Summary
Overview
Work History
Education
Skills
References
Timeline
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Subrenna Sims

Prattville,USA

Summary

Highly skilled and adaptable professional with a strong focus on effective communication, interpersonal relationships, and organizational abilities. Known for reliability and a commendable work ethic. Driven to complete tasks efficiently and exceed expectations. Proven ability to quickly adapt to new tasks and environments.

Overview

17
17
years of professional experience

Work History

Shipping & Receiving Clerk

Medline
05.2024 - Current
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
  • Communicated with vendors and suppliers to verify timely delivery of goods.

Customer Service/Ramp Agent

American Airlines
07.2022 - 03.2024
  • Coordinated with airline personnel regarding arrival and departure times and gate assignments
  • Ensured compliance with FAA regulations regarding ground operations including safety protocols at all times
  • Managed ground service equipment including loaders, baggage carts, and aircraft deicers
  • Organized aircrafts for efficient boarding procedures, communicated with pilots regarding flight details, and assisted passengers in need of special assistance
  • Prepared weight and balance calculations based on passenger numbers and cargo loads before take off
  • Provided customer service support by handling inquiries from passengers related to their travel plans or luggage issues
  • Performed pre-flight inspections of aircraft and ensured proper loading and unloading of cargo and baggage

Senior Billing Specialist

Time Warner Cable Call Center
01.2012 - 11.2021
  • Responded to an average of 70-100 telephone inquiries per day from customers inquiring on account issues in regards to balance, transactions, and statement history
  • Handled customer complaints, discrepancies, requests and inquiries
  • Inquiries included: billing, new account set up, home service requests, troubleshooting, pricing tiers, technical IT Support, credit card payments and adjustments to customer accounts
  • Managing customer conflicts and challenging situations and as needed reporting/escalating issues through the appropriate channels
  • Consulting with customers to recommend and up sell a variety of products and services to meet the customer needs
  • Demonstrated the ability to answer high volume inbound and outbound calls while providing superior service to customers

Assistant Store Manager

ExxonMobil
09.2010 - 10.2011
  • Responsible for opening and closing procedures, recommended changes to enhance efficiency of daily activities
  • Reported daily sales transactions to balance and log day-to-day revenue
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Maintained organized store environment for customer and employee health and safety

Customer Account Manager

Rent-A-Center
04.2008 - 08.2010
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans that would meet the customers financial needs
  • Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
  • Resolved customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Reviewed and approved all major deliveries and invoices to ensure accuracy and that expectations are met
  • Implemented process improvements that reduced response times while maintaining quality standards

Education

High School Diploma -

Ridge View High School
Columbia, South Carolina
05.2006

Skills

  • Shipping and receiving
  • Collections management
  • Client relationship building
  • WMS/ SAP expertise

References

References available upon request.

Timeline

Shipping & Receiving Clerk

Medline
05.2024 - Current

Customer Service/Ramp Agent

American Airlines
07.2022 - 03.2024

Senior Billing Specialist

Time Warner Cable Call Center
01.2012 - 11.2021

Assistant Store Manager

ExxonMobil
09.2010 - 10.2011

Customer Account Manager

Rent-A-Center
04.2008 - 08.2010

High School Diploma -

Ridge View High School

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Subrenna Sims