Subriyah Mckenzie
Summary
Highly skilled and service-driven hospitality professional with a background in both fine dining and corporate learning programs. Proven ability to deliver exceptional guest experiences, lead service teams, and support organizational learning initiatives. Adept at resolving issues under pressure, improving operational efficiency, and driving high customer satisfaction. Known for strong interpersonal skills, adaptability, and a commitment to excellence in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Server
Le’Ame, The Global Ambassador Hotel
01.2023 - Current
- Delivered high-end service in a luxury fine dining environment, managing 6–8 tables per shift while ensuring impeccable guest experiences
- Guided guests through curated food and wine selections, resulting in frequent upsells and repeat clientele
- Maintained precision in order accuracy and timing, contributing to a 15% improvement in guest satisfaction scores (internal survey)
- Collaborated with kitchen staff to resolve service delays, ensuring smooth operations during peak hours
Server
Wren & Wolf
01.2023 - Current
- Provided excellent customer service in a fast-paced bar and restaurant, handling 200+ guests weekly
- Executed drink orders and demonstrated mixology expertise, improving bar sales by 10% month-over-month
- Co-trained new hires and contributed to streamlining POS and closing procedures, reducing end-of-shift errors by 25%
- Partnered with back-of-house teams to ensure menu knowledge, food consistency, and timely service delivery
Learning Programs Analyst
National Basketball Association (NBA)
01.2021 - 01.2023
- Designed and implemented employee learning programs across multiple departments, enhancing skill development for over 400 staff
- Analyzed program impact and engagement through metrics, leading to a 20% increase in training completion rates
- Worked cross-functionally to deploy interactive eLearning modules and workshops aligned with strategic goals
- Championed a continuous learning culture by streamlining onboarding and leadership development initiatives
Lead Server/Bartender
The Kimberly Hotel
01.2013 - 01.2018
- Managed a team of 4–5 servers and bartenders, ensuring seamless service for hotel guests and corporate events
- Delivered elevated dining and bar experiences; created custom cocktails and wine pairings that enhanced guest satisfaction
- Resolved guest concerns with diplomacy, contributing to a 4.5+ average guest rating on TripAdvisor during tenure
- Conducted onboarding and training for new staff, improving team efficiency and morale
Skills
- Guest Experience Excellence
- Upselling & Menu Recommendations
- Staff Training & Team Leadership
- Mixology & Fine Dining Service
- Service Recovery & Conflict Resolution
- Written & Verbal Communication
- POS & Inventory System
- Strong work ethic
- Exceptional customer service
Languages
Spanish
Timeline
Server
Le’Ame, The Global Ambassador Hotel
01.2023 - Current
Server
Wren & Wolf
01.2023 - Current
Learning Programs Analyst
National Basketball Association (NBA)
01.2021 - 01.2023
Lead Server/Bartender
The Kimberly Hotel
01.2013 - 01.2018
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