Results-driven Professional with 16 years of experience in leading a successful IT System Integration business. Demonstrated success in driving business growth through the cultivation of strong customer relationships and strategic account management. Expertise in business operations, collaborative negotiation, and lead generation enhances operational efficiency and profitability. Aiming to leverage extensive industry knowledge to foster innovation and further expand market presence. Committed to contributing to a forward-thinking organization that values growth and excellence.
16+ years of experience in delivering client satisfaction throughout the entire lifecycle of the clients’ buying process.
· Strong Solution Sales background of I.T Products and Services to Corporate clients.
· Generated revenue through Project sales involving multi–Network OEMs like-Cisco, HP, Fortinet, Palo Alto, R&M, Molex, Samsung and many others.
· Pivotal role in closing sales worth deal size ranging from $10K-$1M and with average gross profitability of 25%.
· High emphasis on client retention process (up to 80%), decreasing turnover and improving client lifetime value.
· Spearheaded initiatives that drove a sustained 10% average revenue growth in the assigned market.
· 8 Years of experience leveraging CRM systems to analyze customer data, enhance pipeline management and improve sale forecasting accuracy.
· Built ,managed and retained a strong team of 40+ result-oriented resources to lead sales, critical operations, customer support and impeccable project delivery.
· Successfully persuaded clients for new technology adoption and converting it to business.
· Establishing and maintaining strategic tie-ups internally and external resources to close the sales opportunities.
· Led an interdisciplinary team to ensure delivery of complex project on schedule and under budget.
· Analyze market trends and competitor activities to identify new business opportunities and cross selling.
Certified in Cisco Sales
Strategic Sales Management
Customer Engagement Management
Process Optimisation
Client Acquisition Strategies
Account Relationship Management
Negotiation Expertise
Industry Assessment
Sales Forecasting
Project Management
Effective Written & Verbal Communication
As Sales Leader :
· Developed and led a specialized Meraki presales team, driving the company to become the fastest-growing Cisco Meraki partner.
· Secured a high-value AV project sale worth $1M for a UK-based healthcare client.
· Closed a strategic IT Integration project sale for an electric bus manufacturing plant, which went on to become the largest EV bus manufacturing facility in the world.
· Secured a strategic global account with one of Germany's oldest Automotive companies, driving a major revenue contribution from 13 years.
· Developed key business verticals and empowered team members to cross-sell products and services, driving revenue growth and enhancing customer relationships reinforced the company’s position as a one-stop solution provider across multiple sectors.
As Client Success Manager :
· Manage cross-functional teams to successfully execute global projects on schedule and within budget.
· Collaborate with International teams to ensure alignment with overarching project goals.
· Mentor and support project team members to foster their professional development.
· Interface with stakeholders to align expectations and ensure exceptional project outcomes.
As Operations Manager :
· Directed team in identifying and reducing operational costs, driving improvements in efficiency, productivity, and quality across processes.
· Enforcing backend team to manage and streamline the order processing workflow, ensuring accurate order fulfillment, timely deliveries, and effective coordination between sales, inventory, and logistics teams.
· Oversee vendor management processes, including selecting, negotiating, and maintaining strong relationships with suppliers to ensure timely delivery, quality compliance, and cost-efficiency across the sales cycle.
· Manage and streamline the payment process, ensuring timely and accurate processing of invoices, coordinating with finance and accounts teams, and maintaining compliance with company policies and vendor agreements.
Developed an in-house team in the below certifications to enhance Client experience
Cisco Select Business Partner
Cisco Meraki Specialised Partner
Cisco Certified Network Associate
Fortinet Certified Fundamentals NSE 3
Palo Alto Authorized Reseller
Molex Enterprise Solutions Business Associate
R&M Qualified Installer Certification
Texecom Certified Partner
IT INFRA SETUP
IT AND AV CONSULTANCY
NETWORKING
NETWORK SECURITY
CAMPUS WLAN DESIGNING AND IMPLEMENTATION
TROUBLESHOOTING
FACILITY MANAGEMENT SERVICES
DOCUMENT MANAGEMENT SYSTEM
Developed an in-house team in the below certifications to enhance Client experience
Cisco Select Business Partner
Cisco Meraki Specialised Partner
Cisco Certified Network Associate
Fortinet Certified Fundamentals NSE 3
Palo Alto Authorized Reseller
Molex Enterprise Solutions Business Associate
R&M Qualified Installer Certification
Texecom Certified Partner