Subin Varghese
Restaurant Team Leader
Al Doha Al Jadeeda,Doha
Summary
Dependable Restaurant crew successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Food and Beverage Attendant
Qatar Airways
Doha
05.2022 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
Restaurant Cashier
Etihad Airport Services
Abu Dhabi
05.2016 - 04.2022
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Used Microsoft Word and other software tools to create documents and other communications.
Front Office Executive
Vivanta By Taj
Trivandrum
04.2015 - 04.2016
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Designed employee work schedules to address complete operational needs.
- Stored guest valuables in safe and individual boxes for security.
Education
Bachelor Of Hotel Management And Catering Science - Food Services Management
University of Kerala
Trivandrum,Kerala,India 06.2011 - 04.2014
Skills
Staff supervision
Inventory management
Table layout
Timely food delivery
Customer assistance
Product and service sales
Proficient in micros
Cash Handling
Point of sale operation
Timeline
Food and Beverage Attendant
Qatar Airways
05.2022 - Current
Restaurant Cashier
Etihad Airport Services
05.2016 - 04.2022
Front Office Executive
Vivanta By Taj
04.2015 - 04.2016
Bachelor Of Hotel Management And Catering Science - Food Services Management
University of Kerala
06.2011 - 04.2014