Summary
Overview
Work History
Education
Certification
Reading crocheting
Timeline
Work Availability
Skills
AdministrativeAssistant

SUBRINA YELDER

Customer service staff
Prattville,AL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

21
21
years of professional experience

Work History

Customer Service Associate

Publix
08.2016 - 08.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept front check out area clean and organized for efficient service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Minimized expense control through optimal use of office and front-end supplies.
  • Resolved customer complaints to full satisfaction of customer.
  • Presented favorable impression in dress, personal hygiene and business attitude.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Worked with several customers to understand needs and provide excellent service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly
  • Answered over 30 customer telephone calls promptly to avoid on-hold wait times.

LEAD/ KEY HOLDER

KMART
02.2003 - 04.2016
  • Completed store opening and closing procedures.
  • Oversaw team of over 70 employees.
  • Received and counted money.
  • Processed cash, credit, debit and check payments.
  • Trained and mentored new employees.
  • Counted out cash drawers and balanced totals.
  • Rotated stock according to dates and protocols.
  • Greeted customers promptly.
  • Directed customers to correct store locations.
  • Opened inventory boxes and restocked shelves.
  • Accepted and processed customer returns.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Broke down boxes and disposed of trash.

Education

High School Diploma -

Prattville High School
Prattville, AL
06-1989

Certification

  • High School Diploma: 1989
  • Prattville High School - Prattville, AL
  • EDUCATION

Reading crocheting

I enjoy reading and listening to audible books. Teaching myself how to crochet mostly blankets

Timeline

Customer Service Associate

Publix
08.2016 - 08.2023

LEAD/ KEY HOLDER

KMART
02.2003 - 04.2016

High School Diploma -

Prattville High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

  • Special Requests
  • Information Updates
  • Staff Assignments
  • Customer Relations
  • Bank Deposits
  • Understanding Customer Needs
  • Loyalty Programs
  • Invoice Preparation and Processing
  • Cash Handling
  • POS Systems and Ordering Platforms
  • POS Transactions
  • Complaint Handling
  • Customer Support
  • Return Processing
  • Bagging and Packaging
  • Complex Problem-Solving
  • Process Payments
  • Billing and Payment Processing

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SUBRINA YELDERCustomer service staff