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player with excellent analytical, presentation, and interpersonal skills. Strong communication, organizational and interpersonal competencies along with detail-oriented and problem-solving skills in the technology arena. Experience in REST-based integration. Strong Knowledge and experience working in teams implementing Agile methodologies.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Siebel Developer

Clayton homes
06.2021 - 05.2024
  • Worked on the Siebel EIM process to Import Accounts, Contacts, and Opportunity entities.
  • Customized the Siebel Sales Application for Account, and Opportunity using Siebel business services, and Siebel declaration alternatives.
  • Involved in various migration steps like data mapping, data volume, Assessment planning, Migration strategy, and post-migration.
  • Designed and implemented ETL workflows using Siebel ETL tools for seamless data migration and integration.
  • Built Siebel Data Conversion Architecture Source to Target Mapping
  • Involved in developing and handling Siebel EIM, Oracle,PL/SQL, Procedure and Database Triggers,Views,Sequence,Indexes,Functions.
  • Involved in multiple project business meetings to establish and facilitate the signing of requirements.
  • Project Description: Upgrading existing project.

Salesforce Developer

HealthTrackRx
09.2020 - 12.2021
  • Worked on Sales Cloud, Service Cloud, Custom Cloud, and Apex Programming on the Force.com Platform.
  • Worked on Apex Data Loader and Data Loader Integrations.
  • Created and managed users, roles, and public groups and implemented additional role hierarchies, sharing rules and record-level permissions to manage sharing access among different users
  • Hands-on experience in Case Management with Workflow & Approval Processes, User Entitlements, and Role hierarchy for Salesforce.com Applications.
  • Worked with Quality and Developers to rectify the critical issues in Confidential.
  • Created new custom objects, assigned fields, Dependent Picklists, Record lists, Custom tabs, Components, and Custom Apps.
  • Implemented Web-to-Lead and Web-to-Case automation.
  • Implemented Field Level Security for sensitive data holder fields.
  • Created Summary reports, Matrix reports, Charts, and Dashboards to assist the business team.
  • Design, develop, test, document, and deploy high-quality business solutions on the Force.com platform.
  • Responsibilities:

Siebel Administrator/Developer

Sogesur(Contract with Oracle SSI)
11.2012 - 08.2013
  • Modify the IFB files to accomplish the data load to Siebel 8.1
  • Implemented patches and upgrades to Siebel software as necessary.
  • Siebel application Health Checks are performed for the system using IT security if the need arises for licensing Edition.
  • Updating the IBM DB2 scripts to import the Required and UK columns data for the entities Assets, Account, Activities, and Contact.
  • Created PL/SQL Packages for the Hierarchy Account
  • Changing the Automation scripts as per the data model schema changes to Siebel 8.1
  • Developed inbound and outbound web services to integrate Siebel and SAP systems for seamless account-related entity updation.
  • Prepare transform business service for plan benefit details from an external system using the VBC framework.
  • Configured the BIP Server and generated BIP Reports for the Account, Contact, and Lead.
  • Enhanced system security, reducing certificate vulnerabilities by 40%, resulting in improved client trust and satisfaction.
  • Create Interactive reports using Oracle BI Publisher. Integrating BI Publisher with Oracle Forms and reports and Crystal reports.
  • Project Description: Upgrade the Project

Siebel Functional Analyst

Dialog India(Contract with Oracle SSI)
05.2012 - 11.2012
  • Analyze existing client processes and subsequent business processes based on the functional design and re-engineering based on campaign management best practices and application capabilities
  • Revising the existing Integration design document based on the Integration with different systems such as Email Integration, SMS, POS, USSD flows, and the Integration Mapping and Logging capabilities of an existing system.

Siebel Consultant

VISA
03.2011 - 06.2011
  • Prepare Technical Design document after analysis of Functional Document.
  • Led requirements-gathering sessions with clients, external vendors, and internal application users
  • Individual contributor in the Data Migration of VISA Client Information to Siebel Application using Siebel EIM Process and UCM Batch WF process
  • Creating the Billing Account hierarchy based on hierarchy information stored in the flat file format using the custom-built WF
  • Creating the VISA client hierarchy in the Siebel application based on the merged and survivor relationship details provided by the client in the flat file using the custom-built WF
  • Performance tuning of the UCM Batch workflow process to execute millions of records in a considerate amount of time.
  • Worked on Order Management and Scheduling including work order creation, Dynamic resource allocation, and scheduling.
  • Project Description: Enhanced Project is about building VISA Client Information in existing Sales Applications.

Siebel Developer

SPADE AM
01.2007 - 09.2010
  • Involved in configuring State Model and worked and Involved in the Integration of BIP Server with Siebel
  • Developed Opportunity and Service Line Validation using the Data Validation Manager
  • Implemented Declarative Configuration Alternatives using Data Validations, User Properties, Workflows, and Run time Events. Customized the application using Siebel VB Script as an alternative to configuration extending the Opportunity functionality.
  • Using PL/SQL procedures against the legacy database for the data fixes
  • Created VBCOM Application for frequent checking of approval signatories and sending email alerts to approvals.
  • Developed BIP Reports using RTF templates, Integration Object, and XLIF files and deployed them into the Siebel application.
  • Hierarchy Approval chain implied using the Workflow methodology for the pricing sheet approval process.
  • Project Description: Enhanced Project is about building a Sales management portal for customer service.

Education

Bachelors - Electronics & Communications Engineering

Bharathiyar University
Coimbatore, TN
05.2002

Skills

  • SQL/SQOL/SOSL
  • Visualforce/Apex Language/Aura
  • Siebel CRM Configuration EIM, Analytical Reports,EAI, Order Management
  • Workbench/Ant Tool/Toad/Autorabit/Changeset
  • HTML & CSS
  • C/Java
  • Microsoft Office Suite

Certification

  • Salesforce Certified Administrator (SCA), Salesforce July 2019
  • Salesforce Certified Platform Developer I, Salesforce Jan 2022
  • Siebel 8 Certified Core Consultant Jan 2007

Languages

English
Tamil/Hindi

Hobbies and Interests

Painting, Hiking

Details

g.subharaman@gmail.com

Timeline

Siebel Developer

Clayton homes
06.2021 - 05.2024

Salesforce Developer

HealthTrackRx
09.2020 - 12.2021

Siebel Administrator/Developer

Sogesur(Contract with Oracle SSI)
11.2012 - 08.2013

Siebel Functional Analyst

Dialog India(Contract with Oracle SSI)
05.2012 - 11.2012

Siebel Consultant

VISA
03.2011 - 06.2011

Siebel Developer

SPADE AM
01.2007 - 09.2010

Bachelors - Electronics & Communications Engineering

Bharathiyar University

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SUBHASELVI GOTHANDARAMAN