Subhasree Ghosh

MBA graduate with extensive experience in operation excellence, lean management, quality control, accounting, banking, financial services, and supply chain management. Skilled in managing daily operations and making effective policy decisions to impact business direction and bottom-line profits positively. Dependable and detail-oriented professional who manages multiple tasks, delivers successful group projects, and offers demonstrated success in solving challenging work with excellent time management skills. Knowledgeable about regulatory requirements, auditory compliance and successful strategies for maintaining optimal quality control and cost control. Well-versed with MS Office tools and Power BI to demonstrate data analytics.

• Demonstrated success in organising Kaizen/ Improvement events to facilitate cost-out projects
• Implemented Lean and Six Sigma tools to eliminate waste drive customer satisfaction, cost reduction, and improve working capital performance
• Led and managed various projects throughout the facility to improve safety, quality, efficiency, yield metrics and team-based improvement initiatives
• Assisted operations management in the implementation of supply chain enhancements
• Worked with Regional/Divisional CI Managers to ensure alignment of plant CI activities to broader functional strategy and vision
• Planned, developed and coordinated training in Process Improvement methodology to track and report relevant key performance indicators (KPIs)
• Served as point-of-contact for the cross-functional groups supporting the shop floor and facilitating their collaboration. Groups include: Quality, Shipping, Inspection, Machine Shop, Product team, Supply Chain Management and Customer services
• Able to communicate with a wide range of multilingual clients and colleagues with active listening skills to understand and resolve conflict in the workplace. Built positive and strong interpersonal working relationships with customers for continual business
• Managed customer accounts, making sales calls to customers and identifying opportunities to cross-sell banking products like Mutual Funds, Insurance Schemes and Bonds.
• Increased revenue by 25% in a quarter by pitching add-on packages to a portfolio of 100 customers.
• Formulated, prepared, and issued bills, invoices, and account and financial statements with 10% increased efficiency to ensure timely deliverables
• Demonstrated problem-solving skills in a challenging retail banking environment when the branch was struggling to meet target. Strategic planning helped to surpass the target with 20% higher achivement than goal with people management skills
• Strong analytical and logical abilities have helped in solving conflicts related to academics and in business concern
• Trained and mentored 3 new administrative assistants and junior bookkeepers
• Led a team of 10 interns to train them about banking operations, compliance and audits.
• Led a team of 12 shop floor workers to drive Continuous Improvement in the day-to-day operations.
• Led an training workshop for 4 departments for ensuring quality control

• Customer Analytics from the Wharton University of Pennsylvania
• Six Sigma Green and Yellow Belt
• Internship Experience in Business, Operations and Marketing by Bright Network, United Kingdom
• URN Certified by Insurance Regulatory and Development Authority of India
• Corporate Financial Statement Analysis
• SPSS
• NVivo
• Tableau

• Interior decorating
• Keen Landscape painter
• Trained in Indian classical music and Synthesizer.
• Being a fitness enthusiast, I enjoy swimming.