Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Subhashini Govindhakannan

Los Angeles,California

Summary

Dynamic manager with a proven track record at Papa John's Pizza, excelling in staff management and team leadership. Enhanced customer satisfaction and operational efficiency by developing high-performing teams and implementing strategic plans. Skilled in task delegation and goal setting, driving business growth while fostering a collaborative and engaging work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Manager

Papa Johns Pizza
10.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved marketing to attract new customers and promote business.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Master of Science - Psychology

Tamil University
IL
01-2016

Bachelor of Arts - English Literature

Annamalai University
Tamilnadu, India
05-1999

Skills

  • Staff management
  • Task delegation
  • Goal setting
  • Staff development
  • Team leadership
  • Time management

Certification


  • Course on Introductory Psychology, Grant MacEwan University, Edmonton, Canada, Winter 2010
  • Sports Nutrition, Penn Foster Career School, November 2013
  • Course on Stoic Theory & Practice, School of Essential Studies of the college of stoic philosophers, June 2020
  • Food Safe Certification by Saskatchewan Health Authority, 2022



Languages

English
Native or Bilingual

Timeline

Manager

Papa Johns Pizza
10.2022 - Current

Master of Science - Psychology

Tamil University

Bachelor of Arts - English Literature

Annamalai University

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Subhashini Govindhakannan