Subrina Williams
Houston
Summary
Dynamic professional with a proven track record at Coca-Cola, excelling in customer service and problem-solving. Recognized for enhancing operational efficiency and fostering teamwork. Adept at time management and critical thinking, I thrive in high-pressure environments, consistently delivering exceptional results and improving team performance through effective communication and collaboration.
Overview
18
18
years of professional experience
Work History
Coca-Cola
Memorial City
Houston Texas
12.2022 - 12.2025
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to excel in both independent and collaborative team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Collaborated effectively within a team environment to deliver support and guidance.
- Demonstrated exceptional verbal and written communication abilities.
- Exhibited respect, friendliness, and proactive assistance in various situations.
- Facilitated daily operations by collaborating effectively with team members.
- Optimized time management strategies to ensure timely completion of all tasks.
- Mastered and integrated new technology and software applications with agility.
- Demonstrated ability to thrive under tight deadlines in a dynamic work environment.
Supervisor Brand Ambassador
Main Event entertainers
Houston Texas
02.2017 - 11.2024
- Supervised daily operations to ensure seamless guest experiences and adherence to safety protocols.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced wait times for guests.
- Coordinated event logistics, ensuring all activities ran smoothly and met customer expectations.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction ratings.
- Developed training materials to improve onboarding processes for new employees, fostering a cohesive team environment.
- Conducted performance evaluations, providing constructive feedback to team members for professional growth.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Williams Bar and Grill & Barbecue
Owner
Houston, TX
01.2013 - 06.2022
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
Behavioral Tech
Tanner Home Health
Houston, TX
05.2008 - 11.2012
- Implemented individualized care plans to enhance patient behavioral outcomes.
- Monitored patient progress and reported findings to interdisciplinary team.
- Utilized behavior modification techniques to promote positive behavior changes.
- Collaborated with families to ensure alignment of treatment goals and strategies.
- Developed engaging activities that fostered social skills and emotional regulation.
- Analyzed data to identify trends, informing adjustments in treatment approaches.
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
- Increased daily living skills through systematic instruction and practice during natural routines.
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Assisted in creating visual schedules and other environmental supports that facilitated client independence and selfregulation.
- Worked as part of collaborative team to address changing needs of children and families.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
Education
Beauty And Hair Stylist - Stylist
HCC Tech
Houston, TX07.2015
High School Diploma - Science Mathematics
Jack Yates High School
Houston, TX06.1979
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Multitasking Abilities
Excellent communication
Critical thinking
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Accomplishments
I'm a great motivation speaker I'm very outgoing I'm a hard worker I've done cashiering I've done behavioral mental health I've done cook I've done I've done private events pop-ups I've done catering I have also worked with concert Halls event halls I work with children and seniors and Outreach faith faith programs for over 18 years
Timeline
Coca-Cola
Memorial City
12.2022 - 12.2025
Supervisor Brand Ambassador
Main Event entertainers
02.2017 - 11.2024
Williams Bar and Grill & Barbecue
Owner
01.2013 - 06.2022
Behavioral Tech
Tanner Home Health
05.2008 - 11.2012
Beauty And Hair Stylist - Stylist
HCC Tech
High School Diploma - Science Mathematics
Jack Yates High School