Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Subrato K. Das

Summary

Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.

Overview

10
10
years of professional experience

Work History

Escalation Analyst

HTC Global Services
01.2017 - 09.2024
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.

Help Desk Analyst

Comerica Bank
12.2014 - 07.2016
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.

Education

Bachelor of Science - Business Administration, Finance

Wayne State University, Mike Ilitch School of Business
Detroit, MI
08.2025

Associate Degree - Applied Science

Wayne County Community College District
Detroit, MI
08.2008

Skills

  • MS Word
  • MS Excel
  • PowerPoint
  • Outlook

Websites

Timeline

Escalation Analyst

HTC Global Services
01.2017 - 09.2024

Help Desk Analyst

Comerica Bank
12.2014 - 07.2016

Bachelor of Science - Business Administration, Finance

Wayne State University, Mike Ilitch School of Business

Associate Degree - Applied Science

Wayne County Community College District

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Subrato K. Das