Subramanian Anikode Raman
Rockford,IL
Summary
I have over 7 years of real-world experience in the customer service industry, have undergone several trainings, and have received numerous awards. Hard worker who learns quickly and builds client and team rapport easily. I have an eagerness to keep growing in my field, and in turn help the companies I work for grow as well.
Currently freelancing as Editor/Writer due to personal reasons, and im seeking opportunities to get back at customer servicing.
Overview
9
9
years of professional experience
Work History
Freelance Editor
Self-Employed
12.2021 - Current
- Proofread and edited articles in a wide variety of niches, including business, sales, financial security, and engineering
- Confidently and successfully completed several projects, while adhering to guidelines
- Produced superior quality work by performing numerous revisions of each piece
- Began self-managing my time to reach maximum efficiency.
- Effectively wrote sales copy for various customers based on their needs
- Edited all webpages prior to publication
- Meticulously arranged comprehensive feedback to clients.
A.I Analyst
Telus International
06.2022 - 08.2022
- Effectively completed various tasks to convert human level language and decisions to A.I level language.
- Utilized performance improvement matrix to identify defects and recommend improvements to current operational workflows.
- Identified opportunities for improving the accuracy and efficiency of the process.
Sales Consultant
Eben Telecom Pvt Ltd
08.2021 - 12.2021
- Converted 150+ potential customers into buyers
- Trained fellow junior colleagues to meet their numbers.
- Analyzed customer needs and identified solutions to meet their requirements.
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
Customer Service Expert
Allianz Technology
03.2018 - 08.2021
- Had zero compliance issues throughout over 3.5 years
- Was awarded Best Performer in September 2020
- Was awarded All Rounder in Q2 2020
- Got certified in PACE (Plan, Analyze, Compete, Excel)
- Cross skilled in chat during initial phase of Covid
- Was recognized for being able to handle any type of customer.
Associate (Retention) - Equifax Inc.
Sutherland Global Pvt Ltd
08.2016 - 01.2018
- Assisted customers on improving their credit score
- Was awarded for maintaining high (96%) customer satisfaction
- Trained newbies to score higher customer service satisfaction ratings.
- Analyzed customer payment histories to assess credit risk profiles.
- Identified root causes of disputes by analyzing data from various sources.
Team Lead
Creics Technologies
03.2015 - 03.2016
- Effectively managed a team of 10 workers
- Became very proficient in documenting sales data.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
Education
Bachelor of Engineering - Electronics and Instrumentation
Maharaja Engineering College
Avinashi, Tamil Nadu06.2015
12th Grade - Computer Science And Math
Lisieux Matriculation Higher Secondary School
Coimbatore, Tamil Nadu, India04-2011
10th Grade -
Lisieux Matriculation Higher Secondary School
Coimbatore, Tamil Nadu, India04-2009
Skills
- Communication skills
- Customer relationships
- Problem solving
- Efficiency
- Flexibility
- Microsoft Office
- Windows/IOS
- Calls and Chat
- Project Management
- Customer Service
- Quality Assurance
- Report Generation
- Complaint resolution
- Call Management
- Inbound and Outbound Calling
- Conflict Resolution
- Follow-up skills
- Sales closing
- Critical Thinking
- Dispute Resolution
- Escalation management
- De-Escalation Techniques
- Documentation
- Active Listening
- Adaptive team player
- Multi-Task Management
Languages
- English
- Malayalam
- Tamil
- Hindi
Languages
English
Native/ Bilingual
Hindi
Professional
Malayalam
Professional
Tamil
Professional
Kannada
Limited
Accomplishments
Allianz
- Was awarded Best Performer in September 2020
- Was awarded All Rounder in Q2 2020
- Got certified in PACE (Plan, Analyze, Compete, Excel)
Timeline
A.I Analyst
Telus International
06.2022 - 08.2022
Freelance Editor
Self-Employed
12.2021 - Current
Sales Consultant
Eben Telecom Pvt Ltd
08.2021 - 12.2021
Customer Service Expert
Allianz Technology
03.2018 - 08.2021
Associate (Retention) - Equifax Inc.
Sutherland Global Pvt Ltd
08.2016 - 01.2018
Team Lead
Creics Technologies
03.2015 - 03.2016
Bachelor of Engineering - Electronics and Instrumentation
Maharaja Engineering College
12th Grade - Computer Science And Math
Lisieux Matriculation Higher Secondary School
10th Grade -
Lisieux Matriculation Higher Secondary School
Similar Profiles
KEVIN ROSEKEVIN ROSE
Independent General Maintenance and Automotive Mechanic at Self-employedIndependent General Maintenance and Automotive Mechanic at Self-employed
Emma Austin-DimentEmma Austin-Diment
Education Consultant, Private Tutor, Coach at Self-employedEducation Consultant, Private Tutor, Coach at Self-employed
Sonalika SinghSonalika Singh
Spiritual Consultant at Self-EmployedSpiritual Consultant at Self-Employed
Aamuktha MadabhushiAamuktha Madabhushi
Singing teacher at Self-employedSinging teacher at Self-employed
Erika ZammitErika Zammit
Retail Sales Associate at Kohl'sRetail Sales Associate at Kohl's