Subrata Kumar Saha
Columbus,OH
Summary
A delivery focused IT Infrastructure specialist /Lead with 15+ years of experience in ER
Experienced with leading teams and optimizing operations to achieve business goals. Utilizes strategic planning and resource management to drive efficiency and performance. Track record of fostering collaborative environments and ensuring adaptability to evolving needs.
Overview
18
18
years of professional experience
Work History
Associate Manager
Accenture
07.2024 - Current
- Increased customer satisfaction with streamlined service processes.
- Improved team performance by implementing clear communication strategies.
- Created reports to track project progress and outcomes.
- Managed budgets to optimize resource allocation.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Optimized workflow processes to reduce bottlenecks and increase overall effectiveness.
- Delivered comprehensive reports on key performance indicators, driving data-driven decision-making among leadership teams.
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Mentored junior team members, contributing to their professional growth and skill development.
- Enhanced team productivity by implementing efficient project management strategies.
- Oversaw training and onboarding process for all newly hired employees within Team.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Championed employee engagement initiatives, boosting morale and promoting a positive workplace culture.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Proactively identified areas for improvement, implementing solutions that led to significant cost savings.
- Improved client satisfaction by consistently delivering high-quality work on schedule.
- Streamlined processes for increased efficiency and cost savings within the department.
- Leveraged industry best practices to enhance operational efficiency within the organization.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Analyzed market trends for strategic planning and decision-making.
Infrastructure Lead / Team Lead
IBM
10.2012 - 06.2024
- Company Overview: Client: State of Ohio, AEP, Chubb Insurance
- Public University and Health care
- Collaborated with stake holders to analyze and document business and technical requirements
- Performed fit gap analysis and provided tailored solutions for approved requirements
- Provided 24x7 application support
- Analyzed reported incidents and provided solutions that minimized the impact on the system
- Prepared and presented weekly and monthly status reports to client leadership teams
- Collaborated with other application leads to find, develop, and implement continuous improvement opportunities
- Supported the virtual conference and meeting with stake holders and business team to mitigate the project delivery scope, concern and reporting
- Planned and coordinated system and integration testing, functional testing, and user acceptance testing efforts
- Prepared and executed the Cut Over plan
- Managed the implementation of IT projects to ensure they remain within the approved budget, on time and within scope
- Supervised the execution of projects so that the final product adhered to the projects and industry quality standards
- Ensured that all deliverables were completed on-time and with high quality
- Worked on continuous Improvement Initiatives to improve operational efficiency
- Performed the Root Cause Analysis (RCA) and conducted Look Ahead Meetings (LAM) to improve customer satisfaction
- Performed performance reviews for the team
- Utilized Technology Consulting: Project Management, Leadership, Software Methodologies, Quality Assurance, Critical Thinking, Analytical Skills, Problem Solving, Team Player, Collaboration
- Took care of change management, PIA architecture support and cross functional team collaborations for integrations and project delivery
- Coordinated to run the UAT with the business users and make sure the UAT sign off within the SLA and time frame for the readiness of production go-live
- Hired resources with coordinating with the interview panel and trained them
- Worked on project planning, designing for robust upgrade and implementations
- Coordinated with stakeholders on time for new PCR and RFP
- Continuously looking for new opportunity and improvement within the project
- Coordinated with IBM internal audit for process, product and people
- Support senior IBM management on full-scale, detailed project timeline using IBM internal project management tool to track project milestones, deliverables, and critical tasks with cross functional team to ensure projects are delivered on time and within scope
- Support weekly status meetings with project team as well as stake holders throughout the project lifecycle
- Ensure the project is on track and address areas of concerns on vertical timelines and mitigate technical challenges
- Responsible to prepare the lesson learn documents, overall project performance post project delivery in a successful manner and support the MSP model for ongoing support for smooth business transition
- Worked on high pressure and tight delivery SLA and collaborative with team to take any technical and functional issues and challenges
- Client: State of Ohio, AEP, Chubb Insurance
- Public University and Health care
- Managed project timelines, resulting in streamlined processes and improved delivery.
- Delivered project updates, maintaining transparency and managing expectations.
- Developed technical roadmaps with Python, enhancing system scalability for project teams.
- Directed project planning and execution, optimizing resource allocation and risk management.
- Prepared detailed reports with Power BI, providing data-driven insights for stakeholders.
- Provided technical direction, resolving complex issues and guiding architectural decisions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision-making.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Collected, arranged, and input information into database system.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Mentored junior team members on best practices in infrastructure engineering, fostering an environment of continuous learning and improvement.
Software Engineer
ORACLE
03.2011 - 10.2012
- Member of the software engineering division, apply basic to intermediate knowledge of software architecture to perform software development tasks associated with developing, debugging or designing software applications or operating systems according to provided design specifications
- Build enhancements within an existing software architecture and occasionally suggest improvements to the architecture
- Collaborate with the development team and suggest the roadmap for the upcoming release
- Hired people for the product development division and trained them for upgrade and install and product lifecycle
- Worked with on-demand team for customer requirements and mitigate them providing the fix to them
- Coordinated with Onsite and India team to innovate and enhance the product feather
- Prepared and presented weekly and monthly status reports to product management teams
- Implemented machine learning algorithms, driving product innovation in AI-powered features.
- Mentored junior developers, fostering skill growth and increasing team productivity.
- Streamlined development processes using Agile methodologies and Scrum frameworks, improving project delivery timelines.
- Automated testing processes, reducing regression issues in continuous integration pipelines.
- Designed and deployed cloud-native applications using AWS, enhancing operational efficiency.
- Enhanced code quality and maintainability using JIRA and Jenkins for DevOps workflows.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Developed reusable components that significantly reduced development effort on multiple projects.
- Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
- Enhanced user experience with intuitive interface design and responsive web applications.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Improved software performance by identifying and resolving bottlenecks in the code.
- Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across all projects handled by the team.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Integrated new technologies into existing systems, increasing capabilities and improving overall performance.
- Delivered unit-tested systems within customer-prescribed timeframes.
- Implemented automated build and deployment processes to streamline release management procedures.
- Developed robust, scalable, modular and API-centric infrastructures.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Optimized algorithms for faster processing, reducing overall computation time.
- Designed robust testing frameworks to validate functionality and ensure a high level of quality assurance.
- Streamlined development processes to increase efficiency and reduce production time.
- Reduced system downtime by proactively addressing potential issues through regular maintenance activities.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Collaborated with cross-functional teams to ensure seamless integration of software components.
- Developed and maintained scalable web applications, meeting high user demand and ensuring consistent uptime.
- Automated routine tasks, freeing up valuable developer time for more complex problem-solving.
- Streamlined deployment processes, significantly reducing deployment time and minimizing errors.
- Contributed to open-source projects, enhancing functionality of widely used tools and giving back to developer community.
- Facilitated team collaboration and project management through introduction of agile methodologies, leading to more adaptable and responsive development cycles.
- Enhanced user experience by designing intuitive interfaces and incorporating user feedback into continuous improvements.
- Conducted thorough code reviews to maintain high standards of code quality and encourage best practices among development team.
- Integrated third-party APIs to extend application functionalities and improve user experiences, leveraging external services for enhanced capabilities.
- Fostered culture of continuous learning and development within team, leading to increased innovation and problem-solving capabilities.
- Collaborated with stakeholders to translate business requirements into technical specifications, ensuring alignment with business goals.
- Implemented version control systems to streamline development processes and facilitate easier code integration and collaboration.
- Developed comprehensive documentation for software applications, enabling easier maintenance and user support.
- Increased code quality and reduced bug rates by establishing comprehensive unit and integration testing protocols.
- Reduced system downtime and improved reliability by proactively identifying and addressing potential system vulnerabilities.
- Optimized resource utilization by implementing efficient algorithms, contributing to more sustainable and cost-effective operations.
- Improved application performance with optimization of database queries, ensuring smooth and efficient data retrieval.
- Enhanced system security by implementing robust encryption algorithms, safeguarding sensitive data from potential threats.
- Mentored junior developers, sharing knowledge and expertise to support their professional growth and development within team.
- Led cross-functional teams in design and launch of innovative software solutions, meeting critical market needs and user preferences.
- Designed data models and database schemas to support complex data storage and retrieval requirements, ensuring data integrity and accessibility.
- Participated in agile development processes, including daily stand-ups, sprint planning, and retrospectives.
- Built databases and table structures for web applications.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Coordinated deployments of new software, feature updates and fixes.
- Created proofs of concept for innovative new solutions.
- Corrected, modified and upgraded software to improve performance.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Estimated work hours and tracked progress using Scrum methodology.
- Tested and deployed scalable and highly available software products.
- Developed conversion and system implementation plans.
- Analyzed work to generate logic for new systems, procedures and tests.
- Translated technical concepts and information into terms parties could easily comprehend.
- Tested functional compliance of company products.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Developed next generation integration platform for internal applications.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Conducted data modeling, performance and integration testing.
- Inspected equipment, assessed functionality, and optimized controls.
- Proved successful working within tight deadlines and a fast-paced environment.
- Designed and implemented scalable applications for data extraction and analysis.
- Optimized dust, temperature and humidity controls for installed systems.
Associate Consultant
WIRPO
06.2010 - 01.2011
- Worked for their client MMC (Marsh & McLennan Companies Inc) for Peoplesoft financials upgrade project and HCM upgrade project
- Took care of project planning and design along with server's capacity management
- Coordinated with DBA team, Developers and Tester to track the defect to consolidate the cutover run book
- Drive the UAT and Go-live activity on time
- Plan the hyper care strategy and hire the resources as per the project requirements to adhere the quality and timeline of the project
- Worked on budget and forecast for MSP agreements, enhancement, and upcoming opportunities
- Prepared daily reports and lesson learn for enhancement, upgrade
Software Engineer
HEWITT
07.2007 - 05.2010
- Carry out the required enhancement on the system as per the requirements set by the business leads from customer side during the upgrade and implementations
- Carry out the analysis proposal and take the final standpoint on how to make the existing system more users friendly so that the business gets maximum benefit out of the newly implemented system or existing systems
- Provide immediate support in case of any disaster affecting the systems which in turn affect the business
- Help the customer core team member to understand the requirement as functionally and technical of the end users from their side
- Work on the 24/7 production support including finance, HR, FIN, EPM, CRM , ELM applications including maintaining the SDLC
- Install & Configure Application Server domains, batch servers and web servers on Windows and Linux platform to setup PeopleSoft Internet Architecture
- Used change assistance for applying bundle and tax update
- Plan and execute disaster recovery for PeopleSoft application
- Work on implementation and major upgrade
- Worked on disaster recovery plan and executions
- Servers build request, coordinated with IT Infrastructure team to align the requirements as per the project plan
Education
Accelerated Management Program - Management
Yale School of Management
New Haven, CT01.2019
Master of Science - Computer Science
CCS University
India06-2005
Skills
- Peoplesoft
- AWS Cloud
- WebLogic
- Linux
- Oracle Database
- Stat
- PHIRE
- Staff management
- Strategic planning
- Negotiation
- Operations management
- Customer rapport
- Promotional materials development
Projectmanagementtools
- JIRA
- SharePoint
- Waterfall
- Agile
- Excel
- PowerPoint
- Visio
- Service Now
Timeline
Associate Manager
Accenture
07.2024 - Current
Infrastructure Lead / Team Lead
IBM
10.2012 - 06.2024
Software Engineer
ORACLE
03.2011 - 10.2012
Associate Consultant
WIRPO
06.2010 - 01.2011
Software Engineer
HEWITT
07.2007 - 05.2010
Accelerated Management Program - Management
Yale School of Management
Master of Science - Computer Science
CCS University
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